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Lamps PlusReviews 1,198

4.7

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
194
quality
1,055
This company responds to reviews on average within 2 days

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Colorado
1 review
0 helpful votes
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Company Review
August 29, 2024

I was very impressed with how quickly I got my item. Faster than Amazon!

Date of experience: August 19, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear that, we hope you like your gnome!

Colorado
2 reviews
0 helpful votes
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My go-to site for buying lamps.
August 26, 2024

Easy to find what I am looking for on the website; can go to store if needed and item is on display.

Date of experience: August 16, 2024
Amira T. — Lamps Plus Rep
over a year old

We are happy that you had an easy time navigating the site, we appreciate your feedback.

New Jersey
1 review
0 helpful votes
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Great customer service
August 26, 2024

Our mirror was delivered broken but Stephanie handled the situation promptly and professionally and we received our replacement right away.

Date of experience: August 16, 2024
Amira T. — Lamps Plus Rep
over a year old

Glad to hear that we were able to assist with your order!

Florida
1 review
0 helpful votes
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Long wait for delivery
August 25, 2024

It took FOREVER, as in eight weeks+ to receive my full order. I'm sure it was a supply issue, so not the fault of Lamps+. Product is great, so all is well!

Date of experience: August 15, 2024
Tiffani M. — Lamps Plus Rep
over a year old

We do apologize for any delays with your order. We keep the information online as up to date as possible as having accurate lead times is important to us. However, there can be delays if items are in transit or if it is an item that ships directly from the vendor. We’re glad to hear your order was received and everything is going well.

Colorado
2 reviews
0 helpful votes
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Great Looks, excellent light source
August 24, 2024

Loved the appearance from the photos, and for the most part the lamp delivered everything I wanted. The only problem I had was with sloppy workmanship at the top of the wooden pillar where the light is mounted. Before I assembled the lamp I took a close look as the edges of the wood were frayed and disturbed, at the first touch, many flakes of finished wood fell off the tower and had to be glued back into place to cover up the unstained wood. This is my only nit.

Date of experience: August 14, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you so much for the positive feedback! We appreciate you taking the time to leave us a detailed review.

North Carolina
2 reviews
0 helpful votes
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Really like the under counter lights, but took about 3 weeks to arrive.

Date of experience: August 13, 2024
Amira T. — Lamps Plus Rep
over a year old

Glad to hear the website was easy to use!

Maryland
1 review
0 helpful votes
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Light the Night
August 23, 2024

Excellent selection of goods, with excellent online purchasing. Very pleased.

Date of experience: August 13, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to hear from you, thank you for the visit and responses.

Virginia
1 review
0 helpful votes
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Ceiling fan
August 23, 2024

Every part of my experience was great. Fast delivery, nothing damaged.

Date of experience: August 13, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

New York
1 review
0 helpful votes
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Great Lamp Shade Selection
August 22, 2024

I purchased a shade from Lamps Plus to replace a shade that was really beat up. It arrived packed with care and the shade looks great. It was easy to find a new shade in a similar size and the even included hardware that I would need to attach it to my floor lamp.

Date of experience: August 12, 2024
Amira T. — Lamps Plus Rep
over a year old

Great to see that you found our site easy to use, thank you.

Utah
1 review
0 helpful votes
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Hi Quality
August 21, 2024

Love shopping online. Really love it when we get high quality products. Lamps Plus covers both aspects.

Date of experience: August 11, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

Minnesota
1 review
0 helpful votes
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Able to ask and receive answers to questions designed to help me determine if lamps would function for my needs.

Date of experience: August 10, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

California
1 review
0 helpful votes
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Dining ceilings light
August 20, 2024

Search for lightning took lots of inquiries over time, finally found the one that we all liked! Am very happy with our choice

Date of experience: August 10, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

Colorado
1 review
0 helpful votes
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My order was delayed significantly for unknown reasons, but it did arrive in good condition in the end. However, once the fans (I got two of these with light kits) were installed, one has a flickering light issue and I'd have to unwire and take it down to troubleshoot it. Both have delays when clicking them on - they jerk, pause, turn the wrong direction, and then start working correctly after about 2 seconds. It's odd, but not odd enough for me to tear them out and return them. One is on a wall switch and it makes no difference if you use that or the remote.

Lights - take a second to respond to changes in dimming with the remote, but go from very dim to incredibly bright, which is a really nice range.

Blades are ABS plastic, not actual wood.

I will say they look really nice, are very modern, and are absolutely silent! The airflow is impressive compared to the old 1990s flat five-bladed fan I replaced, too. Three blades on these make the room feel more spacious, too. Overall I like the fans, but they seem to have some built in odd response to being turned on.

Date of experience: August 10, 2024
Tiffani M. — Lamps Plus Rep
over a year old

Thank you for providing your feedback. We’re very sorry for the transit delay and the issues you’re experiencing with your lovely ceiling fans. This is not the experience we wish you to have and have escalated to our support team. They will reach out and assist you further with troubleshooting or a full replacement. We apologize for any inconvenience and appreciate your patience.

Michigan
1 review
0 helpful votes
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Great Selection
August 19, 2024

LampsPlus has a large selection of lamp shades. I found exactly that I wanted for a bedroom remodel. Appreciate the prompt delivery too.

Date of experience: August 9, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

New York
1 review
0 helpful votes
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I almost did not purchase this because it did not say if the light was dimmable in the description, it is. I took a chance and after that, the process was flawless. Delivered in a timely manner, packaged securely, all parts were accounted for. Installation went smoothly and the installer made a point of telling how well made it is. It is also very quite.

Date of experience: August 8, 2024
Amira T. — Lamps Plus Rep
over a year old

Wonderful to see you had a great visit with us, thank you for the comments.

Pennsylvania
3 reviews
0 helpful votes
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I love this site and have been using it for years. Never had a problem and their products are simply beautiful and very well made. Selection is excellent and plentiful; in fact the worse thing about it all is trying to decide which item to choose!
In this order, I wanted solar LED path lights. Yes, you can find them in the big box stores and even discount stores and I am sure they do the job. However, I wanted something a bit different and distinctive! These lights are beautiful, project a distinct pattern and very well made. They are so nice, I ordered another two sets! I hope to have them for years to come!
Seriously, this is a great company and I intent to use them again!

Date of experience: August 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you so much for the positive feedback! We are so happy to hear you love your purchase.

Florida
1 review
0 helpful votes
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Unique High Quality Lamp
August 17, 2024

Wide selection of floor lamps. Unique designs that you normally will not find. Product is high quality and was well packaged.

Date of experience: August 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, great to see that, we hope to see you visit with us again soon!

Rhode Island
2 reviews
0 helpful votes
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Stylish and unique floor lamp.
August 17, 2024

I can always find what I'm looking for. Selection is incredible and the filters make it easy to search.

Date of experience: August 7, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

California
1 review
0 helpful votes
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Easy process great results
August 16, 2024

Easy process great results and now this survey is annoying annoying annoying annoying annnoying annoying annoying annnpuof and now stupid did not need to use 50 characters and now I am annoyed.

Date of experience: August 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Thank you, we appreciate hearing that, great to hear that our site was easy to use.

Arizona
1 review
0 helpful votes
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Great Purchase
August 16, 2024

We were very pleased with our lamps. They were so easy to assemble and had very quick delivery. Seamless ordering process.

Date of experience: August 6, 2024
Amira T. — Lamps Plus Rep
over a year old

Hi, thank you for the reply, wonderful to hear from you and get your feedback.