lastminute.comReviews 895

It has been over an yeas since i booked a flight with them and i still have not received my refund. This company is pure crap, giving them 1 star feels like giving them a prize. It should be -1000. No customer service, no replies, no nothing. There are thousands of customers that have not received their money back, but somehow, this company still exists. How is this even possible!

Extremely poor practice by LM. They have already cost me over £300, still retain over £950 after refusing a cash refund, and I HAVE NIT HAD A SERVUCE OR FLIGHT OR HOLIDAY Corporate theft

I had booked flight tickets through lastminute after which I read the reviews and they were generally bad to say the least. I was anxious if I would get a refund if I had to cancel. Eventually I did have to cancel the tickets and I was really stressed and thought I'd lose my money but to my surprise the customer care was incredibly helpful. I had to try a few numbers to get to talk to someone. In under 5 mins my cancellation request was approved and received confirmation and refund options 3 days later in which they mentioned it might take up to 2 months to get the refund in my account. It took them only 5 days to refund :). The entire experience was swift and hassle free, completely opposite to the reviews I came across.

I booked a flight in February receiving confirmation of the booking only to find out 36 hrs before I was due to fly when looking to reserve a seat that there was a problem and to contact agent. On contacting lastminute.com was advised airline had cancelled the flight although my partner was booked on the flight via different agent.
Lastminute.com never issued a cancellation notice and advised they have been trying to return money however there is a dispute with my bank. Bank has advised they need cancellation notice however over 1 month later and numerous emails lastminute.com cannot help and still hold my money.
PLEASE DO NOT USE THIS COMPANY

I will never be using lastminute.com / Bravofly ever again.

We remained patient as our flight was changed numerous times due to the ongoing pandemic. But over a year later we received notification that our flight has been changed once again.

I contacted them to see the options available & if we were to cancel / request a refund what the procedure would be. We were informed it would take a minimum of 3 months for the refund to be processed & that they would take 140e charge. When I challenged the fact that they were the ones that indeed were changing my booking & they provided me with three options: Accept, Alternative or Refund. I was brushed off with: Well that's the procedure.

We accepted the new booking. We were assured that we would receive a confirmation email with the new booking details.

After phoning them 5 times over the space of 3 days looking for the new booking email & being assured that it was confirmed, escalated, processed etc we received an email saying that they could not process it & we have to contact the airline directly.
I rang them once again challenging them over this, & why should I have to do their job for them.

They did not care & told me that is what had to be done.

I requested to speak with a manager. They refused.
I requested to speak with a supervisor. They refused.
I requested that the supervisor / manager contact me – they assured me they would

They never did.

I called them once again. I was met with the same attitude & refusals. I then requested that they provide me with contact details for a superior, I was given the customer service email & brushed off.

When I contacted the airline directly, they did not understand as to why I was not emailed the details as it was processed & available on the system for them. They kindly forwarded me the details & were more than willing to help me further.

Neither I nor my family will be booking via lastminute.com / Bravofly again.

They are slow, incompetent with disgraceful customer service staff. Furthermore, they are unwilling to assist their customers once they secure payment.

Sometimes, when you think that they sell cheaper tickets, it's just a foolish... don't bother buying anything from lastminute.com, they simply doesn't solve your problems and get some new ones!

Due to the pandemic of coronavirus, i am not allowed to travel to norway, since frontiers are closed to foreign people... So, i tried to rebook a flight, which was supposed to be made by airfrance airline company! The hotel changed my stay, to some months after, however, when i tried to do the same in lastminute.com, they asked me for 800€ (?) really? Where did this value came from? If i'd book new tickets in airfrance directly on the airline company, it would cost me half of that money... So, beside they are not being polite, they are a fraudulent company! After contacted the customer support, they keep telling me that airfrance charges them that value, which is not true, if lastminute let it, they would change the flight and even provide me a 26€ voucher!... Shame!

My parents who are in the 70s purchased a flight ticket from the wrong city by accident (even though they entered the right city but in tiny letters it offered them a departure from another city). My dad needed to get surgery. When they tried to change it NOBODY was available. They tried calling customer service about 20 times, nobody would physically answer. They emailed customer service, they email Marcus Williamson who emailed back telling them to email the CEO (Fabio Cannavale)... they emailed Mr. Cannavale who NEVER took the time to reply or had anybody reply on his behalf. My parents ended up having to get a taxi to the city they purchased the ticket from and the same for the way back after my dad had his surgery and shouldn't be moving around. The customer service is much to be desired... you are better off purchasing your ticket straight from the company. Customer service in last minute is non existent. HORRIBLE EXPERIENCE!

Where is my refund flight is cancelled last year still waiting for my refund absolutely rubbish company DO NOT BOOK WITH HOLIDAY OR FLIGHT WITH THIS COMPANY

Dont book a flight through this agency! It's a scam. They will not refund your money. Agent cursed me out!

I have been waiting for more than 8 months for a refund to which Lastminute.com have told me I am entitled because my flight was cancelled. Emails elicit only a computer-generated holding reply, telephone calls are not answered and there is no other way to get in touch with the company. This is not only shameful service, they are dishonestly keeping money which they admit should have been refunded.

You only have to look at the reviews to understand why you'd be extremely foolish to book with this cowboy outfit. We had a holiday booked in Palermo / Italy last year via last minute. Flights went well got to hotel and discovered to our horror that we'd moved to a hotel completely in the middle of nowhere ended up walking out and booking a separate hotel. Do not use this company is my advice, customer service is appalling no matter how cheap it seems trust me you would well advised to avoid this outfit with a 10ft barge pole and forget about any refunds!

Dont phone number on website you will not get through Ring 020 8396 1137. Do not follow the options just ignore them. You will hear some music then someone will answer. They will transfer you to customer services where someone will answer straight away. Worked for me anyway. Thank me later.

THEY ARE A FRAUD!
BE AWARE!
They will just charge you and then increase the amount and charge you again and not send you your ticket just giving random excuses.
PATHETIC

Please don't buy tickets here
This is the most ridiculous travel agency out there. Please don't buy tickets from them. It's not worth the hassle. Their customer service intentionally doesn't answer the calls during the pandemic and when finally we got a hold of them after trying 10 different numbers from the internet, they literally said they can't help us. The number that finally worked is +44 (20) 8396 1209 in case anyone needs it. This would be my last time doing any business with this useless company.

The most horrible service and customer service! Bought a ticket on a Sunday afternoon tried to cancel it on next day on Monday morning the booking was not confirmed by LastMinute.com the agent on the phone said I couldn't cancel it because the booking was not yet confirmed by them and I asked twice how long would I have to cancel it once confirmed by them, the agent said 72h. Booking was confirmed on the same afternoon tried to cancel on evening online on my bookings, received message it was not possible because my flight was within 24h which was not true, since my flight was within 3 weeks and when I called on next day (Tuesday) because they don't provide a customer service on the phone for the evening period, they said it was not possible to cancel it anymore and receive a refund. I open the claim saying that their agent said the 72h and that I have tried to cancel it twice on Monday and was not possible because first the booking was not confirmed by them and online gave this wrong message. Claim is open from more than 3 weeks and I never received a return from them. I always speak on the phone with agents who cannot provide me with any correct information nor any update about my claim! Terrible service and misleading company! Never again!