Lance Tactical

Ordered a jacket, received it after 20 days, wrong color. I attempted to get the return process started 3 times but no response just the same automated message about a representative contacting me within 48-72 hours but no one did. I already started a credit card dispute. The item itself was not bad quality but it was the wrong color. Whatever you buy you will be stuck with so do not expect any contact or returns. I will try to get my money back with assistance from my bank. I would STAY AWAY from this company.

I ordered an item at the end of November, and granted it is only the second week of December I have not had any responses from them with shipping information as promised. I purchased this as a Christmas gift and am very worried it will not get here. I am only responded to them by an automated general response about how they will bet back to me in 48-72 hours, which have passed with both emails I've sent. The lack of communication is super sketchy and I am not happy about this.

Purchased a Desert Fox Commanders Jacket
Onyx Sand from lancetactical thinking it's an American company so they should have decent stuff. Little did I know that they charge you in USD currency but ship directly from China. Took over a month and I finally got my jacket to find out that it's not as nice as they have them displayed on there web site. Second of all the main zipper to zip up the jacket is already broken and so I cant zip up my jacket. I emailed the company 5 days ago and no response. Honestly this is my last online shopping for any kind of clothing due to returns and trying to contact company's to get your refunds.

If I could give this company zero stars I would! I ordered a number of items from them, it took over a month to deliver and when I tried the items on they did not fit (despite me taking measurements and matching those measurements to their alleged size chart). When I enquired about exchanging them for the next size up I was completely ignored. I've written about 4 or 5 emails to their customer support since trying to get information about how to exchange the items and it's been months now with no response despite the guarantee that they will response within 24 hours. I guess this is why they refuse to post a phone number for customer support inquiries. Absolutely the worst customer support I've ever experienced!

Bad materials, bad shape (I ordered a XXL and it fit like a L size), bad work, very thin and uncomfortable. This is 100% chinese product (a replica indeed) and not the original product named Desert Fox Commander Coat Black (I know, it looks good on the picture). Actually, the package was so small I thought it was a sweater i ordereda couple days befor. You wouldn't wear it in Netherlands during October. Save your money and get a REAL coat

I bought an 80 pound jacket from them, then the next morning i saw the same jacket on wish, for less than half the price. I cancelled the order next day, but they didn't respond on mail and facebook, even though they've seen the message on facebook. So it was ''too late'' to cancel when they finally responded, after days. I got the jacket at the very least, poor quality, not an actual winter jacket, as advertised. I later found the genuine jacket in a shop, with branding and everything, cheaper, and ten times better. DO NOT BUY FROM THEM

Ordered a jacket, got it a month later, doesn't fit or look the way it did in the ad. Have emailed support 4 times in the past two weeks with zero response, but get automatic emails with deals at least once a day. They don't have a phone number and all I want to do is return this jacket. I've never run into an issue like this and I shop online all the time. Now I'm super bummed. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Lance Tactical is a joke.