LaptopsDirect UKReviews 44

Tried to buy a gaming monitor from these payed for next day delivery. Nothing turnd up still waiting for my money back now 3 weeks later. Can't get in contact with anyone keep getting pasted about from department. Just gunna give it up as a bad job. Reported them to trading standards. Just keep clear save your money

Bought 2 laptops from this company and both packed up after less than 6 months. Contacted them and they could not care less. First time I got a refund from the manufacturer but the second I was told it was user damage when clearly it was faulty equipment. They are not interested. DO NOT BUY FROM THIS COMPANY.

The refurbished laptop I bought was faulty on first use. It was returned to get 'fixed' then sent back to me. The previous owner's details, emails and content kept popping up. It became faulty again after the third use. They never responded after MANY emails! Complete waste of money! DO NOT WASTE YOUR MONEY! DO NOT BUY FROM THEM!

Bought a monitor online (Lenovo ThinkVision) from Buyitdirect which was delivered within days. This is where the bang stops. The webcam was faulty. Asked for the unit to be picked up and it only took their courier "service" x3 attempts to actually do so, as they couldn't locate an address in W1 (sic!)... 2 weeks later and without even consulting me, they just sent me a refund (- shipping cost) when I had clearly asked them to fix the issue and ship back the unit. Pathetic from start to finish.

I looked at buying a laptop from this shower. Splashed across model I was interested in was a sign saying free delivery. Not so as soon quasi entered the delivery address they suddenly wanted 19.99. Because apparently I live in the highlands. Not true. I live in north east Scotland which is miles away from the highlands.
They claim the remoteness of my location is the reason. My location is actually closer to the oil capital of Europe, Aberdeen than it is from the highlands. Obviously geography is nota strong point at laptops direct.
They seen to have no problem delivering free of charge to remove parts of England.
I posted a critical review of them on trustpilot and they have been crying and snivelling to trustpilot claiming my review was false.
Since reading reviews of this company I have come to the conclusion that I have had a lucky scape. My advice is to avoid them and shop elsewhere

I would suggest you don't buy anything from this company! A laptop we bought had a screen failure after 2 hours of use and they refused to refund as they said it was a ‘user error'! Absolute charlatans! Avoid this company at all costs!

I ordered a refurbished Asus Vivobook and had a free named day delivery code. DPD messaged me with a one hour delivery slot on the day and it arrived on time. Initially I was delighted as the laptop seemed brand new, but after loading software I realised they'd delivered the wrong laptop with a lower spec. I called customer service and they arranged to collect free of charge the next day. It then took 2 days for laptop to be received at their centre and two more days to be inspected. They then contacted me to apologise for a warehouse error and allowed me to cancel the original order as I'd now found a new version of my desired laptop on sale elsewhere for only £20 more than my refurbished one. Money back in my account within 2 hours.

I bought a monitor from this company in November 2020 and paid using Paypal. They send the monitor to a wrong address and refuse to take responsibility for their mistake. I am £140 out of pocket I do not have the monitor I paid for and Laptop Direct refuses to correct their mistake. I even went to the address they claim they have sent the monitor to but IT IS AN EMPTY PROPERTY, NOBODY LIVES THERE, where they delivered my monitor I do not know but certainly not to my address or any other address. This was the first time I purchased an item from this company and will be the lost. I think paying a few extra pound and buying whatever you need from a reputable company would be a better option. I WILL NOT RECOMMEND THIS COMPANY WHATSOEVER. KEEP YOUIR MONEY SAFE AND SPEND IT SOMEWHERE ELS.

The worst experience I have endured from any company. Do not buy, they don't give a damn.

Ordered a laptop which arrived 2 days later without the product key, called and advised it would have to be collected and taken back. Fed up with the fact they could not merely send on the Key, I informed them I would want a refund. I was told the laptop would need to be collected and verified before the refund process would begin. And that a courier City Air Express would collect Monday.
Waited all day Monday, nothing
Called Monday evening, got lots of apologies and told they forgot to confirm the collection and it would be sorted, called Tuesday evening as nothing had been done, another agent,, more apologies and a guarantee it would be collected Thursday, I was emailed a confirmation. Thursday comes and goes and nothing. Called Thursday evening g, more apologies and a " managers have gone home, nothing we can do now" message.
Told i would be called Fri morning, I get an email Friday morning saying they tried to call me, ZERO missed calls and I should contact them. No telephone number left, so back through the main number, each call remember I am advised I am calling on premium rate.
Told again no refund until the get back the laptop which they are continually declining to collect.
I bought from this company several years ago and thought they could be trusted. I was so very wrong. Avoid.

It turns out that the poor reviews you can find absolutely everywhere online about Laptops Direct really are true, and you would be wise to do everything you can to avoid buying from them. In my case sadly, I read after them after ordering and not before, although in fairness, I'm sure that if there had not been a problem, my review might include more stars - ordering was pretty painless and it was delivered on time.

The problem for me started because of an issue with the product actually received. The details of my case are dull and boring, suffice to say that the many, many times I spent on hold waiting to be connected have amounted in total to the best part of a working day, and the outcome is that I will have to involve my credit card company in dealing with the legal work to recover my money.

Make doubly sure that you have read every last letter of the technical spec of the product you wish to buy, do not be misled by the photos they use to illustrate the product since it turns out they don't necessarily bear any relevance to what you think you're actually getting, and then having done all that, buy it somewhere else, preferably from a retailer who understands that misrepresentation is an offence.

Fortunately for me, I recorded the last phone conversation I had (for training purposes, obviously) so I imagine there's a slightly nervous "customer service" operator at the moment, and yes, she was made fully aware that the call was being recorded.

Laptops Direct are, without doubt, the worst company I have ever had the misfortune of dealing with. I ordered a laptop on Saturday and was told it would arrive on Monday. This kept getting changed to later in the week so that it was scheduled to arrive on Friday. I was worried about this as I was leaving the country on Sunday and needed the laptop before then. I rang them twice and said that if it wasn't delivered by Saturday it would need to be cancelled. It didn't arrive on Friday. I rang them on a premium number on Saturday to attempt to cancel the laptop. I was hung up on and not called back. I messaged them on Facebook messenger to cancel the order. I messaged them via the order form to cancel the order. I hoped that they had cancelled the order. I was not contacted back. The Wednesday after I had left the country and was in quarantine in Shanghai I was told by a friend that the laptop was in a bush outside my house. The delivery company claimed that the order had been signed for which was impossible as we had left the country. I still have not received any contact from Laptops Direct. I have reported them to Paypal and also to BBC Watchdog. I have never been subjected to such appalling customer service in my life. Please avoid this company at all costs if you want to save yourself time, money and distress.

Issues from start to finish.
1 - i was informed ordered laptop was not available once ordered (24/07/2020)
2 replacement offered arrived very poorly packed and had zero battery - and the frame was distorted
- i was offered £25 to purchase a new battery - though no offer to supply a new battery.
I returned the item
3 - initially denied the item had arrived despite sending registered post and having been informed it had been received by the courier.
4 - i was offered the item i had originally ordered - only to find it was not in stock and being a reconditioned item - no indication of when it may be in stock
5 - requested refund this was agreed ( approx 15/08/2020 - though have not checked this date) - it was also agreed that the return postage would be refunded - though this was later denied.
6 I am still waiting fo the refund - 15/09/2020
I have had numerous guarantees that the paymetn has been made including being sent a credit note though no dates of these coincided with the requests for verification of bank details for the refund.

At present I receive a stock answer saying - apologies for delay but the refund has been nmade - to date this has not arrived in bank.

I have received a sum equating to the post and thus had assumed that they had decided to make the refund of the postage as an act of good faith in light of the litany of errors.
I do not know if this is the case or this is related to the refund - it does not coincide with any notifications i have received of the alleged refund.
No clarification is being offered.

I would not recommend this company or any of their subsidiaries and will being actively discouraging anyone to use them.

A shame as i did find the intial sales exec very helpful with all.
The after sales service/ customer service team was wholly another matter

AVOID AT ALL COST THIS SCAMMERS! BOUGHT A NEW MACBOOK LATEST MODEL 2019 IT ARRIVED WITH FAULTY BATTERY/HARDWARE AND NOT FULLY FUNCTIONING KEYBOARD. I'VE BEEN CHASING LAPTOPS DIRECT FOR OVER 3 MONTHS NOW (CAN YOU BELIEVE IT?!) AND THEY STILL HAVE NOT REPLACE MY UNIT! YOU MAY PAY 10 POUNDS LESS BUT ITS NOT WORTH IT! AVOID THIS SCAMMERS AT ALL COST AND JUST GO WITH OFFICIAL APPLE SHOP INSTEAD! SHOULD HAVE CHECKED BETTER BEFORE BUYING WITH LAPTOPS DIRECT! JUST LOOK AT ALL THE NEGATIVE REVIEWS THIS COMPANY HAS DO YOU THINK IT'S NORMAL? SCAMMERS

Cancelled my order as they claim they ran out of stock. Checked the website and its available at a higher price! I had to call them numerous times to find out what was going on. They lied about the real reason, it was an error, they lied about calling me back, they lied about the refund. Refunded immediately once I called Amazon payments. Trading standards are now involved. Avoid this cowboy company at all costs. You have been warned

Ordered a laptop, headphones and a bag on the 24th December.

Got email on 27th, package is on way and another today (28th) package will be delivered between 8am and 6pm.

Waited in all day then package arrives, no laptop in package.

Phoned the *******081 number (13p per min) to be connected to never ending dance music, with no indication of how long connection to an agent may take.

I actually think they deliberately create problems for the customer so they are forced to dial their extortionate numbers to seek assistance.

Why else would a retailer charge 13p per min to assist their customers? Clearly they are profiting from leaving customers hanging on for as long as possible on their lines.

The following applies. Order placed 18th October - payment including express delivery processed - Order acknowledged and stock confirmed - Advised that laptop was despatched. After nine days was informed that there was no stock and no equivalent offer was possible. Refund of £388.58 agreed. TWENTY TWO DAYS later in spite of various promises NO REFUND APPLICABLE. Non response to calls and e messages have left me totally disgusted. Ethics of this company questionable.