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LadyPromDress

How would you rate LadyPromDress?
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Ohio
1 review
0 helpful votes
Follow Ariana C.
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Fits great
March 10, 2023

The dress I got was super cute and fits great. It has a lot of fabric but I'd imagine that's because the dress is handmade which isn't to bad. I only have to get a few alterations but other than that the dress is very beautiful and fits pretty well

Date of experience: March 10, 2023
Pennsylvania
1 review
0 helpful votes
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Never buy here
May 13, 2023

They are full of it the dresses do not look like the pictures and when you take your child to get measurements they try and charge you or them like they did them. Also you can't return because it's gonna cost more then the item to send back. They lie and the cheat you out of your money do not buy from them.

Date of experience: April 13, 2023
Ladypromdress Y. LadyPromDress Rep
over a year old

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Rhode Island
1 review
0 helpful votes
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Black dress
July 28, 2023

I was worried at 1st purchasing since it is my wedding dress. I hoped for the best and let me say that it is gorgeous. It fit perfect with measurements provided.Great quality and I look forward to wearing it on my wedding day!
Thank you

Date of experience: July 28, 2023
Texas
1 review
0 helpful votes
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I ordered a mermaid prom dress from them and it was horrible. I ask to return and at least half the refund. They refused and told me to go to a local tailor to fix it after paying them $200. Do not buy from them! Save your money shop locally. They are not in the states!

Date of experience: April 14, 2022
Ladypromdress Y. LadyPromDress Rep
over a year old

Dear customer

This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?

Best regards
Shirley

California
1 review
0 helpful votes
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We ordered the Halter Sequins Long Mermaid Prom Dresses 2024 in Lilac. The communication with the seller was very good. They gave instructions of how to take measurements to ensure the dress fits properly. The dress looks exactly like the picture. It doesn't look or feel cheaply made. Shipping was very good as well. We received communication of when the dress was being made and when it was shipped to the expected date to be received. EXCELLENT!

Date of experience: May 6, 2024
Ladypromdress Y. LadyPromDress Rep
12 months ago

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Ladypromdress Customer Service

New Mexico
1 review
0 helpful votes
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AMAZING DRESS!
April 15, 2023

The dress arrived exactly as pictured. Beautiful, high quality and fit perfectly!

Customer service emailed serval times to confirm sizes and delivery date. Shipping was fast and arrived on time.

Will definitely be ordering from LadyPromDress again!

Date of experience: April 15, 2023
Ladypromdress Y. LadyPromDress Rep
over a year old

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Arkansas
1 review
0 helpful votes
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Ruined Prom 2023
May 18, 2023

Purchased a prom dress in the color of champagne. The dress was two toned, champagne at the top and gold at the bottom, specific measurements were provided by a seamstress that measured my daughter and the dress came back 3 to 4 breast sizes to large and 2 to 3 sizes larger in the waistline. When speaking via email, I was told that specific fabric for champagne came in the gold color, nothing was ever mentioned about the incorrect dress measurements and not one penny of a refund was provided for the inconvenience. I would never purchase a dress from this site or advise anyone else to.

Date of experience: April 18, 2023
Ladypromdress Y. LadyPromDress Rep
over a year old

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Texas
1 review
0 helpful votes
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Poor customer service
April 6, 2024

If they mess your dress up and you do not get what you paid for, you will have to pay for shipping to return it and then they ask you to lie on the custom form that The value of the dress is only $19.99.

Date of experience: March 27, 2024
Ladypromdress Y. LadyPromDress Rep
over a year old

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

New York
1 review
0 helpful votes
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My shopping experience was nice and quick! My daughter is pleased with her dress and we can't wait for the actual day for her to wear her prom dress and she's definitely going to look amazing in it too 😻😻😻😻😻😻😻

Date of experience: March 10, 2024
Mississippi
1 review
0 helpful votes
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The dress fits perfectly!
April 7, 2024

This was an easy process. The sizes are exact. We not no problem with anything. The dress was exact from the pic shown. Fits like a glove. The material was thick like a dress should be. Satisfied purchase.

Date of experience: April 7, 2024
Washington
1 review
0 helpful votes
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Freaking Gorgeous
February 26, 2023

1. It's gorgeous
2. It fits perfectly
3. The train is gorgeous
4. It arrived WAY before the expected time
5. Even though it's sequence material is soft, fuzzy on the outside, silk on the inside. ZERO ITCH!
6. Did I mention how beautiful it is?

10/10 LOVE IT!

Date of experience: February 26, 2023
Maryland
1 review
0 helpful votes
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GREATTTT!
March 15, 2023

It of course need to be altered but you cannot beat it! And it's partly my fault since i did not pay the custom fee but it arrived at the estimated time and this will be my prom dress i'm extremely happy with this dress i will be ordering again soon!

Date of experience: March 15, 2023
Georgia
1 review
0 helpful votes
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Great great great
May 7, 2024

There was great communication with customer service on confirming key details with my order! I ordered 1 size up just incase I had to alter the dress, however the dress was a perfect fit! Had to get the mesh on front of dress cleaned up a little bit but a little detailing was all that was needed. Love how the confirmation e-mail ask you the date of the event to ensure a timely delivery! 10 out of 10. Definitely recommended.

Date of experience: April 22, 2024
Ladypromdress Y. LadyPromDress Rep
12 months ago

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Ladypromdress Customer Service

Hawaii
1 review
0 helpful votes
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Awesome Customer Service
May 24, 2023

Very professional & personal about ensuring the measurements are correct. The dress was ordered, made & shipped in a timely manner. I paid for express shipping & the seamstress ensured the dress was right & shipped on time.
Thanks so much for your help, my niece loved the dress & it fit like a glove.

Date of experience: May 24, 2023
Louisiana
1 review
0 helpful votes
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Most complicated online shopping experience
July 7, 2023

It took 14 emails back and forth to get my item shipped.

If i go to a seamstress to have a gown custom made, I expect to have to get measured.

If I am buying a dress online, I expect to select a size, pay, receive my item. This company kept asking (pushing to have items rushed), which I did not need, kept asking for me to send my measurements.

14 emails later, they finally sent dress and the top was very small and could barely fit my torso. Mind you, I am a very average and proportionate body size.
Not a pleasant experience.

Date of experience: June 7, 2023
Ladypromdress Y. LadyPromDress Rep
over a year old

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Georgia
1 review
0 helpful votes
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Very Disappointed
May 3, 2023

I have very disappointed with the customer service and product. I ordered a prom dress for my daughter and the email communication was very unprofessional. When ordering my daughters dress, I selected the size and color preferred (confirming this information three different times). I received an email to verify this information, which I confirmed. Then received another email regarding the size and at that point I ended up just providing the custom measurements, paying the additional $16 required. I received the dress, the color was not what I selected, the fabric was not what the website described and I'm quite sure the measurements were not custom. I could not be more disappointed. This is my first and last time ordering a formal gown off of this website or any other website without a personal reference.

Date of experience: April 3, 2023
Ladypromdress Y. LadyPromDress Rep
over a year old

Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you

Florida
1 review
0 helpful votes
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Pink Prom Dress
May 15, 2024

The Dress was absolutely stunning, beautiful pink dress, the dress ended up being to big and we ended up getting it tailored right before the event but overall, everything was great, the lady who did my sisters Dress communicated with us through out the entire process! I would most definitely recommend shopping with them!

Date of experience: May 5, 2024
Ladypromdress Y. LadyPromDress Rep
12 months ago

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Ladypromdress Customer Service

Alabama
1 review
0 helpful votes
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I am very pleased with the quality of my dress and how fast I received it! It was the perfect fit! The lady Shirley communicated with me to make sure it fit properly she was very nice I'm definitely going to order again with them! I'm getting married soon and I am going to feel so beautiful! Thanks again Shirley!

Date of experience: September 8, 2023
Ladypromdress Y. LadyPromDress Rep
over a year old

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Customer Service

Tennessee
1 review
0 helpful votes
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Dress was cute but…
April 1, 2024

This was a nice dress, but it was too big. We entered measurements for a custom fit and
It was not right. It was in need of tailoring and the zipper in the back would not lay flat. We ended up getting a new dress instead. With some alterations, this will be a beautiful dress for someone else.

Date of experience: March 22, 2024
Florida
1 review
0 helpful votes
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Prom dress
May 18, 2024

If y'all need to find a dress quickly that is also affordable LadyPromDress is the site to shop at. I got my dress and instantly fell in love. It's comfortable and looks exactly as advertised. I can't wait to wear this to prom.

Date of experience: May 8, 2024
Ladypromdress Y. LadyPromDress Rep
12 months ago

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Sincerely
Ladypromdress Customer Service

Overview

LadyPromDress has a rating of 4.3 stars from 988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner and many compliments. LadyPromDress ranks 19th among Discount Asian Products sites.

service
319
value
63
shipping
65
returns
37
quality
919
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784 reviews