lastminute.com

I would like to make an official complaint about your organisation concerning my booking to Larnaca with British Airways 28/08/2017 to 05/09/2017, my booking was made solely on the basis of an sudden bereavement therefore last minute travel arrangements were made by myself using an reputable organisation who I had great trust. The fact that I did not receive any confirmation, and the fact that when i tried to check in I was told no flight of my name was present on the system, promoted my self to ring last minute to clarify what was going on. I was told that i would be contacted and still waiting and at the end was told that the flight was not available but I
Was told by BA the flight was available

Dishonest business. Simply recommend avoiding, and more reputable booking websites. Booked a flight with the ability for cancellation and get a voucher for booking a new flight. Once canceled I got the voucher as promised, but I couldn't use the new voucher code, so I booked a new flight without the voucher and lost the money. Their customer service wasn't willing to give me back the money for the voucher.

So I had a voucher from a cancelled flight. I forgot about it until the reminder in my phone told me this was the last day I could use it.

However, went to use it today - ended up saying "invlaid code" -- rang them. Was passed around departments until someone in sales picked up at 11.59 (15 seconds after my voucher expired) to be told they couldn't complete my booking because my voucher was out of date.

Then when I asked to speak to a manager they hung up on me.

DO NOT USE - FOR ANYTHING -- EVER

Our flight got cancelled - we were not notified! Replacement flight cancelled as well - again, no communication what so ever!
Tried contacting on web chat as no phone number to use - absolutely useless!

AVOID AVOID AVOID!

Still waiting for my refund like everyone else.
Here some tips to help you get your money back:

Option 1:
You can try to contact them, here some e-mail addresses:
*******@lastminute.com *******@lastminute.com *******@lastminute.com
*******@lastminute.com

Option 2:
If you paid by credit card dispute it with them.

Option 3:
Take them to court through the European Small Claims Procedure. They will help you get your money back.

Hope this helps!

ABSOLUTELY APPALLING SERVICE
I have never come across a company quite like lastminute.com. They have been impossible to get hold off and tell us what is going on with our package holiday. Some background - we booked a package holiday in June everything was confirmed and going to plan until we found out from the hotel directly that last minute cancelled our reservation. Last minute.com are refusing to tell us our options and have advised to 'wait for some time' we feel like we have been totally scammed out of our money and we still don't know what is going on. Trying to contact this awful company has been so difficult and stressful. They are a DIABOLICAL COMPANY. Never again! Go elsewhere to book your holiday.

Very disappointed with my treatment, booked a flight to Paris with my friend for my birthday unfortunately entered a misspelling on my booking I then tried multiple occasions to contact this organisation for the week and a half leading up to my outbound flight due to the misspelling on the booking and was told this would cost £35 despite checking that and find that this was free with my airline Vueling. I paid this then tried to get in contact via the chat box function and phone line every day to check if this had been accepted. Each time I eventually got through I was told to wait as this was being looking into. 24 hours before my flight I received a call from your Last minute.com calling to state the £35 charged was an incorrect figure despite me being not told this was subject to change and I would immediately be billed £147.50 this is not acceptable at all as the agent then stated she would not be able to call Vueling as it was a Saturday despite me trying to have this sorted as a matter of urgency previously.

When I then arrived at the airport my flight was delayed by 2 hours. Never use last minute.com wish i had read the reviews before using this company would suggest using Loveholidays or booking the holiday without a travel agent.

I booked a flight with LM. Something that should have been straight forward.
I then learnt that it takes them 24 hours to confirm the flight (you dont want to book a last minute flight with them!). When I tried to understand and speak to someone, it took me 4 hours to finally get through - FB 'help' was sending me onto a paid (15p/min) phone that refused to let me speak to someone because it couldnt recognise my bookig Id etc etc.
And to top it all, when I spoke to the complain team a few days later, they managed to try and make it that it was my fault (by somehow not knowing how those things work, for insisting to have a tel number that worked ec...).
I wouldnt want to hav to deal wtih them if I had an issue with a holiday whilst abroad!

I had a brilliant 2 week stay at Kleanthi apartments. These apartments are spotlessly clean, with use of free wifi throughout. My room had a generously sized balcony, where i could relax and watch the sun go down at the end of the day. The family that run these apartments are extremely helpful, hospitable and friendly. It was no problem for them to print out all the documentation i needed to return to the UK. Nikos and his mother Kleanthi were at hand if i needed anything, and couldn't have made me feel more welcome. The apartments have a small pool out the back with a few sun loungers. The food from the pool bar is excellent, and done to a high standard. If i return to Gouves i will certainly return to Kleanthi apartments...
To Nikos, Kleanthi and family... Best wishes to you.

Designed to take your money. Will change your booking without telling you. And no chance of a refund. Read other reviews all outlining the same experience. BLOCK THIS SITE. Zero rating

Book a trip two days ago and still have not received confirmation, when reach out to them it appears to be off shore customer service with no knowledge of their rules

They deserve a minus star

On social media we are seeing daily reports of how this company is robbing and cheating people. They change bookings at will blaming the airline companies for changes and never refund any money