• Lajerrio

Lajerrio

Overview

Lajerrio has a rating of 3.27 stars from 1,350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lajerrio most frequently mention customer service, beautiful ring, and good quality. Lajerrio ranks 8th among Engagement Rings sites.

  • Service
    480
  • Value
    67
  • Shipping
    68
  • Returns
    54
  • Quality
    1021

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 66.3%
Positive
179
Neutral
26
Negative
65

Instant Feedback

2,208 reviews

48
See all photos

What reviewers want you to know

Positive highlights

  • It is a size 9 like my engagement ring but it almost didn't fit.

Critical highlights

No critical highlights yet

How would you rate Lajerrio?
Top Positive Review

“Lovely”

Nikolas H.
6/12/22

Lovely………………………………………………………………………………………………………….::::::::::::

Top Critical Review

“Disappointed”

Danielle B.
2/20/24

I recently bought a ring and the stone immediately fell out. I've been trying to reach out and now I can't even get on the website, it says error. Really unprofessional.

Reviews (1,350)

Rating

Timeframe

Other

Reviews that mention popular keywords

engagement ring (30)
Thumbnail of user celiam115
1 review
0 helpful votes
June 3rd, 2022
Verified purchase

Good special, beautiful ring, I was surprise when. I receive the ring

Reason I chose this business:

I was on Facebook and see it.

Reason I chose this product:

Beautiful ring.

Quality
Thumbnail of user laceyh44
1 review
13 helpful votes
August 13th, 2020

So I just want to say how delighted I am with my engagement ring! And of course the service is amazing. Lajerrio have crafted this beautiful ring and engraved it beautifully. The white Safire shines like diamonds and the comments I've had are so lovely. A massive thank you to all at lajerrio I will absolutely be ordering more jewellery from here. I read some not very nice reviews, however I can only stress to anyone wanting to purchase this jewellery to look past them as i did. The ring is impeccable.

Thumbnail of user danielleb675
1 review
0 helpful votes
February 20th, 2024
• Updated review

I recently bought a ring and the stone immediately fell out. I've been trying to reach out and now I can't even get on the website, it says error. Really unprofessional.

Excited to see how it looks in person
January 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I went through several rings and this was my favorite

Reason I chose this product:

Good price, gorgeous ring.

Thumbnail of user tatianac56
1 review
0 helpful votes
February 22nd, 2021

Really pretty! Good quality. Very happy:)

A beautiful ring and arrived promptly. Very pleased with my purchase. Thank you.

Thumbnail of user maryd2867
2 reviews
0 helpful votes
October 6th, 2022
Verified purchase
• Updated review

The photos are not accurate they must use the stock photo with diamonds because the ring I got didn't match the photo of it at all not one bit want to return they still haven't gotten back to me on how to do that very disappointed will not reorder

I told him like a week and a half two weeks ago I wanted to return it that it was not at all the quality I'm used to and they still haven't gotten back to me with any information whatsoever I sincerely doubt they'll even publish this review

Reason I chose this business:

I fell for the bogus photos

Reason I chose this product:

Wanted to see what all the fuss was about extremely disappointing

Service
Quality
Been leery to check it out but I'm going to try the...
August 7th, 2022
Verified site experience
• Previous review

Been leery to check it out but I'm going to try the larger stones

Reason I chose this business:

Like previous ring

Reason I chose this product:

Price is good for larger Stone

Love the accurate photos excited to see quality of...
July 8th, 2022
Verified site experience
• Previous review

Love the accurate photos excited to see quality of stones true jewelry aficionado / freak cannot get enough I'm excited to shop more with you depending on quality of this ring I'm excited Mary

Reason I chose this business:

Fell in love with your photos the most of them look accurate

Reason I chose this product:

Like the style love the price just wanted to see your stone quality

Thumbnail of user nadirahn1
1 review
0 helpful votes
September 23rd, 2023
Verified purchase

I have gotten sooo many compliments on this ring. It is beautiful! The shine, the cut, all perfect.

Reason I chose this business:

They had a black ring that I was looking for to match another black band I have

Thumbnail of user danaj244
1 review
16 helpful votes
July 4th, 2020

This ring is more beautiful than words can describe. It is so unique. The craftsmanship, alone, is amazing. Moreover, CS always quick to respond to my questions and flexible with our order!

Thumbnail of user annn586
1 review
0 helpful votes
December 31st, 2023

I made the mistake of ordering a ring from LaJerrio. I wasn't happy with the product and tried to return it - at my cost ($60) to the address in China they gave me, and it was returned to be as undeliverable. When I reached out to "Joy", she gave me the run-around. When I tried to get PayPal to try to get to the bottom of it, they ended up saying that I needed to take it up with the seller.
The jewelry in person looks cheap, nothing at all like the photos.
I'm taking the time to write this because I don't want anyone to have to go through what I did.

Tip for consumers:
It comes in a heavy box from N.Y but they want you to return it to China. Getting a CZ from Amazon for $15 looks more real than this $459 ring. I got it for everyday wear but it looked so cheap, the tag was never removed. It took forever to reach customer service and it was only when I emailed them and gave them the tracking number that they reached out to me and said "If you keep the ring, we'll refund you half!" Really shady, unethical person.

Products used:
3.25CT Round Cut White Sapphire 925 Sterling Silver Halo Engagement Ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmaj546
1 review
0 helpful votes
October 10th, 2023
Verified purchase

I wrote incorrectly that I didn't receive a follow-up email and notification of my product being shipped, but that isn't true (my mistake for another vendor). I did receive emails notifying me and the customer service was good. Please delete my older review and accept this one as correct.

Did not tell me when to expect the item and still haven't received it to this day. No status updates or indication if they charged me or not.

Reason I chose this business:

Email search

Tip for consumers:
Made an incorrect survey previously. Mistaken the products I bought recently and so screwed up. Can't delete my previous survey, so made this one.

Products used:
haven't gotten my ring yet so don't know about product quality.

Service
Thumbnail of user amandag1386
1 review
0 helpful votes
June 5th, 2022
Verified purchase

Always a great experience. Will definitely order from there again

Quality
Thumbnail of user jessicar2629
1 review
0 helpful votes
September 10th, 2023
Verified purchase

Unfortunately it takes too long to get the merchandise. We you pay for 7 to 10 days it should be delivered in that time frame. There was no contact information or did they contact me when I asked them too. Very sad since your jewelry is beautiful.

Very hard to get in touch with wouldn’t respond. You truly need to improve this. If you say your merchandise will be there in 7 to 10 day and you pay for it and you don’t get the merchandise for 20 day that is unacceptable. I love the jewelry. The customer service need to be as good.

Reason I chose this business:

Heard your jewelry was pretty

Service
Thumbnail of user angiew255
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

The ring was as expected. It did take a month but it was coming from overseas so that's understandable. The ring was nice for the cost. I did request a return because the ring was too big and they wouldn't allow it because the paper/plastic tag was removed. So beware if you think may need to return it, they don't allow much wiggle room in their policy. However I would order from them again. They offer products that don't aggravate my nickel allergy.

Pretty fast response but I’m disappointed that I can’t return the ring because they tag has been removed.

Reason I chose this business:

Price, availability of nickel free products

Reason I chose this product:

It looked like a ring I wanted. But the ring I initially wanted would have aggravated my nickel allergy. This ring is sterling silver, which is helpful to me.

Service
Quality
Thumbnail of user priscillaj99
1 review
0 helpful votes
March 18th, 2023
Verified purchase

My order doesn't look like the one it was advertised. Very disappointed.

Didn’t hear back.

Reason I chose this business:

The advertisement looked very convincing.

Reason I chose this product:

It was beautiful.

Service
Quality
Thumbnail of user leydisg
1 review
0 helpful votes
January 8th, 2021
Verified purchase

My engagement ring was from here too and I wanted something to match the specific oval shape perfectly. Did not disappoint! Arrived quickly even over the Christmas period, which is a miracle tbh. Can't wait to wear it.

Service
Value
Shipping
Quality
Thumbnail of user hollyr408
1 review
0 helpful votes
October 20th, 2023
Verified purchase

They told me 7 days for shipping and took 2 weeks every time I made contact it had to be emailed which to me was unprofessional and not handled right

There really isn't any except email

Reason I chose this business:

Cause I seen these rings online and fell in love it was the rings my husband and I have been looking for.

Service
Thumbnail of user ninab372
1 review
0 helpful votes
October 7th, 2022
Verified purchase

Good response to questions and confidence inspiring. Will order from this company again for sure. I sure do love the ring. Rings are my favorite. Definitely not disappointed.

Tip for consumers:
do not hesitate to order from this company. you will be happy with your purchase.

Service
Value
Shipping
Quality
Thumbnail of user jessicap1353
1 review
0 helpful votes
November 14th, 2021
Verified purchase

I love our rings we received however just after one day I had one small green stone fall out, so now my ring is missing a stone. Then last night one of the small red stones fell out too. I'm glad I caught it while I was doing dishes but I'm concerned I'm eventually going to lose that one as well. I wish the rings were better made especially since these rings were promise rings and hold a very special significant meaning.

Reason I chose this business:

Lajerrio had the style of rings I was looking for and the materials used to produce the rings was better then other similar rings I seen online.

Reason I chose this product:

My girlfriend hinted me the idea for the style of ring she liked and lajerrio met that style we were going for.

Quality
Thumbnail of user mariel390
1 review
4 helpful votes
March 24th, 2021

Packaging was great. Thank you so much, and they're so pretty and dainty. I cant find another place that does exactly what I'm looking for

Service
Value
Shipping
Returns
Quality
Thumbnail of user abbyq10
1 review
0 helpful votes
October 1st, 2023
Verified purchase

I ordered a wedding set for my 26th wedding anniversary. I always use Lajerrio because they never go wrong and as usual they blew it out the world again. Thank you.

Reason I chose this business:

I have been buying from them for the last few years.

Thumbnail of user janettee18
1 review
0 helpful votes
September 27th, 2022
Verified purchase

Fast deliver and nice product for the money. I'm very happy with my selection and plan to visit your site often (would make for some good Christmas Presents.

Reason I chose this business:

Saw the advertisement on social media in which the add was very convincing. Keep up the good work and I'll more than likely order more products.

Reason I chose this product:

It looked good on social media and it fits me - I'm a Diva :)!

Quality
Thumbnail of user rachelj494
1 review
0 helpful votes
September 24th, 2022
Verified purchase

This is the 3rd or 4th ring I've ordered from Lajerrio, they have all been stunning. They are well made, they hold up for a long time and don't tarnish or turn your finger green. I get tons of compliments on the rings. Its so nice to be able to have something that looks like it costs thousands of dollars but yet is incredibly affordable.

Reason I chose this business:

Lajerrio makes quality products and are one of the few to carry size 4. This is why I continue to purchase from Lajerrio.

Reason I chose this product:

Thought it was a stunning ring at a great price. Nice anniversary present for myself!

Quality
Thumbnail of user loriea24
1 review
0 helpful votes
June 7th, 2022
Verified purchase

I love my ring. It looks like an expensive piece and is exactly what I wanted.

Reason I chose this product:

Had always wanted a delicate sapphire ring and it was the right price and look

Quality
Thumbnail of user darinn16
1 review
0 helpful votes
October 8th, 2022
Verified purchase

Very satisfied with the product, took a long time to receive, longer than I expected it.

Reason I chose this business:

My wife found it.

Reason I chose this product:

My wife love it, the craftsmanship is absolutely outstanding.

Service
Quality
Thumbnail of user julih37
1 review
0 helpful votes
September 20th, 2023
Verified purchase

My rose gold, chocolate diamond ring is beautiful! So many compliments on it absolutely love it!

Reason I chose this business:

The variety of rings and especially the rose gold and chocolate diamond ones I couldn't find anywhere else and sizes

Thumbnail of user tracyr412
1 review
0 helpful votes
June 11th, 2021

I will definitely be coming back for any future purchases. This purchase exceeded my expectations. Amazing jewelry!

Service
Value
Shipping
Returns
Quality

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From the business

Company Representative

Thumbnail of user lucyv
Lucy V.
Typically does not respond to reviews

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