lastminute.com

When i booked ( airline) with last-minute i was booked flexible ticket
The reason to pay flexible ticket to incase change flight date or to add luggage as well, i called this co after i booked to change date after i received email from him they refused to change date and they refuse a swell to add luggage my advise for any one want book airline with last minute group please dont do
At all really the last-minute group is fraud company this my advise
Thank you

They are scammers and liers do not book with them, booked a hotel in London, clearly fraud as It did no exist there was nobody to check us in we lost our rime money and had nowhere to stay, the telephone number on the webside to contact the hotsk was invalid no other contact info so we were literally left on the street, unaccessible service and they now say we can't refund you even though it was 100% their fault will never book again never, useless company

*******896 is my booking number. I paid 607 pounds and cancelled after spending a week without a ticket. How can.my refund be less than 200 pounds. Kindly explain

I booked a trip to Houston tx (hotel fly and car) soon I step out of the airplane my problem start, they lost my baggage, i went to pick up the car was already booked but they not give to me because they request to me an international driver licence but im usa citizen so I don't need! I have to rent another car with another company, I went to the hotel and can not give me the room because lastminute took the money from my account but they not pay the hotel I wait 3 h in the hotel hall my kids was sleeping in the cauch and after 40 days im still waiting for the refund. Today call me but they not promise me they gona give me the money back. Ill be fighting with them and put a bad review on all socials, I want my money back

My parents who are in the 70s purchased a flight ticket from the wrong city by accident (even though they entered the right city but in tiny letters it offered them a departure from another city). My dad needed to get surgery. When they tried to change it NOBODY was available. They tried calling customer service about 20 times, nobody would physically answer. They emailed customer service, they email Marcus Williamson who emailed back telling them to email the CEO (Fabio Cannavale)... they emailed Mr. Cannavale who NEVER took the time to reply or had anybody reply on his behalf. My parents ended up having to get a taxi to the city they purchased the ticket from and the same for the way back after my dad had his surgery and shouldn't be moving around. The customer service is much to be desired... you are better off purchasing your ticket straight from the company. Customer service in last minute is non existent. HORRIBLE EXPERIENCE!

Booked a city break to Berlin for the beginning of October, 2 months before this date i was made redundant and financially i would be unable to make this trip now with no job.
Over the phone i was advised a date change was definetly possible, however this wasn't the case and i was advised by email they cant do anything about it - so i'm losing over £300.
Shambles of a company that does nothing to help people suffering due to the current Covid crisis. Would not reccomend at all.

Booked a holiday to Malta and i decided to cancel it due to Malta going on the cornoavirus quarantine list. I called them up asking for a cancellation. First time i called them they said i would be entitled to a full refund and i would receive an email in a couple of days. A week and half later i rang up again asking if my refund had been processed they then went and told me it would take 2-3 months for me to receive it and that i wouldn't be entitled to a full refund. As well as this before i cancelled it the company changed my return flight to 2 days later without informing me and it was only when i looked at my booking when i found out.

I booked a room for 2 nights at lastminute.com and paid in full using my credit card. When I arrived at the Hotel in the late evening, the person at the reception said that they currently do not have any online booking tie-up at all. He refused to allow me to check-in based on my booking information from lastminute.com.
When I tried to browse through the web site to call a phone number for support... it showed me a UK international phone number to call from India. Why would everyone have international calling?
So I used their chat option. After lot of automated chat bot responses, it connected me to a chat agent. She asked me regarding the problem. When I typed about my problem, she just typed back saying... "I will contact the Host hotel and call you back and then ended the chat conversation".
Late night, now I am struggling to find a decent hotel reservation, but am not able to find anything close by that is not too expensive. I have not received any call from lastminute.com to resolve my situation!

Why is this website accepting payments and booking reservations at Hotels that are directly saying they do not have any online tie-up?

Their support service is impractical and pretty much useless.

I recently had an absolutely terrible experience with Lastminute.com that I feel compelled to share to warn others. My family and I booked flights through them, and what followed was a nightmare that caused immense stress, financial loss, and unnecessary trauma.

We were scheduled to fly on August 1st with a return on August 7th, and we received confirmation of the flight change. However, due to a gross error on Lastminute.com's part, these changes were not communicated to the airline. We only discovered this mistake at the airport when we were told by the Qatar Airways manager at the check-in counter that our tickets were not confirmed. Imagine the horror of being stranded at the airport with two young children, ages 4 and 8, and being told that your tickets are invalid!

Despite trying to contact Lastminute.com's customer service multiple times, we received no help. In the end, we were forced to purchase new tickets at an additional cost of 273,000 forints just to get home. This last-minute expense was not only a financial burden but also caused significant stress and anxiety for my children and me. We were literally running to the boarding gate, crying and panicking, and barely made it onto the flight.

Adding insult to injury, when I contacted Lastminute.com afterward to demand a refund and compensation, their response was a flat-out refusal. This is completely unethical, especially considering that the mistake was entirely theirs. I was essentially scammed into paying twice for the same flight!

I am now considering legal action and strongly advise anyone reading this to avoid Lastminute.com at all costs. They have demonstrated a complete lack of responsibility and customer care, and I wouldn't wish this experience on anyone. Save yourself the stress, financial loss, and heartache—book with a more reliable service.

I have purchased 2 tickets via lastminutes.com, spoken to the airlines on the day flying out and explained that I wanted to cancel one ticket due to breavement, they said they would but I needed to speak to lastminute agent as I purchased through them. The agent I have spoken with was not interested, they had the money and that is that. Never again

WORST COMPANY EVER! RUN AWAY FROM THEM, BUY A TICKET FROM DE DEVIL HIMSELF BUT NOT FROM THEM! If you find any positive review from this company it is probably one of their employees. They are basically scammers, I regret so much for not searching the reviews before booking with them. They cancelled my reservation without my authorization TWO DAYS BEFORE MY FLIGHT!

Still waiting on a full refund for the flights cancelled in May 2020, due to COVID19!

The cost of the flights was £246.55 and the only option to get a refund by cash was to accept £174.30, as the full refund amount was being offered as a voucher and I just wanted the cash back.

I've only received £20 back in cash from my flight and Ryanair have said they have given the rest of the money to lastminute.com, but there saying they haven't and keep telling me to call Ryanair.

Getting passed pillar to post! Never known customer service like that. Their so unprofessional and I haven't a clue how they have got a job, they aren't even botherer and there's no customer care at all!

We bought our flights and paid extra if we want to cancel or change our flight anytime, and then when we tried contact the company they didn't give any support for the customer. We tried to change our flights but we can not go to the website and change straight away from there, we have to wait the email of them saying if we can change or not (they gave to us a excuse saying the flight company didn't have any flights for our destination) we try to cancel and they said we can not! EVEN IF WE PAID EXTRA money for cancel anytime! We lost our money, our time... I dont recommend that company for nobody!

I am allergic to wasps and was stung by wasps that was flying in bedroom from large wasps. They was under the bed I have to carry epi pen when stung have to take as go into an/shock and die.
It very hard to walk down three flights of stairs on high does of adrenaline. They fid not help me they phoned 101 instead of 999 they did not offer me a drink ask if I was ok absolutely nothing. A compete disgrace. I then had to stay another night due to complete life threatning allergic reaction they are me move rooms and walk with parylseyled leg from injections off adrenaline and then charged me 50% of room price and again did nothing to see if I was ok. I was extremely upset and I would never stay or recommened anyone stays here on the grounds of there treatment

I missed a flight and got a new ticket for the next day with the little money I had left. The blocked the funds and cancelled the tickets, so I couldn't get new ones. It takes days to unblock funds.
They shouldn't sell what they don't have.
They don't have tickets saved for them, you buy it from them and then they will try to buy the tickets on the main site. Rubbish experience.
Buy on the airlines, never from these resellers. Not happy with the customer service.

They lie about the schedule time they announce on their website, flight time schedule are fake and they dont even accept their system error. You think that you're buying one flght and once you have done the puchase they let you know is completely another flght.
Their customer service doe snothing and they'e completley useless!
Dont ever use ii!

They spoiled my holiday with last-minute cancellations. They behave like the name is. I booked the hotel 1month prior and they sent mail just before the check-in the day when I was on holiday. It was so embarrassing with elders and kids on an ongoing holiday in summer. Their customer care is so so nasty, they just greet you we are sorry. So advise all not to book anything from last minute to get last minute surprise as their name is.

They don't even care about calling and informing. They are sending mail that we are happy to process your refund.

Booking ID - *******341
Booking Date - 4th Aug
Check-in date - 27th Aug
They sent cancellation mail on - 26th Evening

Worst night sleep at ALCAM LERIDA, Barcelona

This was one of the WORSE accommodation experience I ever had.
First we needed to get a taxi to the 'reception' that was a 10min ride each way.

The apartment was very loud and NOT livable. The 'wardrobe' was full of cleaning equipment and blankets leaving no space to put your clothes. The bedroom door was unable to be closed. Every person entering the building turned on the lights that illuminated the shaft that the bedroom and living room were connected to meaning bright and loud at night.

Charging 30 euro per night with a warning would be ok (if you don't mind 0 sleep) but nearly 150 per night... A joke to say the least. Put me off using your service ever again though I know it was not your property.

But this place is NOT RENTABLE and needs to be removed from your side. This ruined my girlfriends and my short trip a lot.

Moritz