On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LASER is Australia’s home-grown tech brand (est. 1987) creating everyday electronics that are reliable, great value, and easy to use.
Our range spans audio, home entertainment, smart home, power, and IT accessories—designed in Sydney with local warehousing, fast fulfilment, and responsive customer support.
We partner with leading retailers, online marketplaces, and industry resellers nationwide, backing every product with warranties, rigorous compliance, and a commitment to sustainability. With over 35 years of experience and established teams in Australia, Hong Kong, and China, we bring new technology to customers quickly and responsibly.
Agile and innovative, we stay ahead of emerging trends, tailoring solutions to meet diverse needs. From concept to completion, we focus on quality, service, and tech that works—whether enhancing homes, empowering workspaces, or making life on the go easier, all with a trusted Australian name.
Laser Co Reviews Summary
Laser Co has a rating of 4.6 stars from 923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 9th among Electronics sites.
Instant Feedback
We monitor reviews for authenticity
They had the items I was looking for plus more.
And a very helpful customer service lady who ensured I received it before Xmas.
I placed my order so I would have it in good time for a birthday gift in mid January and it came before Christmas. I was very pleased.
Ordered a blu-ray player including 3m hdmi cable and large button remote. Website is easy to use, payment by paypal, included delivery, what more could you ask for. My order was quickly despatched, arriving 2 days later in good condition. Player works well, glad I bought the extra remote as the supplied remote is difficult to operate.
Getting in touch with the business was difficult. Phone calls went u unanswered and I eventually received a response to my email.
I realised this is a busy time of the year.
Thanks for sharing your feedback, Lyn 😊
We appreciate your understanding during a very busy period. While we’re glad we were able to respond via email, we acknowledge your comments around phone availability and appreciate you taking the time to let us know. Thanks for finding us through the radio promotion and choosing Laser.
Great deal for $99 we will enjoy this whole travel package
Thanks Jay! Great to hear you picked up a cracking deal and that the travel package will get plenty of use. Appreciate the 5 stars 🙌
Easy to navigate online store. 3 options provided for shipping, however none gave date ranges for expected delivery. Being near Christmas we selected the most expensive 'StarTrack Express" option to ensure the quickest delivery time. Item arrived 21/12/2025, 9 days after being ordered on 21/12/2025. Just in time for Christmas.
Thanks Emma, appreciate the 4 stars. Your feedback is noted and helps us improve. Glad everything arrived in time, and thanks for choosing to purchase direct with us.
Easy order and promptly sent. Not yet received by recipient, so no idea if any issues requiring customer services
Thanks Kirsten. Appreciate the review. If anything comes up once the gift is in use, our team is here to help.
When I called the company after my remote broke I was given clear instructions on how to purchase a new one. The website was easy to navigate and I was pleasantly surprised by how affordable the replacement was. Despite how close to Christmas we are the new remote arrived very quickly in pristine condition. Would definitely recommend this company
Thanks Nicole! Appreciate the 5 stars. Glad the replacement process was easy and that the new remote arrived quickly. Thanks for the recommendation 🙌
My credit card details were not accepted the first time. When I put the exact same information they were accepted.
Once again Laser Co nails it. Easy to purchase on the website. Absolutely cracker deal. And very fast delivery.
Thanks for the awesome feedback, Glenn 🙌
Great to hear the website was easy to use, the deal hit the mark, and delivery was fast 🚀
Really appreciate the continued support and the EFTM recommendation. Enjoy the gear 😊
It's a bit inconvenient to have to drive more than 20 minutes to the post office to collect the parcel.
The e-scooter's speed is lower than expected.
Thanks for the feedback, Kun-Huang.
We appreciate you sharing your experience and are glad you see value in the e-scooter. Parcel collection locations are managed by the carrier, but we understand the inconvenience. Regarding speed, the scooter is set to comply with local regulations. Thanks for choosing Laser.
I chose the Laser Travel Power and Comfort Bundle, excited to use it for my upcoming trip and the chargecore portable charger does not work.
There is a full charge of battery in the device itself, yet after using multiple USB leads including the one that is included with the device it doesn't charge my wife's or my own phone. No sign of any connection or charge
Thanks for your patience, Adam 😊
We’ve shipped a replacement and it’s on its way, with delivery expected this week. We really appreciate you flagging this with us and hope the new unit works perfectly for your upcoming trip ✈️
Got what I ordered in a reasonable time for a great price. Very happy
Thanks for the great feedback, Craig 😊
Glad to hear everything arrived in good time and at a great price. Really appreciate the Trevor Long recommendation and choosing Laser 🙌
Found the offer listening to the Radio, it is a great offer. The products will be used; the delivery was trackable. I will be looking at your site for direct purchases in the future.
Thank you
Thanks for the detailed feedback, Robert 😊
Great to hear you found the offer through the radio and EFTM, and that delivery tracking and the overall experience met your expectations. We really appreciate your continued support and look forward to welcoming you back for future direct purchases 🙌
Easy to register, easy to find items
Didn't receive my order, cannot access tracking through Paypal. There's nothing worse then this mess.
Thanks for your feedback, Gustavo.
Our records show the order was shipped on time and delivered on 16 December, with tracking details sent to the email address on file. It’s possible the tracking email landed in a spam or junk folder. If you still need help locating the parcel, our support team is happy to assist.
Great customer experience as i was extremely happy with the items we received, awesome value, great quality.
Was also extremely well packed and received constant update
S in reference to delivery.
O erall experince was extremely positive.
Thanks for the wonderful feedback, Cheryl 😊
Great to hear you were happy with the items, value, and quality, and that packaging and delivery updates kept you well informed. Really appreciate you finding us through Everything for the Man and choosing Laser 🙌
Ordering the goods was very easy. The whole process went smoothly and only took about 7 minutes. I items I purchased are amazing.
Thanks for the feedback, Delia 😊
Great to hear ordering was quick and easy, and that you’re loving the items. Appreciate you choosing Laser 🙌
No one answered the phone, no one returned my call. Email not acknowledged nor replied to. Did not get order I thought had been placed. Would never do business with them again
Thanks for sharing your feedback, Judith.
We’ve checked our systems and can confirm that payment for this order was not received, which means the order was not placed or shipped. Without a completed payment, we’re unable to progress an order. If you’d like our support team to review this with you or help place a new order, we’re happy to assist.
Thanks for the creative review, Ian 😄
Appreciate you taking the time to leave feedback and for choosing Laser 🙌
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback, Chris 😊
Glad to hear everything was good, and we appreciate you taking the time to complete the review. Thanks for choosing Laser 🙌