Kmart

Ordering here is always a big pleasure! Can find everything necessary for my family here in one store. Will use it again and again!

I ordered a playstation 4 and Xbox one in June 2013. On launch day last Friday Kmart indicated that my playstation was shipped and would arrive by January 3,2014. I called to complain and customer service is a joke. The guy kept getting off saying he would get a supervisor--at least 6 times in this 1 hour call- only to be told supervisors were too busy. I called "shop your way rewards" that sent me the e-mail about the pre-order and they could care less. They told me to call Sears. Sears couldn't"t give a damn and they cancelled my preorder which I discovered while on the phone with them. On Saturday morning, they then cancelled my xbox, which was supposed to launch Nov. 2013. I have a sick child for over a year and they ruined his birthday and Christmas and this cold harder company doesn"t care. When I spoke to Sears they said I can pre-order again but I will go to the bottom of the list because they cancelled my order. This morning they told me I could get 15% off if I put in a new preorder which will arrive sometime next year. This is only offered this because I cancelled all my credit cards. The kmart stores had system which people got without preorders, but Kmart decided not to hold up their end of our contract so they could attract people to their store for launch days, Thansgiving and Black Friday! If you don't want to ruin your child"s holiday stay away from Kmart/Sears. Shop at GameStop, Best Buy, Walmart, Toys r us, or Amazon --they are reputable companies that have never failed to send my merchandis. Boycott Kmart, Sears, and Landsend you"ll be glad you did!

I hate Kmart. Truly hate their rude sales people. I hate thier high prices. What I hate the most is about 3 weeks ago I got an email for exclusive members only. It said if I spent X amount of dollars at Kmart I would get $25 in SYW rewards points. I didn't get them right away so I called their customer service number the sales clerk gave me. I was told I would get them on 12/4. So after waiting 3 weeks I went into Kmart and took $75 worth of stuff up to the counter. They told me I had $0 in points. The sign at the register said no SYW points would be given because the store was closing. The sign wasn't there 3 weeks earlier.of course no one could tell me that 3 weeks earlier that I wouldn't get my points because the store was closing. I waited 3 weeks for nothing. So because I didn't get the $25 in points I had to put a toy back that my granddaughter should be getting for Christmas.

This is just plain wrong. They shouldn't with hold points from customers. It's not our fault they are going out of business. They are going out of business because they suck!