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Knetbooks

Overview

Knetbooks has a rating of 4.3 stars from 1,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

service
191
value
34
shipping
33
returns
27
quality
1,183
This company responds to reviews on average within 17 days

Instant Feedback

6,425 reviews
How would you rate Knetbooks?
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Pennsylvania
1 review
0 helpful votes
Follow Marta G.
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I ordered a textbook from Knetbooks. My first order was cancelled and I was informed that there was a problem with my payment and my credit card could not be charged. I only later discovered that I was, in fact, charged in full for the order and I am still waiting on my money to be returned. Meanwhile, I was encouraged to order the item again. I placed the second order. Paid for expedited shipping (7-10 days). After several follow-up emails, I learned that my order was cancelled again, this time due to unavailability of the item and I was told I was refunded in full. I was not. As of right now, I received $10 in-store credit (which I suppose is a return of the expedited shipping fee and it is not what I wanted; I am unlikely to use it since I will not be ordering anything else from the store.), and my order shows still in pending status. No idea if, when, and how much will I ever receive back from the online store. A total failure.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2022
Massachusetts
1 review
0 helpful votes
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Hidden gem for freshman
July 11, 2021
Updated review

I had no idea there was such a thing as "renting" a textbook. Thank goodness it showed up when I was searching for the textbook I needed. I am now "renting" the book for $10 instead of purchasing a $40 textbook I will never open again after this class.
Book arrived sealed & looks brand new.
I had the option to choose how long I would like to rent it for & may extend that date if need be.

Date of experience: July 11, 2021

So far so good!
July 1, 2021
Previous review

So far so good! Quick & painless :)

Date of experience: July 1, 2021
New Jersey
1 review
0 helpful votes
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Arrived in poor condition
January 29, 2023

The book that I rented came in poor condition as it was ripped up around the binding and bent at the top half. I believe that the packaging could be improved so the shipping and handling process won't obscure the quality of the book (the book definitely appeared to be new aside from these external damages). The overall website was easy to navigate (pretty user-friendly), and the payment process was relatively efficient.

Date of experience: January 29, 2023
Erin C. Knetbooks Rep
over a year old

Hi Katie, we apologize your received an item that was damaged during transit. We have notated your account so you will not be held responsible for the damages. If you need any further assistance, please visit our help desk at https://www.knetbooks.com/help-desk. Thank you for choosing Knetbooks!

Wisconsin
1 review
0 helpful votes
Follow Rachael F.
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I rented a college book from Knetbooks in September. In October I received an email that the textbook was due soon even though the semester wasn't done yet. I texted 2 numbers that were sent to me via text... nothing was answered. I called at least 2 phone numbers that were given... nothing. I emailed and received a default email back. They charged me for the entire book (160$) and just this week got an email that says, in essence, you're stuck with the book. I will NEVER use Knetbooks again!

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2023
Michigan
1 review
0 helpful votes
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N/a
October 3, 2023

Simply did not want to spend a fortune buying a new AC LS study guide, but needed to find a book that I could use to study for the test at the end the four hour course. This is my first time taking ACLS.
Plan on returning as soon as I finish the class/test! So great that you can just rent the book for a much cheaper rate!

Date of experience: October 3, 2023
Arkansas
1 review
3 helpful votes
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Yes, I do. I have been charged over 500 because my books where late. I have never dealt with a company that does this. Most of the time they charge you a late fee which is the price of a 30 day rental. Yes, I should of extended my rental, but to charge that much is ridiculous. They completely drained my bank account and to top it all off they books are setting in their warehouse.

Date of experience: January 8, 2016
Ohio
1 review
0 helpful votes
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Quick and accurate delivery
April 19, 2021

I have an online class and am provided with an e-copy of the book but I like having a hard copy to review, since it is not a book that I need in future classes renting is much less costly and efficient

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Eh it'll work
May 15, 2023

The book is a rental but it's heavily marked with notes from the previous owner. Shipping from the site was super fast and the book binding and pages are in good condition. I'll have to provide my own packaging to ship back.

Date of experience: May 15, 2023
Erin C. Knetbooks Rep
over a year old

Hi Bobbie! We have notated your account of the heavy markings in the book. We do provide a prepaid UPS return shipping label for all rentals. Please visit our help desk to find more information on rental returns. Thank you for choosing Knetbooks!

California
1 review
0 helpful votes
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Quality book
September 20, 2024

Great quality book and there were no markings or stains. I can use this again!

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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Be careful
June 21, 2022

I ordered a used book thinking that, "hey, it's just used it might just have some writing in it and a chip or two." The book was literally falling apart. There was a huge tear in the spine of the book that caused a lot of the middle sections to nearly slide out. It's pretty much almost ruined, and I'll be incredibly upset if they expect me to pay to replace this book if what little of its life expires while with me.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2022
California
1 review
0 helpful votes
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Great site to save money!
January 10, 2023

The book I'm renting costs around $60 to $80 or even more when purchased new. This site allowed me to rent it for a few weeks for only $13! I received it in about a week, and I'm so glad I didn't have to buy it new.

Date of experience: January 10, 2023
Texas
1 review
0 helpful votes
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Always reliable and a great value
September 13, 2024

The service is quick and easy to use and always a great value for renting textbooks.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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Shipping scam
February 27, 2023

I bought two books and it only costed me like 60 bucks. Well I am now three weeks into college and my package tracking only says that shipping labels have been created but no item has been given. So for the past three weeks my books haven't even been sent out, now leaving me struggling with my college assignments because I don't have my textbooks. I was given an estimate that my books would be here at the latest on the 21st and they still haven't even been shipped. I was emailed a delivery confirmation on the 17th. I emailed the company with no reply still. I wouldn't recommend for students who receive their syllabus and need their textbooks quickly or even at all for that matter.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2023
Missouri
1 review
0 helpful votes
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Books
September 17, 2024

It's very good and very simple, I love how the website is set up.

Date of experience: September 7, 2024
New Jersey
1 review
0 helpful votes
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Great for renting and buying
August 21, 2024

I rented and bought my law textbooks from here and all of them came in quick, just in time for class.

Date of experience: August 11, 2024
Maryland
1 review
0 helpful votes
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Good experience
September 18, 2024

Shipped quickly. Book in good condition and for a good price. Highly recommend

Date of experience: September 8, 2024
Maryland
1 review
1 helpful vote
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I just got scammed
April 1, 2020

I rented books from Knetbooks before with no problem. But now with my recent order, I returned a book in February and now April 1,20 they claiming that the book was damage! No way.
I am very suspicious and disappointed with their customer service.

Date of experience: April 1, 2020
New Hampshire
1 review
0 helpful votes
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Book in great shape
September 19, 2024

Was very happy it came on time, and was well
Packaged.

Date of experience: September 9, 2024
Connecticut
2 reviews
1 helpful vote
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I ordered Portales Spanish Book with access codes for $118.00 from Knetbooks because it had a better discount than any company. However, it did not come with the access code. When I called the company, They said it was not guaranteed. They should have said that on the website before I ordered it. No, help or reimbursement or nothing. Now I have to pay the full price at the college bookstore which doesn't include the lost money from Knetbooks.
Order id *******

Date of experience: July 6, 2017
Kate C. Knetbooks Rep
over a year old

Hello Mike,

I’m sorry your recent delivery did not include all the supplemental items you expected to receive. Due to the nature of many supplements, these items are typically only valid for a one time use and therefore not included with any rental or used purchase. Unfortunately, copyright issues prevent us from removing supplemental information from the product title listing. In an effort to set proper expectations, we do post several disclaimers on the website, including below the item’s photo on the item description page. Regardless, we understand there was some confusion and we’d like to assist in resolving this situation as quickly as possible. We’ve sent you an email outlining possible resolutions to the address we have on file. We hope you’ll find this email addresses the issue in full.

Our most sincere apologies,
Kate

Nebraska
1 review
0 helpful votes
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Satisfied
May 23, 2021

It was good overall. My only frustration was that my debit card was denied as it has an expiration date for 11/21. I had to use someone else's card to place my order and then pay them back. A little inconvenient.

Date of experience: May 23, 2021