• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.6 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 4th among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
8
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What reviewers want you to know

Positive highlights

Critical highlights

  • - in short, poor customer service and employees who really seem to not like working there.
How would you rate Kmart?
Top Positive Review

“A compliment about a staff member at Rhodes shop.”

fish y.
1/8/23

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Top Critical Review

“Poor Service”

GREG L.
4/9/22

Twice now I have emailed Kmart on not having and trolleys in there Stafford Brisbane store at opening time they tell me the Trolley people dont start until 2 hours after opening time that is just not good enough Having a disability i need a trolley i spoke to other customers who were also looking for them too I man had 2 small kids and was saying he needed a trolley so he could also hold onto 1 of his children I cant understand how a staff member cant make sure there are some trolleys there on opening

Reviews (517)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
Thumbnail of user annelisep5
1 review
0 helpful votes
September 5th, 2023

I urgently need to speak to an operator. I have called your customer service line 5 times and the only option I am give is a text box but when I try text it comes up with an error every time. I have attempted emailing and have not heard back.
My Kmart order has been "delivered" - with 4 parcels all apparently signed off by me and delivered at my address. The big problem is I have not signed these and they are not at my address. I need help now!
Tracking id:
CPBM6IZ*******

CPBM6IZ*******

CPBX20C*******

CPBM6IZ*******

Thumbnail of user jassicac2
1 review
0 helpful votes
September 23rd, 2022

The staffs are very rude there. I went shopping for a specific product yesterday and asked the staff where it is. It was simply a question "Are you a staff member of Kmart?" and they didn't even bother to answer vocally and just pointed at the logo on their shirt. I'm offended, as if they are saying Are you blind? Can't you see the logo on my shirt or something? As well as the second staff, not friendly at all. No smiling, just frowning. When I politely asked them if they sell any bags here, they just replied "No" rudely and walked away. Do you call this service? I'd give it a zero

Tip for consumers:
They have very poor service at Riccarton Kmart, Christchurch, New Zealand, would not recommend.

Products used:
shoes

Service
Value
Shipping
Returns
Thumbnail of user gregl785
1 review
0 helpful votes
April 9th, 2022

Twice now I have emailed Kmart on not having and trolleys in there Stafford Brisbane store at opening time they tell me the Trolley people dont start until 2 hours after opening time that is just not good enough Having a disability i need a trolley i spoke to other customers who were also looking for them too I man had 2 small kids and was saying he needed a trolley so he could also hold onto 1 of his children I cant understand how a staff member cant make sure there are some trolleys there on opening

Products used:
None as i was not able to carry it

Service
Value
Thumbnail of user fishy2
1 review
0 helpful votes
January 8th, 2023
Verified purchase

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Thumbnail of user amandac1129
1 review
0 helpful votes
February 10th, 2021

Besides the prices being ridiculous compared to other store prices of exact merch... For Christmas we received and bought gift cards which come to find out you can not use to purchase game console cards or other cards to that effect. Which is just absolutely ridiculous. They will except returns with no receipt. Do exchange with what could be stolen items in the first place. Everywhere excepts credit cards where payments can be disputed. Why on earth can I not pay 20 in cash on a gift card and not be able to purchase and xbox game pass? I don't understand please explain

Service
Thumbnail of user hoodede
72 reviews
27 helpful votes
March 4th, 2021

Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)

Service
Value
Returns
Quality
Thumbnail of user jeaninea15
4 reviews
8 helpful votes
May 9th, 2019

My experience with Kmart has been very good so far. No issues. All I've ordered arrived on time and exactly how I saw in their website. I also liked how easy it is to track your purchase.

Thumbnail of user janer61
3 reviews
5 helpful votes
May 8th, 2016

A lot of Chinese products.

Thumbnail of user axelm55
1 review
0 helpful votes
November 30th, 2020

Great customer service and orders arrive fast and the website is easy to navigate and find what you are looking for by narrowing results by category, price range, brand, etc.

Thumbnail of user destinic
1 review
18 helpful votes
August 10th, 2019

I tried to order a diaper bag and after calling the verification number my order was cancelled because I could not verify what county I live in in a different state when I was 8 years old completely ridiculous. If I verify my card that's all that should matter. I was also on hold for 20 mins just to be told there was nothing I could do other then reorder it. Never using Kmart again.

Thumbnail of user lindaa393
6 reviews
12 helpful votes
May 28th, 2019

I was so impressed with the service I got that I felt compelled to write a review. I really liked this SITE, Highly recommend this KMART! They deliver the products on time and exactly what i want. My experience was good with them.

Thumbnail of user edwards95
1 review
12 helpful votes
August 8th, 2016

I like using this site.

Thumbnail of user anonymousa1152
1 review
5 helpful votes
July 8th, 2020

My friend and I were testing out skateboards that we were about to buy. Lady that works here yelled at us so we didn't buy them. Not coming here for my things. My friend also had bought one from here, she will now be returning it as soon as possible. I loved Kmart but now this upset me and put me in a very bad mood. Bad service today.

Thumbnail of user fatimas24
2 reviews
2 helpful votes
March 27th, 2019

Love the k-mart store in Waterford. Great employees and the store is well stocked and super go there and see for yourself. They have so much good stuff

Thumbnail of user sharonj1135
1 review
0 helpful votes
May 29th, 2022

I ordered two shirts from Kmart. I needed to return them. I received my money back for one and not the other. I sent them several emails and have not heard anything back! I will never order from them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user pietag
2 reviews
3 helpful votes
March 16th, 2017

I could stay here for hours! So cheap. Great variety! Lovit!
I absolutely recommend this store to all. However the new set up in Hastings NZ, is just not the go. Why have checkouts in the middle of a shop?

Thumbnail of user ashleighb30
1 review
14 helpful votes
February 19th, 2020

I purchased a vacuum cleaner from the soutland store on 19. 2. 2020 and when I opened the box i found that the item was heavily soiled, dirt all on the outside on the internel filters (there was also evidence someone had vacuumed liquid on the filter) and all in the barrell. I came back to the store to return the item on 20. 2. 2020 at 12:37pm and was met with a very abrupt and rude manager. Because i had to catch a cab from home to southland and back again twice which is costly and i am disabled and on a walker so the 2 trips to the store is painful requiring me to take pain meds just to get there so as a result i asked if i can be reimbursed for my time, inconvenience, pain and trouble by having a $4.50 cleaning cloth for free or discounted and the manager cut me off ubruptly with a no and walked away. Im very disappointed and annoyed that kmart would receive the used vacuum back without checking it properly then sealing the box back up with tape, put it on the shelf and try and sell it again, and then to be faced with poor customer service when I return the item.

Thumbnail of user haydeeg2
1 review
12 helpful votes
December 9th, 2019

I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
Can't reach anyone to help. So as this point DNT want exchange just want my money back. I recommend people do their Christmas shopping somewhere else

Thumbnail of user catherined137
1 review
2 helpful votes
November 21st, 2018

Returned an item at the WB K-mart. Huge problem. I called their 1-800 number & the problem was fixed within 24 hours. They could not have been nicer.

Thumbnail of user isabellah2
4 reviews
1 helpful vote
April 22nd, 2015

Kmarts online shop is wonderful but it could have a lot more of their actual stock on the website, usually i have to go instore to get what i need.

Thumbnail of user aleishad1
2 reviews
2 helpful votes
August 20th, 2015

Love kmart instore and online.

Thumbnail of user jacquelinev5
5 reviews
2 helpful votes
April 21st, 2016

The best place to find affordable clothes and things for my kids.

Thumbnail of user karinag2
2 reviews
4 helpful votes
October 1st, 2015

Love you guys

Thumbnail of user andream133
4 reviews
11 helpful votes
April 12th, 2019

Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.

Thumbnail of user wallaceb83
2 reviews
1 helpful vote
August 13th, 2022

I tried to order an air purifier but after I order it my order was cancelled due to no stock. Unhappy.

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