LA Fitness

The gym at ******* Atlantic Blvd Ste 800, Jacksonville, FL *******, is embarrassing. The building is old and falling apart. Smells nasty, unclean. Smell of urine near the bathrooms. Mold in showers. ALWAYS something wrong there! Equipment is always broken. The manager is out of touch. Unreasonable. Make staff do unrelated chores. A big turn over on staff. The gym is NOT worth the membership.

I joined a club very close to my home to enjoy the pool and hot tub. I am a senior citizen and not interested in any other amenities. The pool was closed from time to time and I dealt with it; however back in November both the pool and hot tub closed, as they needed new parts. Well, here it is in January and they are still waiting for parts! I tried using another club further from my home, but that didnt work out. They rent two lanes of three for the British Swimming School. So they collect my membership dollars and collect money from the School for renting the pool, so members like me cannot use it as only one lane was open and there was a line of people trying to use that one lane. I gave the other club another try this week. I went there pool was open, but hot tub broken. They are always repairing something or other. Oh, and the front desk didnt know the hot tub was broken! I was refunded one month's fee, but have not been able to use my club by my house since mid November, and the other club not near my home that I have tried, doesnt work either. When I call the other club, and ask simply when is the British Swim School going to be there so I can plan my visit, they tell me they dont know to call the School myself to find out! The only well trained and customer oriented person at this organization is the GM at my club in Pembroke Pines (John), who communicates very well, and of course cannot do anything about the part coming in. I am beyond frustrated! It is cold this winter in Florida and I basically do not have an indoor pool to swim in, although I pay each month! My suggestion if you join find out how many repairs have been done and how quickly the item has been fixed. For two months, all I hear is that are waiting for parts for the pool and hot tub. They have offered to freeze my membership, but I dont want that, I just want to swim again! I would love to hear from someone in Corporate that may give a damn!

Even though I can't swear, I can't find any other justification for the problem I had in the last week other than unwise and ill-run maintenance, not befitted of a reliable club.
After going through a period of pain and discomfort in my right ear, yesterday I finally pulled out the foreign body you see in the picture with a lot of effort and the help of a colleague at Urgent Care. Its appearance coordinates suggest a high probability of a biological organism!
In fulfilling my responsibility, which is both professional and friendly, I felt it necessary to inform you about such an event.

Worst experience ever, if you want to get a personal trainer don't ever do to LA fitness, I was tricked in the beginning while joining, I had asked for 6 months personal trainer, don't know why in document I signed it says 1 year. Now they are saying there is no way to cancel the personal training sessions and I need to pay half of the remaining year amount around 1400 or I should became a complete disabled person to cancel it! Don't know what to do with this issue! Worst fitness center ever!

Very Bad customer service. Charged me over CDN$600 for 1.5 hour personal trainer fees with f... Alyssa after I asked to cancel the service due to past and future surgeries. Stay away from LA Fitness in Cambridge. I hope they will close them the same as Kitchener LA Fitness facility.

O.K. I am writing another review for this facility since few weeks gone by. The facility cleanness is currently improved because I see that one designate person cleaning the Locker room every day since I submit the first comment. The shower rooms drain are currenty open and allow dirty waters to drain. But indoor swimming areas are still have issue with fealty painting and Crack walls. The indoor sauna were finally open since down six weeks and within the 2 days went back down due to Jet spray didn't works. The indoor running machines are still have issue with schedule maintenance.

Poor Management, Cleanness in doubt
I joined the club 2 weeks ago. I have asked for my printed pass at least 5 times. The employees play ignorance.
I had an appointment with a fitness instructor named Amanda. She did not show up. I asked the front desk who had no clue where she was. I still have not heard from her, a week later.
The club offers sanitized wipes. The wipe dispensers advertise only the hiring of a fitness instructor, not the need to use them on the equipment. I went to exercise 8 times since I joined. I saw only three people wiping the equipment after use. This is not a safe and clean place

I joined this gym solely for the pool and the fact that it's open until 10PM. At the Bear location, it is the most unreliable pool I've ever seen. I've had enough experiences where I come only to see it's closed due to no lifeguard for the 3-ft pool that I now call every time before coming. Even once I'm here, now lifeguards take breaks from sitting by the pool reading/on phones and close the pool even if you're in the middle of a swim. I frequently come from 8-10PMish but got kicked out tonight at 9 for a lifeguard break. It's enough that I want to switch gyms, just not nearly consistent enough if rely on the pool for your workout.

LARGO, FLORIDA: The leadership at this club is so unprofessional. They removed the only fan in the Group X room and the AC can't catch up. The Esporta Website states that there need to be a healthy temp of 68-72 with humidity under 50%. It's not happening & the managers are unable to correct the issue.See photos from 5/31 and 6/2 with temps over 76 and humidity over 68%. Just a lawsuit waiting to happen.

I have had many issues throughout the years at the LA Fitness in Laurel MD. The reason I stuck with that gym was because it is the only gym in Laurel with heavy bags for a cheaper price as I don't want to go to an MMA gym or something just to hit the bag and pay more monthly. Now, their bags are always broken and they do nothing about it, renovated gym or not it's annoying. For 3 weeks I wasted my gas just to go and see the bags all broken in the same position. Some of the members and I are very frustrated with this, we told the staff and all they said was we will get to it. 3 weeks later, they still never got to it or even care. I had the last straw and just walked out, this is just one of their many issues. I could write a whole book and sell it called "Why I wouldn't go back in the snakes mouth" just about sums up how bad their gym and staff still is after 7 years. I just quit and wouldn't recommend atleast this LA fitness to anyone.

Restroom was without soap for two days. I emailed corporate and the only thing they did was email my email to the management of the location that didn't have soap. Nothing was done. Broken soap dispensers, broken toilet seats, constantly out of disinfectant wipes and watered-down soap.

Sales rep in Barrie Ontario was not clear on contract, she gets u comfortable & to trust her. In the end La fitness over priced for personal trainer and even advised of a death in family they don't budge.

Thank You, Jeremy! For helping me out with some of the workouts. Patiently teaching me proper form. I will incorporate your teachings in my future routine. Keep up the Good Work

I've been a member since it opened. I'm ready to quit. I only use pool. Broken tile near showers where people walk barefoot. I go in at 9:00 am, facility opens at 8:00 am. The toilet rooms are not cleaned properly. The pool coping has black mold. The inside of lockers have not been cleaned in months. Shower tiles also are moldy. I used to love going there, not anymore. When you first check in, young people don't greet you. They just stare. Unfriendly. Poorly trained in customer service. When I first joined, the club was ideal. Don't waste your money.

I am not a new member and I went here at my lunch time to walk for about 20 minutes quickly and get back. After scanning my member Id the lady told me that I did not have a picture on file and that I needed to show Id. I had no Id on me only my keys in hand. I told her I was in a hurry and I was an old member to verify my information on the computer. My date of birth, address, phone number etc. I went back to my car and returned with my Id and showed it to them and told them that because they gave me a hard time I WAS NOT STAYING. They could have let me in and told me to bring my Id next time. Not frienly, rude, and did not want to help me inspite of them being a new place. I will continue to go to the gym I always go to. I have had no problems there.

Signing up is a hurry up, sign now, with a lot of promises.
Promises are not kept, unavailable or delayed (personal trainers, new equipment, current equipment working...)
Online, print off, mail and wait for confirmation to cancel membership - over a billing period of course.
Too much of a hassle for a gym that doesn't even have hand wipes or garbage cans around the equipment...

LA Fitness has one of the most ridiculous cancellation process of any gym I have ever gone to. I mailed in the form then I was told I would receive a confirmation email. I never got one, then ended up being charged again. Luckily I check my bank account enough. I emailed SEVEN times before I even got a response telling me that my membership had not been cancelled yet but that they had gone through and cancelled it, plus had given me a refund. However, the next month I get another charge. I called their number instead (not the one that's on the website). They told me they had no signs from their side that the membership had been cancelled. Thank god I check my bank account daily. I can't even imagine how much money they steal from people who mail in the form and don't review they bank statements. They proceeded to tell me they "don't do cancellations on weekends" and that I should call back later in the week.

LA Fitness is a racist place. I was racially profiled and the district director Dan, head director Mohammed and membership team member Brent decided that I should walk away and no action needed to be taken, not even a follow up with with witnesses. This is a terrible organization.