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LadyPromDress has a rating of 3 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LadyPromDress most frequently mention customer service, timely manner and many compliments. LadyPromDress ranks 28th among Discount Asian Products sites.
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Shopping was easy just praying this dress fits me nice
I ordered a pale yellow that ended up being a bright yellow with green tint. I did try to return/exchange/refund. I was told that that was the color I ordered. So now I have a useless dress.
Yall had some beautiful dress and very easy to shop and navigate through your app
I had a terrible experience with my dress I sent in my measurements and yet I still got my dress super huge and the lady tried to tell me that it was custom made if it would have been custom made it would have fit me and then I asked for a refund and the lady told me that I would only be getting 50 percent of what I paid for which was 170 dollars it's ridiculous I would not recommend ordering from this page!
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
About your order: 6048556555.
According to the order number you provided, it is obvious that it does not belong to our website. The order number format of our website is, for example: 20240309904203. If you have any questions, please contact us again, thank you.
The dress that arrived was not at all like the image online. Although the basic design was the same the fabric made a huge difference in my satisfaction. I wanted and believe the dress I ordered for my wedding would be made out of satin fabric. Instead it was made out of a Jersey blend which takes away from the formalness of the occasion. Another disappointment I encountered was sizing. Based on my communications I was encouraged to purchase a larger size in the dress. The fact that I provided my exact measurements and my dress arrived slightly larger than I needed crushed me even more. In the end I bought a different dress from a small boutique. Lesson learned. I'm very sad because all of my other wedding planning has gone well.
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
I was skeptical ordering from this site because I had never heard of ladypromdress. However, I am so happy that I did. The dress came in three weeks. I didn't submit custom measurements because I know my daughter's size and the dress fits perfectly.
1st and foremost I would like to make everyone aware of the pictures they are misleading! What I thought I was getting is a white and blue dress as pictured on the sight. In reality what I got was an all blue dress. I do still like it but the picture is misleading! So be clear on what u order and what color u want it! Good side customer service was great and I received the dress faster then I expected.
Great website easy access and amazing owner very patient
Easy to understand was able to get my dress on time and my custom tailoring was perfect
I was a little skeptical at first because I've never heard about this website before but the dress is so beautiful like actually and costumer service was really good
Very personable, very thorough- great communication throughout the process
Second year ordering with lady prom the gowns are beautiful
Very proud and delivery was good timing. Will recommend to others.
Very good customer service didn't take long for my dress to arrive
My biggest regret was having to return this beautiful dress but it was a good way to be able to inform you of the excellent customer service. Quick response, no hassle only to return in time stated. I hope to be able to work with you in the future.
It was a great experience getting the dress of my dreams.
I like how they emailed me right away about my dress and they told me how long it's going to take to come.
You're a company It's a fraud I purchased a trust that was Damaged Your company knew it was damaged when you sent it. It was very obvious when I received it. How damaged it was. You kept my money and will not refund my money I sent the item back in a timely manner. And you still will not give me my money. You want me to take a store credit? I will never buy anything in their store. You cannot make me buy something by giving me a store credit that is trying to make someone purchase from you again after what you did. Your company is a fraud and I have reported you to the BBB
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
The company was very good to work with. They ensured that we will receive just what we ordered
Answer: The dresses were beautiful, affordable, and had good review so I took a shot at it
Answer: Scam. They claim to make custom dresses but don't wait for your measurements to ship.
Answer: No they did not ask me information to confirm my identity
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Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you