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Laptop.com.au Reviews Summary
Laptop.com.au has a rating of 3 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Laptop.com.au ranks 14th among Laptops sites.
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I ordered a new laptop with Windows. Got a laptop with outdated & expired version of Windows & the battery was completely dead. They did send through a new battery, but we've had no end of trouble trying to install a new version of Windows. Has cost a lot of time & effort. THANKS FOR NOTHING BUT TROUBLE. DON'T EVER DEAL WITH THIS BUSINESS, NOT WORTH IT.
I was looking for a modestly priced laptop to be used for a 3d modelling program. I'm by no means a computer expert so I had a number of questions and Kelly was extremely helpful. We decided on a computer and it had a few issues prior to being sent and Kelly immediately offered a full refund or a suitable replacement. We found a great replacement and organised for it to be sent the same day.
Providing I don't have too many dramas with the computer in the future, I'd definitely recommend considering these guys if you don't want to spend huge amounts of cash on a brand new laptop.
Thank you so much, Mitch. I wish you could see them side by side to know how much better the replacement model is, we normally sell it for much more. I hope you LOVE it! :) Thanks for working with me on this and please feel welcome to shoot me an email if you have any questions.
Thank you to Staff they have excellent service. I had a problem with a battery. Once informed the staff swung into action. They contacted me and let me know what they were doing. They sent me a another battery. Which works a treat. Thank you again. I will be telling my friends.
Thank you so very much Julie, it's truly a pleasure to help someone as lovely as you! :) Thank you for being so kind and understanding and also for your time and (persistent) effort in leaving us a review.
I ordered 2 Brand new laptop and DID NOT RECIEVE IT. Tried to call first but NO NUMBER. Sent email and got a response that someone is investigating. After sting of few emails between dodgy courier please and this company, I am asked to report a police complaint. More than a month has passed and this company is alleging that someone at my house received the goods despite knowing that recipient was at 7.24PM with a different name on it. I have told them many time. DO NOT DEAL WITH THIS BUSINESS UNDER ANY CIRCUMSTANCES! I wish I had done my research.
UPDATE:
Rohit confirmed 1 May 2017 that there is only one family at his residence and only one female.
Rohit reimbursed 1 May 2017.
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We find our courier to be to be excellent most of the time and this is the one and only occasion in many years that we have had a disagreement on whether goods have been delivered to the specified address. To explain to anyone reading this, the goods were delivered to the house with a signature. The courier driver remembers very clearly delivering it and his GPS tracker puts him at that location and at that time. He can even recall the person who signed for it at the address as being a female of seemingly Indian decent and that she had two children with her, a boy and girl. The courier driver has gone back to the house several times but no one is home. He has provided a photo of the house to ensure it's the correct house. It is a large house and there may be multiple families there, I have not received a response from Rohit regarding this so I can only guess. I am convinced that both Rohit and the particular courier driver are being honest about this, so if that's the case then the only explanation that makes sense is that someone else at his address has received it on his behalf but not passed it on to him. This is why I recommended to Rohit to make a report to the police. This matter is still under investigation and I hope Rohit speaks to everyone in his household as perhaps the person at his address who signed for the delivery is a partner, friend, or relative of someone who lives there. Rohit, we would really appreciate your cooperation on the matter as we are trying our best to get to the bottom of it. 26/4/17
Purchased laptop for my architect uni student daughter and got out of it for nearly half the price of retail shops and the service was great
Thanks so much for your kind words and the review, Glenn! I'm so happy you're happy and your daughter too. Thanks again for sending your mate to us, that is very much appreciated.
My Toshiba recently had a melt down and thought I would try and find a new laptop without Windows 10. Found Laptop.com.au and the HP8540P. I am so impressed with the HP. Came loaded with Windows 7 professional and I have now loaded up Microsoft Office, printer, email, etc, all without any problems. I love the keyboard - I spend most of my day typing and this is a very easy keyboard to use especially the numeric pad. The service I received from Laptop.com.au was fantastic. Ordered and received within a week via courier. I prefer a mouse to the touch pad and this works great. So far no dramas, I am not a computer geek but a 65 year old "computer" aware user. I am so impressed on how easy the HP is to use. It looks great and is a lot more sturdy than the newer models which are so thin. Would certainly recommend that you have a look at Laptop.com.au website before you purchase your next laptop. They have a good range of products and I have had no problems at all dealing with them.
Thank you so very much for the lovely review, Jenny! I'm very glad that you're happy! :) You've been such a pleasure to deal with, thank you. And I agree, the 8540p is a good sturdy model!
Thank you so much for my laptop. The service from you was quick, efficient and very easy to deal with. Have passed on details to friends and family.
Thanks again
Thanks so much for the review, Kirsten! I'm so glad you are happy. :) You have been an absolute pleasure to deal with, thank you. Thank you also for passing on our details, it would be my pleasure to help out any friends or family of yours.
Laptop.com.au is a great business. They have quality product at a good price.
Their best asset though would be their staff- Kelly is a star-highly competent at combining customer service into the logistical process.
My order was delivered promptly and also correctly in great condition too.
As a music producer buying a lot of gear lately to build a portable studio I've been able to directly compare how many companies operate, Kelly and the laptop. com.au team are the standouts in Australia.
Wow thanks Joshua! It was so nice to read your review after the weekend, what a nice way to begin my Monday. It is our pleasure and thank you for being so terrific to deal with.
There were a few minor issues with my laptop when it arrived - I contacted laptop.com.au when I got home late from work, and received an apologetic and helpful reply immediately.
Kelly walked me through rectifying the issues, and everything is working as it should be. I am completely impressed by the level of service I received, especially being that it is after 9PM on a Friday night.
The value for money is very decent also. This machine has exceeded all expectations so far.
I will be recommending laptop.com.au to anyone that asks if I know where to get a decent laptop from!
Thank you so very much Deanne, you are one of the most positively lovely customers that I've had the pleasure to deal with in the 17 years that I've worked here. I wish everybody had your attitude! What a gem. Thank you.
There was an issue when it arrived. However, they paid for it to go back, then sent a replacement. In fact at one stage we had two! The courier let them down, but they were all over it and got it got it sorted. They were good.
Just wish they had a phone number as when you are waiting for an email, you do get a bit worried.
Thank you Paul, I really appreciate you taking the time to update your review, that is very kind of you. Thank you.
I received excellent service. Kelly who I dealt with was friendly and very helpful, she sorted out any issues very promptly and I am very happy with my product.
Thanks so much for working with me Jill, you're a star and I really appreciate your kind and helpful attitude!
Very helpful, great service, quick cheap delivery, great price
There was a minor issue (software i believe) with the touchpad on a laptop i recently bought. Kelly has been very helpful and patient with me in answering my questions and resolving the issue.
Happy customer :)
Thanks Beckie, it's my pleasure. You are so lovely, thank you!
Our initial review re Laptop.com.au is genuine.
There response to our review fails to list facts, there response is well edited, leaving out valuable information.
I now see all of sudden glowing reviews, all since mine. Obviously well edited and well crafted.
Hi David. All reviews are absolutely genuine. Please feel welcome to email me if you would like proof of any in particular. Personal details will be removed to protect privacy.
Had to email about a faulty disk drive, on a laptop i use for business. I received an email back that morning offering a replacement disk drive to be posted to me because I need the laptop for work, along with a video tutorial and quick instructions.
Wonderful, quick friendly service! Very happy to deal with them and look forward to dealing with them in the future.
Thank you so much, Jasmine. It's such a pleasure to help a customer as lovely as you!
I sent an email this afternoon regarding purchase of a Laptop for our Bridge Club I have not received a reply
Hi Les. I have replied to you. I will forward to you again. Many thanks.
I purchased a Toshiba Tecra laptop from this website, because my current laptop was extremely slow at the time. I spoke to them about my laptop that I've ordered and they told me all about the laptop, when it will be delivered and they also helped me with any problems I had on the way. At the time they said that the shipping has been delayed for the next week, but they sent a 32 GB Flash Drive for my patience.
My current laptop was in service, and it came back just before the laptop that I bought was about to be sent. I set everything up on my current laptop, and it worked just fine. I then emailed them if it was possible to get a refund. They replied within 24 hours saying that they refunded the full purchase. I am greatly appreciative of them.
I definitely recommend this website to anyone who is looking for a great quality refurbished laptop.
Thanks so much Ben, you have been such a pleasure to deal with!
I purchased an ex-demo laptop from these guys. Unfortunately the battery was not working 100%, but when I emailed my issue back to them I got a response within 48 hours and a new one was dispatched within 36 hours. I needed to replace the battery itself and they sent me a YouTube video to show me exactly how.
I would definitely purchase from them again.
Thank you so much Emma, it was an absolute pleasure to help you!
I recently bought a demo laptop through Laptop.com.au and it worked fine until Windows did one of it's famous automatic updates on me, leaving me with a computer that would not boot (even from a boot disc). I went online to all the usual forums and whilst a lot of people had experienced the exact same problem as myself, none of their fixes would work on my computer.
So I contacted Laptop.com.au, and whilst the problem was a software one and my warranty did not cover software issues, they were extremely helpful and led me patiently through to restoring my machine. I can't speak highly enough about how helpful they were.
Thank you so much Kevin, it was an absolute pleasure to help you!
You may ask yourself should I purchase a refurbished laptop from these guys, well you can definitely purchase a bargain, and they deliver the goods swiftly with the added protection of insurance. Please ensure the laptop meets your requirements when you order as it can become troublesome if you have to return for exchange, however Kelly Wilsons customer service went above and beyond to meet my needs. People are quick to write bad reviews but not so quick to offer positive ones. Thank you lap top. Com for meeting my needs.
A refurbished laptop was selected by customer. We sell refurbished, ex-demo and brand new laptops.
Thank you so much Helen and it was my absolute pleasure. I'm very glad that we were able to meet your request.
I ordered a brand new laptop and received a refurbished laptop that does not work properly. DO NOT DEAL WITH THIS BUSINESS UNDER ANY CIRCUMSTANCES! Everything was dodgy from the start. I wish I had done my research.
Sorry again for our mix up resulting in the incorrect model sent. Customer offered replacement or refund. Customer refunded in full 04/08/2016 as per their request.
From the business
Buy cheap laptops from us today with excellent customer service and a full 1 year warranty. We have cheap refurbished/used laptops and bargain ex-demo laptops. Delivered to you Australia wide for the low price of just $4 per laptop.
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Hi Bernadette. I'm glad we were able to replace your battery for you and have been able to locate our pleasant correspondence regarding that, thank you. I'm not sure if we were made aware of your software issue as I can't seem to find a record of any relevant correspondence. However, I am sorry to hear this and the inconvenience it's caused you.