Kenneth B.

Good quality, great prices, great choice.

Have bought Apple mac Pro and Ipod on line. Both times excellent service.

Booked accommodation in Wellington NZ in December 2014 for colleague and myself. After visit I requested a GST invoice for taxation purposes. Told to go to my account on their web site and I could run a copy off from there. When I went there I noticed that the invoice was not compliant with GST legal requirements. Went back to HotelClub, pointed the above out and requested that a GST invoice be either posted or emailed to me. Nothing. Follow up gets no response.
Got a Client Satisfaction survey by email. The email says "We're looking for your two cents. We're always looking to improve our products and services, and the best ideas come from customers like you. Please take a brief survey about your recent travel booked through HotelClub."
In March 2015 I filled it in pointing out that I was still waiting on a GST compliant invoice for our rooms and that their lack of support was unacceptable.
The reply back was astounding. I quote "Please note that GST in New Zealand is not applicable as we only pay GST in Australia. If we can be of any further assistance, please do not hesitate to contact us".
Replied asking what country they were in and pointed out that GST has been in place in NZ for over a quarter of a century. Requested further assistance in the form of someone ringing me to sort the issue out. Again no response. They just rudely ignore requests and treat clients with absolute disdain. DO NOT HAVE ANYTHING TO DO WITH HOTELCLUB.