It looks like this company is getting the bottom of the barrel contractors to work for them.
They broke our window and tore our lawn hammock in all of 10 minutes.
Reckless abandon is an understatement.
Now WE have to go through the process of proving, estimates, repairs, etc.
Great experience (sarcasm)
They don't loose 5-minutes to ask for review looks ok on surface then when you inspect maybe not. They already charge your card. Filing reports don't get a warp speed response they take money first. Site is scam because they do charge even if you are not happy think twice before hiring. They weed whacked plant to death. Looks like pencil
My Pro was prompt and did a great job. But the company doubled the price after the service was complete. My grass was under 9 inches and the photos taken by the Pro confirm confirm it. My rating would change if my dispute is resolved.
LawnStarter needs to refine their vendor assignment process. I say this because a day before I was expecting mowing service an email was sent to me saying my order was canceled. I had to resubmit my request and then hoped someone would show up. I had use the text the pro option within the LawnStarter interface to make sure they received my request. Upon arrival the vendor did a great job but the order they received only had me down for my backyard versus my entire yard. I don't know how someone at LawnStarter screwed up because I've always requested my entire yard be done.
Summit Gardening the company LawnStarter assigned me did a phenomenal job on cutting down my weeds and raking up everything they mowed. I definitely appreciated them paying attention to my special instructions by picking up everything they mowed and weed whacked versus just leaving crazy debris all over the yard.
Thank you for bringing this matter to our attention, Jeff. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.
Lawnstarter has been the finest lawn service I've used since I began trying many different property maintenance business. They have consistently did excellent work time after time.
I would recommend them to everyone
Hell Paul, thank you for your review. We are happy to have you among our customers and hope you keep on enjoying your lawn mowing services!
It seems like you might have chosen the wrong number of stars when evaluating LawnStarter. If that is the case, would you mind editing your rating to 4 or 5 stars, so that the correct rating shows? It would help much. Thank you, Paul!
- Janice at LawnStarter
I gave two stars because my last mover was alright but other than that they deserve none! They are literal crooks and have taken money from my account base on a lie that they fabricated. No one in the world would pay $93.99 each time to have their grass mowed on a small lot! Than no one ever came to mow the grass and money was taken from my account of which they will not return. May God handle this situation and give them what they have given everyone else. How do you still from people during a pandemic - GREED! You cannot get through to a human unless you are a new customer. They were charging me for service that did not exist!
Pros: affordable, ability to add services as needed (leaf removal, shrub trimming, etc), ability to easily change frequency of services. Ability to add a tip. Landscapers do a great job, and my lawn looks great. 5/5 stars for landscapers.
Cons: Notification requesting a review after every service. Unwanted notifications for other services. Emails requesting reviews. 3/5 stars for app and annoying notifications & emails.
Hello, Laura! It's fantastic to hear about the positive aspects of your experience with the landscaping service! The affordability, flexibility to add services as needed, and the ability to adjust the frequency of services are valuable features. Adding a tip allows for convenient appreciation of the landscapers' great work, contributing to the overall satisfaction with the lawn's appearance, and earning them a well-deserved 5/5 stars.
Your feedback on the app and notifications is valuable. It's noted that the frequency of review requests and unwanted notifications for other services can be somewhat bothersome, impacting the overall experience. We appreciate your candid feedback and will certainly consider it for improvements. Ensuring a seamless and enjoyable user experience is crucial, and your insights contribute to that ongoing effort.
If there are specific preferences or changes you'd like to see in the app or notification settings, please feel free to share, as we aim to enhance your experience. We're grateful for your feedback and look forward to continuing to provide you with excellent landscaping service.
Yesterday our lawn was done very well by Shawn. Did not bother us,the lawn is looking very good now. My husband checked back and front yard. He said good job. Thanks Shawn
I’m happy to hear that our team provided you with excellent service, Ping. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Kiare was fantastic! The yard looks phenomenal, his service was nothing shy of professional, and also had a very kind and caring demeanor. I would suggest him to anyone for a clean-cut lawn!
Hello, MJ. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
The team that came out to cut my lawn was very respectful and tidy to ensure all debris was cleaned and property was left to great expectations while we were out of two. Thanks again for sending the pictures!
It’s great to hear that you had a positive experience with LawnStarter, Jon. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Roman was very positive and professional. He arrived in the time frame stated, and he did a nice job! I would use Roman's lawn services in the future.
Thanks for sharing your positive review of our providers, Eein. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.
I have a long yard with uneven grass growth with bushes growing in different patches. Roberts from LawnStarter took care of the entire yard quickly. The lawn looked amazing after that. It was a great service. I will definitely recommend it everyone.
I’m happy to hear that our team provided you with excellent service, Amay. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Thanks So Much for an Amazing Job! My lawn had not been mowed this year due to some health issues... the crew came in and made my yard look Beautiful! The crew was very professional and went above and beyond! Greatly Appreciated!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Ronda. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
We had our first visit with LawnStarter this week and we were very pleased. Jamal was very personable and knowledgeable and did a great job in a timely manner. I would highly recommend this service and Jamal.
We are grateful for your review, Sue! You inspire us to achieve more!
If your looking for great lawn service, definitely go with lawnstarter. I had my first service today and was highly impressed. TKI did my lawn and it was excellent work. The app is easy to use and the prices are very reasonable. I highly recommend anyone needing lawn care services to contact lawnstarter.
We’re so grateful that you took the time out of your day to share your review with us, Tiffany. We’ll make sure that your pro xxx receives your kind feedback. It will make their day!
My lawn had become overgrown while I was away for work and when I got back it had rained constantly. I decided to get a lawn service to take care of my yard and LawnStarter had some good reviews. I was not disappointed with my service, David was able to come out and tackle my overgrown yard with ease and the work done looks amazing.
Hello! Thank you for your review, Titanium! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Just moved into a new home, haven't bought a Lawnmower yet so we found lawn starter on Google and they got us a great landscaping business super quick to take care of our lawn! Prices are great as well! Definitely recommend!
Hello! Thank you for your review, S. E! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
The process of starting the service was swift and easy. Dennis does my lawn and he's done an excellent job. I found LS while in Florida, taking care of my dad. He has since passed and I'm back home in California and feel very confident that the service will continue to be excellent, even though I'm not there. I am so impressed with LS, that I just asked for a quote for my home here in California. I highly recommend LS.
Thank you for the positive rating, Gordon. We appreciate your business!
Keith was great we were very pleased. The guy who normally cuts our grass it's been in the hospital so I don't know how soon he's going to be able to come out and cut the grass so I looked them up and we tried them out.
Hello! Thank you for your review, Regina! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Anthony and Patrice were wonderful! They were professional, patient, and kind with my elderly mother. She was really worried about not having a family member do her yard, but they introduced themselves and assured her they would take care of everything. The yard was a bit overgrown and it looks so much better now. They did a great job!
Thank you for the positive rating, Lisa. We appreciate your business!
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
LawnStarter has a rating of 3.3 stars from 1,772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, timely manner and reasonable price. LawnStarter ranks 1st among Lawn Care sites.
Hello, Anthony. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon to make things right. Thank you!