About the Business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I received one of three lamps. Still waiting for the other two.
No hassle free return. Very helpful customer service from Chance.
Just as the site described. A little dinged up when it arrived. Since it's white they show up a little more than a dark shade. I'm not sure how to ship a lampshade without dings since it was shipped seemingly very carefully with lots of filler.
Very poor customer service. Lying about ready shipping a package. Thn I called customer service and they said your package is lost! Yes, they said IT LOST! Terrible company, liar customer service.
Hi - we apologize if your order was lost in shipment by one of our delivery services. We will be happy to replace the design, just contact our customer service team and they will assist you and get you a new shipment.
Shopping with Lamps Plus has been efficient and successful.
We appreciate the feedback, thank you.
Site was easy to use and order was completed in just a few minutes
Wonderful to hear, thank you for the input.
I was looking for a specific type of lamp for my nightstand. I looked everywhere and Lamp Plus was the only place where they have it. The delivery was fast, and the lamps were very well wrapped. Everything was smooth. I'll buy again in Lamp Plus.
Great to hear that you found what you needed!
I have been looking for this style lamp shade for some time. Just wish they could have been in an egg shell color.
Thank you for your order and your rating, we appreciate the feedback.
I have been looking for this style lamp shade for some time. Just wish they could have been in an egg shell color.
Great shopping experience, great product, fast delivery and they are already installed.
You are very welcome, thank you for the questions.
The lamp is very nice, but it fell short on the amount of light desired in my room. I have not decided whether to return it or not. I put it in my bedroom and will see if it will work there.
Hi - if the design is somehow not meeting your needs reach out to our customer service team and they can suggest some other designs that might work for you. Thank you for the comments.
It was easy to order, but not so easy to change the bulb once it is installed.
Hi - thank you for the comments. If you are finding it challenging to change the bulb, we would suggest using an LED bulb in the design. LEDs will last much longer than regular incandescent bulbs, cutting down on the number of times you would need to swap out the bulbs. Thanks again for your input.
So far so good. Have never purchased open box item before. Check back with me to see if I am satisfied. Have loved every item I have gotten from Lamps Plus. Hoping this is the same quality and service.
So far so good. Have never purchased open box item before. Check back with me to see if I am satisfied. Have loved every item I have gotten from Lamps Plus. Hoping this is the same quality and service.
I have ordered 3 exterior lights in the last 6 weeks. One of them had a broken pane. They were very nice snd sent a replacement pane, but it arrived broken too. Am waiting for a second replacement pane. Love all the fixtures and hope the next pane arrives in one piece!
I have fallen in love with my new chiminea. It's all put together, ready for use. I plan on using it for the first time this coming Monday on the full moon. My experience has been overall grande. Thank you for everything!
We hope you enjoy your new design, thank you for your input.
My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.
I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!
Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!
Service was great but the product is disappointing. The lamps look cheap. Definitely not what I was looking for. I will be returning them.
Hello - if the design was not what you were looking for just contact our customer service team and they will be able to help you out. If you let them know the style or features you prefer they can suggest some designs that will work for you. Thank you for the comments.
The color and style of the lamps were perfect, thus the reason for my ordering them. The quality was disappointing and the lamp shades are very cheap. One of the lampshades also has black a grease mark on it that I can not get off. The lamps came while I was out of town, my husband destroyed the packaging before I got to see them or I would have returned them. I will replace them with something else in the near future and donate these to a worthy cause.
Hi - if you are not satisfied with the lamps you ordered just contact our customer service team and they can assist you with a return and help you find a design that more suits your needs.
Simple sorting according to color and style
Nice selection. Good prices. Delighted with our stained glass light.
Thank you for the comments, we hope you enjoy your new lighting.
No problem ordering, received in a timely manner, packed well
Ordering process went smoothly. New lamps arrived quickly and well packaged.
Went smoothly lets see how the delivery goes
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi - we do take great care in shipping our lamp shades, but if yours arrived in less than perfect condition just contact our customer service team and they can help you out.