Hello Ade,
I am sorry to hear that you have had a problem with an item you got from us.
I don't recognise your name from your review so can't look up an order you have placed with us to contact you direct however, as per our returns policy shown on our website, please contact us with the details and we can issue an exchange or refund.
Best wishes.

Vicki M.

1 review

0 helpful votes

“Excellent”

5/27/16

I love love love my recent items. My daughter loves them too as I found them in her room!

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 5/31/16

Thank you for your lovely review Vicki. Ha Ha, the joy of having daughters :) xx

Rachel H.

1 review

0 helpful votes

“Auction Night Bargain”

4/15/16

Excellent Communication, fast delivery. Very helpful and friendly.
As I won an auction I got a great deal, love auction nights:)

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 4/15/16

Thank you Rachel :)

Jaclyn W.

1 review

0 helpful votes

“Deal or no deal”

3/28/16

Placed a few bids on some lovely items that I liked the look of. I was lucky enough
too get a deal straight away on some and on the others I just upped by bid.
When the event was over La Mac sent me my total and we organised collection from there. A truly great service and wonderful products. Loved them all thank you.

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 3/29/16

Thank you Jaclyn, so pleased you liked everything and had fun at our online event :) xx

Ilse J.

1 review

0 helpful votes

“One very Happy Customer :-)”

3/27/16

I always receive excellent quality and service from La Mac love the deal or no deal and there loads more gorgeous items on her website Thank you :-)

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 3/28/16

Thank you Ilse, so pleased you're happy with everything. That's great to hear :)

Emma R.

1 review

0 helpful votes

“Fantastic”

3/27/16

Fantastic item as always, quick delivery and customer service is fantastic - highly recommended

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 3/28/16

Thank you Emma, that's great to hear :)

Kirsty D.

1 review

0 helpful votes

“Outstanding customer service”

3/3/16

From the first enquiry to super speedy delivery this company goes above and beyond every time regardless of the amount spent

Service

Value

Shipping

Returns

Quality

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 3/4/16

Thank you Kirsty, that's lovely to hear :) x

Leanne S.

1 review

0 helpful votes

“Amazing jewellery”

2/12/16

Received my jewellery from la mac it's lovely just what i wanted arrived fast and beautifully packaged

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 2/13/16

Thank you Leanne, so pleased you liked everything :)

Christine T.

1 review

0 helpful votes

“Poppy purse”

2/12/16

Excellent service. Fast delivery. Prompt contact. Will be bidding again . X

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 2/13/16

Thank you Christine, so pleased you liked it x

Amy W.

1 review

0 helpful votes

“Excellent products”

1/15/16

Excellent products
Good quality
Fast shipping and excellent communication
Brilliant customer service

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 1/16/16

Thank you Amy, that's lovely to hear :) x

Louise H.

1 review

0 helpful votes

“Excellent”

1/14/16

The products are great value and quality and exciting auctions, excellent communication and prompt delivery

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 1/15/16

Thank you Louise, that's great to hear :) x

Sarah H.

1 review

0 helpful votes

“Very good”

1/11/16

Very good

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 1/12/16

Thank you Sarah :)

Nicola R.

1 review

0 helpful votes

“Another great purchase”

12/3/15

As always lovely items at great prices. Fantastic service as always.

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 12/3/15

Thank you Nicola :)

kath J.

1 review

0 helpful votes

“excellent customer service”

12/1/15

Claire will & does go out of her way to help/find you exactly what you're looking for. I've bought handbags (have a "small" addiction to them), scarves, purse & jewellery and they've all been of excellent quality (apart from minor zip problem on purse which was quickly resolved) and have been greatly admired by others.

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 12/1/15

Thank you Kath, that's lovely to hear and so pleased we could sort out the purse for you nice and quickly :) xx

Lea G.

1 review

0 helpful votes

“Great!”

11/23/15

There was a good range of accessories but I saw the bag I wanted straight away at a great price so very happy.

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/23/15

Thank you Lea, that's lovely to hear :) x

Hayley C.

1 review

0 helpful votes

“Fab”

11/20/15

Great items at a fab price. Super quick delivery too!!

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/20/15

Thank you Hayley :)

Victoria m.

1 review

0 helpful votes

“Fabulous as always”

11/18/15

I have purchased many items and each and everyone of them have been excellent quality, exceptional value for money and have always been accompanied by outstanding customer service.

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/18/15

Thank you Victoria, that's lovely to hear :) x

Lynne A.

1 review

0 helpful votes

“Christmas shopping”

11/17/15

Great prices and both times have received my item really quickly. It's wrapped beautifully too.

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/17/15

Thank you Lynne x

Andrea M.

1 review

0 helpful votes

“More fabulous purchases!”

11/15/15

More lovelies bought from La Mac! I never fail to adore them when they arrive. Great products, very reasonable pricing and the customer service is, quite frankly, outstanding. Can't recommend highly enough!

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/16/15

Oh thank you Andrea, that's lovely to hear :) x

Debra M.

1 review

0 helpful votes

“Service”

11/13/15

Bought s beautiful bag as a Christmas pressie for myself, excellent value, excellent service.

I will be shopping with Mac again.

Thanks so much xxxxxx

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/13/15

That's great to hear Debra, thank you :)

Alison W.

1 review

0 helpful votes

“Silver earrings”

11/12/15

Great shopping experience on face book great communication and fast delivery thanks

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/13/15

Hi Alison,
Thank you so much for your review, its great to hear back from our customers.
I was just wondering if you had any feedback into what we could do in the future to increase your review from 4 stars to 5 stars?
Kind regards
Claire, La Mac

Lindsay J.

1 review

0 helpful votes

“Excellent”

11/10/15

Excellent. The service, the helpfulness & the product. My order arrived quickly and now I want more!

Helpful? Yes
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Response from Claire M., La Mac Representative Responded on 11/10/15

Oh thank you Lindsay, that's lovely to hear. So pleased we could help you with what you were looking for :)

Fiona W.

1 review

0 helpful votes

“I Looooooove La Mac”

11/5/15

It's always a pleasure shopping at La Mac, the quality of the products is 1st class and theirs always a great variety of products to choose from which changes all the time. La Mac is my go to for all my costume jewellery, handbags & scarves.....