• LawnStarter

LawnStarter

Overview

LawnStarter has a rating of 4.05 stars from 1,487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawnStarter most frequently mention great job, long time, and timely manner. LawnStarter ranks 1st among Lawn Care sites.

  • Service
    777
  • Value
    731
  • Shipping
    100
  • Returns
    113
  • Quality
    658

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 80%
Positive
373
Neutral
4
Negative
89
224
See all photos

What reviewers want you to know

Positive highlights

  • Lawn Starter picked a true professional to partner with.
  • The lawn service provided by Owen Lawn Service via LawnStarter is top notch!

Critical highlights

  • Shame on customer service for making this process so difficult and not correcting the shortcomings of their vendors.
  • Not only was I charged the full standard fee but also added a "long grass fee".
How would you rate LawnStarter?
Top Positive Review

“Taylor from LawnStarter is Amazing”

Wendy F.
1/6/24

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Top Critical Review

“Scam”

Guy S.
4/1/24

Service was not good didn't even trim the bushes nor give a quote. If you want my business why would you skip steps. Run from this company. Scam artists force you to pay 3 lawn services.

Reviews (1,487)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (155) lawn starter (150) lawn service (221) grass fee (34) front yard (30) yard work (22)
Thumbnail of user wendyf586
1 review
0 helpful votes
January 6th, 2024

Taylor is Amazing! Not only does he provide an Amazing service from LawnStarter he is really great about offering other services that are needed. I travel for work and are out of town often but I never have to worry about how my lawn looks since Taylor is there to take care of whatever is needed. The prices are also very reasonable to services and anything extra that is needed. It's taken a while to find a trusted service but I have found it in Taylor and LawnStarter.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Wendy. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

Thumbnail of user annl510
1 review
19 helpful votes
July 19th, 2021

I told them that I needed a one-time service which is front and center on their website - Guess what they don't do it. After speaking with Messiah - he said I could not speak with a supervisor UNLESS I was a customer - I would not become a customer NOW because you are a deceptive, deceitful bate and switch organization! Dumb Dumb Dumb says one time mow - would not have cared if they charged me $150 dollars I needed it done once now FORGET IT

Thumbnail of user danad668
1 review
0 helpful votes
April 8th, 2024

I've dealt with many lawn servicing companies as yard work is something I'm not too fond of. Scheduling with him was a breeze and how quickly they were able to come out and get the work done that I needed was a shock to me. Usually places are a week or so out but this company makes it a point to get out there and do what needs to be done. I'm very happy with the service and quality of work he's performed.

Products used:
Lawn service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello! Thank you for your review, Dana! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!

Thumbnail of user brianw855
1 review
15 helpful votes
April 15th, 2020

We have been with Lawnstarter for just over a month and they have not followed their own schedule. They scheduled the first appointment and then changed it, the second appointment was set up and then changed dur to personal reasons, third appointment was changed and now this appointment has been changed. I keep getting I am sorry that this has happened to you. When I asked to speak to a supervisor, was told that they would call me back. Still waiting. Work is good when they show up.

Thumbnail of user nekiah.taylor
1 review
0 helpful votes
March 15th, 2024

I was looking for someone quickly to come tackle my growing grass, I found LawnStarter online and I'm so glad I did! It was a easy process, seamless and quick to get started. I enter a few necessary details and received a quote and date of service. I called customer service to inquire about a question and she was so helpful and quickly handled the concern. I will definitely continue to use lawnstarter for my future lawn needs.

Products used:
Lawn Care

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hi Nekiah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Thumbnail of user matth492
1 review
6 helpful votes
December 4th, 2020

Had used them for most of the summer to mow my lawn. They did an OK job, though they never trimmed the grass next to the fence. However, when I went and signed up for leaf removal it was a disaster.

First their website spit out a quote of about $100, which I knew had to be way too low, but the site didn't give a lot of options to push it higher and more accurate. A week later, when they were scheduled to come I get a message "Needs reqoute" in the evening. No offer to give me a new quote but the system automatically rescheduled them to come back, so I figured they would give me a quote then. Nope. Same message that evening a week later, so I finally asked the guy to give me one and if he could come back sooner than when the system had rescheduled as it had been two weeks by that point. He said it would be no problem, but never did. In fact, they evidently came again almost a week later as I got another message of "Reqoute" on the automatic reschedule day. Three weeks of a yard full of leaves, I canceled all services and moved on.

Thumbnail of user lukasf19
1 review
7 helpful votes
May 29th, 2022

Dishonest and unreliable … charging a weekly fee but failing to come and do the job. They hire unreliable people who often do not show up

Products used:
Lawncare service

Service
Value
Returns
Quality
Thumbnail of user chrissyr45
1 review
0 helpful votes
April 6th, 2024

They mowed & edged and did a fantastic job. Super reliable and my grass looks great! Love this service.

Tip for consumers:
No.

Products used:
Lawn maintenance service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Wow, that was an amazing review for our crews! Thank you so much, Chrissy.

Thumbnail of user bobbyr151
1 review
20 helpful votes
July 22nd, 2021

This business is absolutely horrible. Was rescheduled 3 times and no service was ever done. Today's reason for rescheduling was either for a personal reason or couldn't get around the screened in pool due to height of grass (gave both reason for rescheduling). Rescheduled 6 months for January 11 20? Do yourself a favor and hire a Real lawn service company. Lawnstarter.com just is a referral service that refers people with a truck and a lawnmower

Service
Thumbnail of user samanthad712
1 review
0 helpful votes
April 18th, 2023

Andrew is the guy who cuts my grass. He does an amazing job! He lets me know when he's coming and leaving. Couldn't ask for better service.

Products used:
Grass cutting service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks for reviewing Andrew’s lawn care work, Samantha! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.

Thumbnail of user joes2839
1 review
0 helpful votes
March 31st, 2023

1,500 sq ft lawn on a 3,000 sq ft. Mobile home lot. Elderly, disabled male who lives alone - no pets.

Lawn Starter is the third national lawn service over the last 12 months, so I'm a bit skeptical. Police Report made on a contractor of the first service (theft), second service just stopped showing up - they offered to send a replacement (if they could even find one) - no thanks. Lawn Starter being the third service, beginning last December. TruGreen Services and payment to the contractor during the non growing season are apparently requisites of Lawn Starter Services.

TruGreen came out on time in December, failed to show up for the late January - early February appointment. Phoned in, was told service had been terminated for unknown reasons. TruGreen Service resumed in early March. Original contractor who was coming out and doing nothing (and still getting paid) expected payment 'under the table' once the mowing season started - he was replaced. New contractor just completed his second mowing here, not on speaking terms today for unknown reasons.

Fingers crossed.

Products used:
Lawn Services

Service
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Joe! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!

Thumbnail of user laurafromfinance
1 review
0 helpful votes
December 14th, 2023

Pros: affordable, ability to add services as needed (leaf removal, shrub trimming, etc), ability to easily change frequency of services. Ability to add a tip. Landscapers do a great job, and my lawn looks great. 5/5 stars for landscapers.
Cons: Notification requesting a review after every service. Unwanted notifications for other services. Emails requesting reviews. 3/5 stars for app and annoying notifications & emails.

Products used:
Lawn mowing service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Laura! It's fantastic to hear about the positive aspects of your experience with the landscaping service! The affordability, flexibility to add services as needed, and the ability to adjust the frequency of services are valuable features. Adding a tip allows for convenient appreciation of the landscapers' great work, contributing to the overall satisfaction with the lawn's appearance, and earning them a well-deserved 5/5 stars.

Your feedback on the app and notifications is valuable. It's noted that the frequency of review requests and unwanted notifications for other services can be somewhat bothersome, impacting the overall experience. We appreciate your candid feedback and will certainly consider it for improvements. Ensuring a seamless and enjoyable user experience is crucial, and your insights contribute to that ongoing effort.

If there are specific preferences or changes you'd like to see in the app or notification settings, please feel free to share, as we aim to enhance your experience. We're grateful for your feedback and look forward to continuing to provide you with excellent landscaping service.

Thumbnail of user nicag
1 review
37 helpful votes
June 19th, 2020

VERY DISSATISFIED! Poor service worker damaged my yard, cut my grass uneven and way too low. Cut flowers from my flowerbed. I filed a property damaged claim and got an email back from Jessica stating she is sorry for the poor service and damaged but she will not reimburse or replace and suggest I buy grass seeds and continue to water my grass! My grass wasn't dead or damaged until their "pro" mowed it

Thumbnail of user henryd4l
1 review
0 helpful votes
December 30th, 2023

I am beyond impressed with the outstanding service provided. His attention to detail is second to none, leaving my lawn looking immaculate and the envy of the neighborhood. Ryan is not only highly skilled and knowledgeable about lawn care, but also extremely reliable and punctual. Every appointment was met with professionalism and a friendly attitude, making it a pleasure to work with him.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It's fantastic to hear about your positive experience with Ryan's lawn care service, Rilien! It sounds like he goes above and beyond to ensure your lawn looks impeccable, and the attention to detail is truly appreciated. Having a well-maintained lawn that stands out in the neighborhood is undoubtedly something to be proud of. It's great that Ryan not only possesses the necessary skills and knowledge but also combines it with reliability and punctuality. A professional and friendly attitude can truly make a service experience enjoyable, and it seems like Ryan excels in that aspect as well. Wishing you continued satisfaction with your beautifully cared-for lawn courtesy of Ryan!

Thumbnail of user sharaep1
1 review
0 helpful votes
May 3rd, 2023

Lawnstarter is a great lawn care service. Always prompt and on time! Work Always looks great! I would definitely recommend to anyone!

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

We are so grateful for your review, Sharae! Thanks for sharing your rating with us and the community.

Thumbnail of user richardd2408
1 review
0 helpful votes
July 7th, 2022

I had lots of leaves and limbs to be removed and the job was done very well. I appreciate the hard work and time spent that went into the task.

Service
Value
Thumbnail of user georgeg111
2 reviews
0 helpful votes
May 4th, 2023

I just had some lawn service done here at my house in So. Whittier and they do a great job of mowing and edging and clean up the guy who came was very professional try them out you won't be disappointed!

Tip for consumers:
N/A

Products used:
Lawn service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, George.

Thumbnail of user veronaw12
1 review
0 helpful votes
January 16th, 2024

LawnStarter provided great customer service and lawn care. I am able to converse with my contractor, great response time, alerts when rescheduling is needed due to inclement weather, able to adjust frequency of mowing etc. Would recommend 100%!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It's wonderful to hear that you've had a positive experience with LawnStarter, Verona! Good customer service and effective communication are crucial aspects of any service, especially when it comes to something as personal as lawn care. The ability to easily converse with your contractor, receive prompt responses, and stay informed about scheduling changes due to weather conditions demonstrates a commitment to customer satisfaction.

Additionally, having the flexibility to adjust the frequency of mowing based on your needs is a valuable feature. It's great that you feel confident in recommending LawnStarter to others. Positive reviews like yours can be helpful for potential customers looking for reliable and customer-friendly lawn care services.

If you have any specific tips or insights from your experience with LawnStarter that you think would be helpful for others considering their services, feel free to share them. Happy gardening!

Thumbnail of user ls658
1 review
0 helpful votes
August 24th, 2022

The company is very professional. They have The most amazing app where you can communicate your needs so easily. Very impressive. Lawn always looks nice when done. Highly recommended.

Service
Value
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks so much for giving us your take on how we are doing, L S. We're glad that customers like you are having a great experience at LawnStarter!

Thumbnail of user jnetweiser
1 review
0 helpful votes
April 11th, 2024

I am new to the community and simply did not know where to turn for assist with the lawn. I found this one through a random Google search and was very excited to see that you can set everything up via an app from quotes, to service scheduling, communication, and even payments.

My first lawn treatment (of my life) was a painless process, completed by Dawn. It was arranged via the app, and the process completed while I was away at work. They left a small sign on the lawn to inform me service was completed and a link to care instructions. I am excited to see the future results. Would highly recommend.

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

It’s great to hear that you had a positive experience with LawnStarter, Jeanette. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

Thumbnail of user alexv714
1 review
0 helpful votes
May 5th, 2023

Willie and his crew do a great job. I would recommend to anyone! Lawn always looks great after they are done! Thanks!

Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thank you so much for the time to share your experience at LawnStarter, Alex. We take pride in knowing our customers are happy with their lawn mowing experience.

Thumbnail of user michaelj2623
1 review
0 helpful votes
July 9th, 2022

I am very pleased with Ronald's performance. He does a meticulous job including a thorough trimming. I would highly recommend Ronald for any work you may have.

Service
Value
Quality
Thumbnail of user jasminer282
1 review
0 helpful votes
September 15th, 2022

Randy was a great guy! I had a few cancels but he cane thru to save me and my lawn! Very polite and did the work nicely! Thank you Randy!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Thanks so much for giving us your take on how we are doing, Jasmine. We're glad that customers like you are having a great experience at LawnStarter!

Thumbnail of user davidp2132
1 review
29 helpful votes
July 14th, 2020

The crew damaged my outside air conditioning unit. When I contacted the company they basically told me unless there was video evidence then they would not reimburse me for the property damage. Cost me almost 300 dollars out of my pocket and still payed 35 dollars for the cut as well! Worst customer service I've ever heard of! Even the company I hired to fix the damage knew immediately it was damage cause by a weed eater cutting the wires! Do not use this company!

Thumbnail of user daryls210
1 review
0 helpful votes
March 20th, 2024
• Updated review

Since I am a heart patient (and also recently had hip replacement surgery), I can't do the lawn myself. So, I found Lawn Starter last year, and am using them on a monthly basis to take care of the mowing. Unfortunately, being on a limited income, I can only afford it once a month, and can't get any of the other services, but at least I can get the basic mowing taken care of.

Tip for consumers:
While they do offer other services at their respective prices, the basic lawn mowing is what I need.

Products used:
Lawn Mowing Service

Service
Value
Quality
Thumbnail of user lawnstarters
LawnStarter S. – LawnStarter Rep

Hello, Daryl! You're navigating through some tough circumstances with resilience and practicality. Taking care of your health should always come first, and it's positive that you've found a reliable option with LawnStarter to help manage your lawn despite your limitations. While it may be challenging to afford additional services, focusing on essential mowing is a smart choice to maintain your property without overextending financially. Remember to prioritize self-care and reach out if you need further support or advice.

LawnStarter Review
June 28th, 2023
• Previous review

My two previous lawn care teams had "disappeared", so I had to search for a replacement. Since I have numerous health issues, I can't do the job myself. LawnStarter came up, and as a first time customer, I'm very pleased with the service...Curtis did a great job on trimming the hedges and mowing the yard. I definitely will be using them again.

Products used:
Lawn Care

Service
Value
Quality

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Company Representative

Thumbnail of user mattl264
Matt L.
Typically responds within 16 hours

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4.1
1,487 reviews
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