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How would you rate Kmart?
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VI
19 reviews
17 helpful votes
Follow Onika T.
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I have had good experiences in the Kmart where I live. The people are friendly & helpful with locating items. If there were 1 thing I would change, it would be the people loitering outside of the store. I do not like that.

The other thing that bothers me is that we seem to get antiquated items, that when I go on the official brand web site, the product does not even show up at all on the site or even in the section for parts.

Sometimes I wish there were more variety, but I'm not complaining. Overall, it's good.

Date of experience: March 10, 2015
West Virginia
4 reviews
0 helpful votes
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We still have one Kmart in our town that hasn't folded. Their prices are a little higher than Walmart and they don't seem to have the variety of choices... but they are SO MUCH more convenient. Walmart is great... I go there too... but it's such an event. We have several Walmart stores within 20-25 miles but they are always packed and it's always a project to get in and out.

Our Kmart still does a great business because of the above reason, I think.

I needed a hose. Home Depot, Lowe's, Walmart... too much time spent finding a parking spot, navigating the store, getting through checkout, finding my car. Kmart. In. Out. Done.

Date of experience: October 10, 2017
2 reviews
11 helpful votes
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Stay away
September 14, 2015

I used this store for the couple of time it was bad experience dont know how to express my feelings about this store but i just wanna say "stay away guys these are cheap in rate but in quality as well"

Date of experience: September 14, 2015
North Carolina
22 reviews
17 helpful votes
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Their sales are scams they raise the prices by over double the normal price and then mark them down as sale items so you actually pay full price for wat you think is a sale price also their return policy is horrible I got some stuff for my daughter that was too small I wanted to exchange it instead I could only get my money back they give you the lowest price based on the last six weeks the item was on sale so I only got $4 for a pair of boots they currently had on sale for $10 why not just let me exchange the boots for another size? I lost $6 on that transaction :(. I don't shop at kmart and never will unless it is free and maybe not even then!

Date of experience: February 16, 2015
Massachusetts
6 reviews
5 helpful votes
Follow Adele R.
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When I am looking for everyday wear, I head out to Kmart. They always have clothes in my size. Even if I have gained or lost weight. And it is stylish and up to date clothing. Winter will soon be here and I have already started to look on line for what they are offering. At a price I can afford.

Date of experience: September 25, 2017
Florida
9 reviews
15 helpful votes
Follow E M.
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No Good
January 9, 2016

First I would suggest never purchasing anything online from Kmart and sadly I'd have to include Sears. Since the merger Kmart has been dragging Sears down. And I love Sears. Kmart used to be a decent company until they had to start competing with Walmart and thus Kmart started merchandising inferior products and their stores are not kept up well. The average Kmart employee will tell you they don't like their job.

Date of experience: January 9, 2016
Michigan
1 review
0 helpful votes
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Great
November 30, 2020

Great customer service and orders arrive fast and the website is easy to navigate and find what you are looking for by narrowing results by category, price range, brand, etc.

Date of experience: November 29, 2020
Illinois
4 reviews
18 helpful votes
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Sorry to see you GO
December 26, 2017

I cant believe you are leaving us. Slowly but shurely. You kept the other guy in line with prices because of competition. Now their prices have slowly risen as you fall. You just dont carry the things you had before so its hard to make you my only stop.

Date of experience: December 25, 2017
Colorado
2 reviews
12 helpful votes
Follow Suzanne C.
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I ordered 5 fairy solar lights because my local Kmart was out (I did buy the last one). Kmart sent me 3 gnome solar lights, by intent, as they hoped I would accept the substitute. Excuse me! They did not communicate with me; they just did it. AND it turns out they did that because they shipped my order from local stores, who, of course, did not have any fairy solar lights! Really? How stupid and unprofessional is that? Yes, I will get a refund, but WHY? So disappointed and appalled. They may have lost of all of my business.

Date of experience: July 17, 2014
California
4 reviews
1 helpful vote
Follow Ruth D.
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If your looking for a baby doll that looks like a real baby with pretty features-Kmart is your store. Your recipient will be a happy girl! And that's what it's all about. The smile on her little face.

Date of experience: July 6, 2015
GB
6 reviews
0 helpful votes
Follow Philip K.
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While i might not always be in the market for their products, with e-mail offers it helps me think of my 3 childrens future needs and occasionally mine. So while not a prolific shopper, i thank you for the opportunity, especially here in the UK.

Date of experience: January 22, 2015
Indiana
5 reviews
18 helpful votes
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Getting dated.
December 3, 2017

Getting dated. Kmart used to be a go to store for our family. Over the last few years their stores have been looking very dated and not keeping up with their competition. Always feel that the stores are about ready to close down and go out of business.

Date of experience: December 1, 2017
Idaho
1 review
2 helpful votes
Follow Polly E.
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You can usually shop with some elbow room with low prices. Baby, clothes, jewelry, cool finds. I only buy from Kmart in store. I wish returns were easier and people smiled more. Don't shop here unduly often but I do like what I find there. Make sure the register doesn't overcharge your reciept, and check it if not before, right after. We have been overcharged.

Date of experience: December 20, 2016
Oregon
6 reviews
7 helpful votes
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Love it. Kmart!
March 1, 2016

I love to shop at Kmart. Great savings. When I get enough points for buying stuff, I use them along with the other discounts. Wow, what a deal. That makes me happy. Thank you for caring about customers. Corne! Is Calhoun

Date of experience: March 1, 2016
California
41 reviews
127 helpful votes
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Getting better...
August 11, 2015

Generally, not my first choice. That being said, I've revisited our local store since they've reorganized as a company and am happy to say that you can see the improvements.
The store (in Santa Rosa, CA) is much cleaner/organized than before. The pricing and product selection compares very favorably to other "big box" discount stores in our area.
Candidly, I just have to get past my mental block because of their history... Kmart just doesn't "pop" into my thoughts when I need a store like this. Time will tell

Date of experience: August 10, 2015
Arizona
4 reviews
5 helpful votes
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Kmart is much better about giving consumers the sales price. Because of many negative experiences with them ringing up the regular prices instead of the sales, I watch them like a hawk. In the last couple of years I have avoid them because they hiked up their prices. They are trying to use brand names and celebrities but still have cheap quality but not discounts.

Date of experience: March 17, 2017
Missouri
9 reviews
1 helpful vote
Follow Gayle C.
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I love Kmart, its better than Walmart or Target, it is still within that same kind of store, but you just don't feel like you are so.

I go there every so often just to not shop at the others, I need to make it much more frequently, and if they had more grocery I sure would.

Date of experience: July 17, 2016
New Zealand
2 reviews
3 helpful votes
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My happy place
March 16, 2017

I could stay here for hours! So cheap. Great variety! Lovit!
I absolutely recommend this store to all. However the new set up in Hastings NZ, is just not the go. Why have checkouts in the middle of a shop?

Date of experience: March 16, 2017
Kentucky
4 reviews
11 helpful votes
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Horrible experience
April 12, 2019

Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.

Date of experience: April 12, 2019
Michigan
3 reviews
3 helpful votes
Follow Rick N.
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I have chosen some time ago not to shop at Kmart for any reason because they have become too political and yields to any left wing group that complains or threatens them with a boycott. They first stopped selling ammunition in opposition to the second amendment. Now they have decided to discriminate regarding Trump products. It is not relevant as to whether or not I support Trump and his family. What is relevant is that businesses should not yield to a vocal radical group of activists who are upset at the loss of an election. I will never cast my shadow at KMart again.

Rick Nelson
Madmarlinlodge.com

Date of experience: February 14, 2017

Overview

Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
23
value
21
shipping
17
returns
18
quality
18
+8