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From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The metalwork of the drum shade was twisted and not perfectly square. I am a bit disappointed considering the price. If I had bought this at a big box store, I would have returned.
Love the style and size of the lamps. However, the color is much darker than the picture that is featured,
Hello, please email us at comunity@lampsplus.com with further details so we can have this corrected.
Easy ordering and prompt delivery. Special attention in packaging lamps for delivery.
Thank you, we appreciate hearing that, great to hear that our site was easy to use.
Lamps Plus has been an invaluable resource in choosing important things for our new home. We needed a bedroom sconce, hall ceiling light, kitchen chandelier and pendant -- and more -- and Lamps Plus has been a wonderful online resource to make our new home really feel like home. Everything we ordered more than met our expectations.
Glad you enjoyed your shopping experience!
Best customer service experience in years. Great job all parties 100% across the board, more companies should follow your model. You turned a concern into a win, thanks again!
We appreciate your business and hope you visit our site again!
Although I was able to utilize the lamps in another room, the look (quality) of the lamps were not true to the photo online.
Thank you for the honest feedback, we hope you enjoy your purchase.
We love our new lamp. It was easy to assemble and it gives a beautiful light and appearance to our home.
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
The lamps are good quality and they were delivered quickly.
Thanks for the feedback, we hope you love your purchase.
I ordered a lamp for my home office. The first time I ordered the lamp, I inadvertently kept the shipping address as my old address in Wash. State and I now live in Florida. By time I realized this, it was too late (only by about 12 hours) but I called Customer Service and they were unable to stop it BUT I did get a rapid refund. I ordered the lamp again and got it rapidly in Florida. Their customer service and shipping is excellent. The lamp is a little darker than depicted in their photograph but still lovely and I am very happy. I have bought multiple lamps from them in the past and have never been disappointed. At one point I had to return one because once installed, it was too small but again, they were great at refunding me the money. Their customer service is exemplary.
We love to hear that you enjoyed your experience, thank you for the feedback!
I was hoping this lamp would meet my needs but I did not get the illumination needed so I returned it. The lampshade is darker that what is shown on the website so unless I purchased a more translucent shade, this one would not do for my purposes. The return was simple and the refund was quickly made.
The company was very easy to work with and I would recommend Lamps Plus to anyone.
Thank you for the feedback, Norma! We hope you shop with us again soon.
Order included ten ceiling fixtures, lamps and switches - and not only was everything exactly as described, the order was filled completely and shipped promptly. Thanks, LampsPlus, for another flawless transaction!
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
I purchased two lamp shades for my brass lamps that I have had since the early 80s. I cleaned the brass and put the new lamp shades on and they are perfect. I definitely saved myself a few hundred dollars this way.
Lamps plus packed them perfect so they wouldn't get damaged and shipped fast. Very happy with the service
Great to hear that, we hope you shop with us again soon.
My sconses did not arrive together and I had to cancel my electrician as a result. Otherwise, other experiences with lamps plus have been good. The customer service rep I spoke to was excellent. Unfortunately, she couldn't get through to the mfg and I had to order a replacement piece through Amazon who delivered the product on time.
Thank you for providing feedback about your experience, we hope that you are happy with your purchase and ask that your each out to us if you have any questions or concerns.
Ordering was very easy and delivery was faster than I expected. The new lamps really make the living room now!
We're happy to hear that! Thanks for the feedback.
Fountain arrived on time and was packed very well. Easy to install and looks great!
Thank you, great to see that, we hope to see you visit with us again soon!
Great ceiling fans with LED Lights: stylish, quiet,effective. We love the choice of 3 light colors and the multiple fan speeds. They were easy to install; the remote control is simple to operate; and the fan updates the look of our room. And…the price was great for the quality of the fan. We recommend.
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
I ordered two sets of shades knowing one may work better than the other. The return of the set I did not keep was seamless.
We are so happy to hear that, thank you for the feedback!
Lamp was box perfectly no problems at all, no imperfections with the lamp and came very quickly within a few days after I ordered would definitely ordering from them again. Very high quality.
Thank you for the feedback, we hope you shop with us again soon.
Very good fans. Quick delivery. Price was a little better than other sites
Thank you, we appreciate the feedback and the comments.
Wonderful to see you had a great visit with us, thank you for the comments.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize that you were not completely satisfied with your purchase. Please reach out to us if you need assistance.