• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.56 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 3rd among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
8
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What reviewers want you to know

Positive highlights

Critical highlights

  • - in short, poor customer service and employees who really seem to not like working there.
How would you rate Kmart?
Top Positive Review

“A compliment about a staff member at Rhodes shop.”

fish y.
1/8/23

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Top Critical Review

“Urgent: Order not delivered / I need help now!”

Annelise P.
9/5/23

I urgently need to speak to an operator. I have called your customer service line 5 times and the only option I am give is a text box but when I try text it comes up with an error every time. I have attempted emailing and have not heard back. My Kmart order has been "delivered" - with 4 parcels all apparently signed off by me and delivered at my address. The big problem is I have not signed these and they are not at my address. I need help now! Tracking id: CPBM6IZ0717300 CPBM6IZ0726224 CPBX20C4026950 CPBM6IZ0714695

Reviews (517)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
Thumbnail of user fishy2
1 review
0 helpful votes
January 8th, 2023
Verified purchase

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Thumbnail of user hoodede
72 reviews
27 helpful votes
March 4th, 2021

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

Service
Value
Returns
Quality
Thumbnail of user jeaninea15
4 reviews
8 helpful votes
May 9th, 2019

My experience with Kmart has been very good so far. No issues. All I've ordered arrived on time and exactly how I saw in their website. I also liked how easy it is to track your purchase.

Thumbnail of user axelm55
1 review
0 helpful votes
November 30th, 2020

Great customer service and orders arrive fast and the website is easy to navigate and find what you are looking for by narrowing results by category, price range, brand, etc.

Thumbnail of user lindaa393
6 reviews
12 helpful votes
May 28th, 2019

I was so impressed with the service I got that I felt compelled to write a review. I really liked this SITE, Highly recommend this KMART! They deliver the products on time and exactly what i want. My experience was good with them.

Thumbnail of user fatimas24
2 reviews
2 helpful votes
March 27th, 2019

Love the k-mart store in Waterford. Great employees and the store is well stocked and super go there and see for yourself. They have so much good stuff

Thumbnail of user pietag
2 reviews
3 helpful votes
March 16th, 2017

I could stay here for hours! So cheap. Great variety! Lovit!
I absolutely recommend this store to all. However the new set up in Hastings NZ, is just not the go. Why have checkouts in the middle of a shop?

Thumbnail of user catherined137
1 review
2 helpful votes
November 21st, 2018

Returned an item at the WB K-mart. Huge problem. I called their 1-800 number & the problem was fixed within 24 hours. They could not have been nicer.

Thumbnail of user aleishad1
2 reviews
2 helpful votes
August 20th, 2015

Love kmart instore and online.

Thumbnail of user lisag64
7 reviews
10 helpful votes
May 16th, 2015

Morningstar market, is a good place too go. They have all kinds of stuff cheap. Open on saturdays and sundays. From 5:00am to 4:00 pm. A FRIENDLY PLACES TO GO!

Thumbnail of user karinag2
2 reviews
4 helpful votes
October 1st, 2015

Love you guys

Thumbnail of user brookeb11
3 reviews
6 helpful votes
July 14th, 2015

Kmart is best as i bought many thing from Kmart. Products they provides are very good.

Thumbnail of user simonec14
3 reviews
8 helpful votes
December 4th, 2015

I've been ordering from Kmart for years. I always get the correct items, and they arrive quicker than expected. The only downside to ordering from Kmart is that they use UPS as their shipping company, at least for most items. I've had trouble with UPS over the years, but overall I've had a good experience with Kmart.

Thumbnail of user matthewk26
3 reviews
4 helpful votes
April 1st, 2015

Bought Bone Kruncher for my 4 yr old son. We Love Him, he goes for over an hr after charging & we have trained him. Totally lived up to my expectation's! We are currently awaiting the Limited Edition Metallic Gold to arrive. I wil definetly be purchasing all of them. The only dissapointment is Kruncher was missing his bone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dustinc18
5 reviews
4 helpful votes
October 17th, 2015
Thumbnail of user adamd41
2 reviews
18 helpful votes
March 9th, 2016

Love their customer service will visit again.

Thumbnail of user kennethb40
3 reviews
2 helpful votes
March 9th, 2015

Good quality, great prices, great choice.

Thumbnail of user williamh203
5 reviews
7 helpful votes
December 15th, 2016

Found everything I needed. Not nearly as crowed as the other Dept stores. Very friendly employees

Thumbnail of user donnas77
37 reviews
69 helpful votes
September 4th, 2015

Its a shame they are closing so many. They have good products and great prices.

Thumbnail of user johnm608
11 reviews
10 helpful votes
November 14th, 2015

Ubiquitous merchandising

Thumbnail of user josephh49
2 reviews
8 helpful votes
June 19th, 2015

Best place you can buy almost everything from this single store site i have purchased several things from kmart and had never problem

Thumbnail of user williamb278
3 reviews
3 helpful votes
April 22nd, 2017

I feel very good, the overall service makes me very satisfied, this is one of my few satisfied with the shopping, there is a wedding site is to buy wedding(http://www.evwedding.com/)

Thumbnail of user elizabeths152
5 reviews
29 helpful votes
July 24th, 2016

I got some Leggs pantyhose for 3.26 as the Kmart here is closing. Great deal will be missed

Thumbnail of user richardb141
7 reviews
3 helpful votes
May 7th, 2015

The best

Thumbnail of user deew43
9 reviews
6 helpful votes
December 5th, 2016

Our Store is closing it doors, I am Sad to see it go. How ever it was in the wrong location--if it had changed locations, I would be in it all the time. Customer service on line and in the store is always good. Better prices with them then Walmart most of the time. I really have enjoyed shopping at Kmart.

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