I had to take my dress to be altered a lot … 4.5 inches off bottom. 2.5 on both sides an 1.5 inches off the shoulders… this isn't what I wanted to have to do is spend more money on all these alterations
I love my dress! The quality is amazing and the fitting is great as long as you get your measurements right? The only problem I had with this purchase is me choosing the wrong mesh color for my skin tone but everything is accurate!
I was a lil nervous about ordering online for a dress for my daughter prom they contact me to get her correct size. When we got her dress she was impress she loves it in so do I it look just like the picture
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Communication was fairly quick and easy and turnaround/delivery time was amazing. We could not have been more thrilled with the outcome of the dresses we ordered. We even added some customization to one of our dresses, and it came out perfectly! I would highly recommend the site.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
I would never recommend or due business with this company again They Ruined my granddaughter Prom taking my money and a week close to delivery They canceled my order No Explanation why sent refund to tell me to re-order dress leaving her without a dress missed Prom
The dress arrived, the slit was on the wrong side. Despite the measurements I provided as per the directions…I followed them to a tee, the dress was huge! Not satisfied at all, will not be purchasing anything from this site again. Very disappointed!
Hi dear,
I'm John, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, Don't worry, we can provide full refund, thank you
Best Wishes
John
I spent days and weeks looking up wedding dresses online and in stores. My gut told me to go with Ladydressprom and I'm glad I did. I received my dress in less than 2 weeks. Communication is great (expect about a 6-12 hour delay in response). I ordered a custom fit however still spent another $130 extra on alterations. Overall I'm excited for my big day in a few weeks.
That was the worst dress I ever saw in my life, I feel like I got rob without a gun, I'm very very unsatisfied the dress looked like a trash bag. I will never buy from them ever and I plan on posting this to my blog page that has 4.5 million followers very poorly made
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
Response time to email was great, very polite. We got the dress fast, but Wow! It is comical. I wish I would have read the reviews before purchasing. The slit was straight up the center, seams down the center. We actually took the dress to the local prom shop to display "Be Cautious when buying online"
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
I order my dress they reached to clarify everything I received my goods and it's perfect. The shipping information is the only thing that I felt was a little off. But that doesn't take away the amazing experience with the rest.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Was a bit skeptical to purchase from this company due to so many negative reviews, but dress looked better than I expected. Communication and shipping was fast, and despite being a last minute purchase dress still came a month before prom.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The quality was well worth the price. Dress arrived before scheduled date. However, the pictures online were different from what we received. I think we were expecting a different material.
I did have to take it in a bit more for a mermaid look. But the experience was great
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
We ordered this dress for my daughters senior prom. We ordered it kind of last minute so we had to select the rush shipping and it came just in time. We didn't need to tailor it a bit but overall it came out beautiful and the customer service was great..
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
This is a very beautiful dress. The quality is very good and the seller does a very good service. This is long to me but the fit is perfect. Color is gorgeous! I would recommend this product! You will definitely get good compliments about it!
Dear customer,
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Lady prom dress came through and saved the my sister didn't have a dress and they came fast with the exact design and perfect size for little sister she looked beautiful
I've never ordered dresses for big events online because it always seemed like a tragedy waiting to happen, but not this one. The dress fit just as it should in a size 2, the color and stitching pattern were just as it was in the photos, and the quality of the fabric and sequins on the dress is amazing.
The customer service was great. I would email them with questions and worries I had and I always got a response within 24 hours. I ordered this dress last minute, so I was worried I would not receive it on time to which they responded by reassuring me that I would, and I definitely did receive it on time. My dress was made and delivered within 12 days of placing my order (I paid for express shipping) but either way considering I bought this dress extremely last minute and still got it a few days before I actually needed it, was amazing. The quality of the dress is great, especially for the price. My dress was a bit loose at certain spots but it was not major. I recommend paying the $10 for the custom sizing (I did not initially but for future orders I definitely will). I would highly recommend this website to friends and family.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
I received so many compliments on it. Dress arrived way earlier than I expected. Contacting the seller was excellent as it relates to service. Sizing was perfect and the details are exactly as in the picture showed.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
It was easy navigating And great! I enjoyed how the seamstress was very engaged and concerned, about making it perfect experience! How she at such short notice" had the dress here in a week in a half and has been due diligent on keeping up with making sure I was absolutely satisfied! I love this company thank you" LadyPromDress.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress came in a timely manner. We did custom sizing and It did fit well with a little extra fabric gathered in the back. The mesh material around the top of the dress was double I guess for extra support and it did not blend well with her skin color so we had to stain it to get it as close as possible to an invisible look. The mesh around the details at the top was also not put together very well because a lot of the mesh covered the intricate bead work. It was still overall a nice dress and looked almost identical to the photo.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service
Answer: The dresses were beautiful, affordable, and had good review so I took a shot at it
Answer: Scam. They claim to make custom dresses but don't wait for your measurements to ship.
Answer: No they did not ask me information to confirm my identity
LadyPromDress has a rating of 4.3 stars from 988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner and many compliments. LadyPromDress ranks 19th among Discount Asian Products sites.
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you