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Canada
1 review
5 helpful votes
Follow Amina B.
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The seller stole my money. I paid for air jordan 6 retro and it cost me 250 $ and the seller never answered me and never send me the shoes. I went on his kixiky account and it was deactivated. I try to make a complaint to paypal but they never refund me. Im soo pissed. Please please dont buy from this site its fake.

Date of experience: May 4, 2020
Tennessee
1 review
1 helpful vote
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False advertisement
April 4, 2017

I ordered a pair of shoe and received one estimated time arrival date just before paying but there was not an estimated date on the confirmation time arrival once the site got my money. I then contacted the site via email bc there is no way to speak with anyone (red flag) and they told me a few days after the 20th. I then asked why the site had a date of April 11th-15th the seller stated he did not know why the site said that. I then asked for a refund bc I was buying the shoes for a birthday gift on the 15th of April and "a few days after the 20th would be to late and due to the misleading info. Needless to say I was told they do not offer refunds. I will never use this site again.

Date of experience: April 4, 2017
Hong Kong
1 review
4 helpful votes
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Deactivating my account
February 11, 2017

My account number is wchna757, My account has been disabled because they said that I am selling fake product. It is impossible since all of my product come from HKNIKE. Although I provide every evidence to prove that my products are real. They just ignore it. I ask them how they judge my product are fake, they have no explanation about it. I have 12 transaction in their website and NONE of them said that my sneakers are fake and even half of them are willing to give me positive feedback The staff handle my problem is call Greg

Date of experience: February 11, 2017
Costa Rica
1 review
7 helpful votes
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There stole my money
April 23, 2020

I bought some Adidas Yeezy men´s sneakears and they never sent them to me. I sent a lot of messages to the seller and he never answered me. He stole my money and themThe seller desactived his account.
This company KIXIFY has not endorsesement for buyer.
If you do not want to lose your money do not buy on this page. "Cheap is Expensive"

Date of experience: April 23, 2020
Florida
2 reviews
3 helpful votes
Follow fernando l.
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Minutes after we heard the news on the tv that Kobe Bryant had an accident and die, I went on line to Kixify Marketplace and purchased a pair of Nike Kobe 5 Protro Chaos sneakers for $249.99 plus Shipping (paid with Paypal). There was 4 pairs left of size 11 and I purchased one. Few minutes later I received a confirmation number along with a Thank you for your order. This was not the end... 2 hrs later they cancelled the order and refund me the money that would take 3 days to go back in my Paypal account. This people are LOW SCAMMERS that cancelled me in order to make a few extra bucks due to the hike of the price.
This pair of sneakers size 11 was now $1,200. They choose to cancel me in order to make a few extra dollars.
I call this Scamming the system and not give a crap about their customers.
BE CAREFUL IT COULD HAPPEN TO YOU.!

Date of experience: January 26, 2020
Connecticut
1 review
0 helpful votes
Follow Mike r.
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Kixify.com is a good website if you purchase from 95% or above sellers with a checkmark. I've seen the negative reviews and it's based upon people buying from sketchy sellers with no feedback and selling $199 Travis Scott shoes. John was right about the common sense. Kicksonfire app is the place you also want to buy because that has the best sellers and most reputable on the platform.

If you need help: email kixify kicksonfire. Also reach out to sellers email. If you file a chargeback for no reason you're making the processing 15 times more difficult. A simple ask or email helps.

Shipping times are usually 3 to 15 days. More in the middle. Items come from the USA or Europe and sometimes asia.

All negative reviews seem to be blaming the system type of people instead of self accountability as in doing your homework before purchasing.

Date of experience: May 8, 2023
Connecticut
1 review
0 helpful votes
Follow John j.
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Common sense. All complaints are usually because people didn't use common sense. Buy from high feedback buyers. Buy from kixify select. If its too good to be true it is. Have self accountability. Customer service can be better but it is understaffed. Just use common sense and buy from high feedback98% better buyers

Date of experience: August 31, 2021
Washington
1 review
0 helpful votes
Follow Charles M.
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I won't lie I purchased a pair of galexy rookie zooms and paid 450 this was 4-5 yrs ago and I received my kicks and they came with all the decal's no issues also a pair of Foamposite 1 all white for my girl and all was good

Date of experience: April 5, 2024
Texas
2 reviews
4 helpful votes
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Poor Layout and Design
August 17, 2016

So the website is a poor layout. I mean it is hard to find exactly what you need and it's important when it comes to shoe sizes.
They only use PayPal. Big negative.
My main complaint is they require you to have a cell phone to verify anything. I did not want to provide them with my cell phone number and asked for an alternative way to verify... Like me calling them. They said the only way is with a cell phone so they may send a text.
So, I cancelled the order. Of-course, it's PayPal. So now I have to wait 14 days to see a refund on my PayPal account which goes back into another credit card; another 7 to 10 days before I see the refund on that card. See what I mean?
Just order from e-Bay or Amazon and save yourself a lot of trouble.

Date of experience: August 16, 2016
Georgia
1 review
9 helpful votes
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SUCKS!
March 15, 2018

I ordered a pair of shoes from Kixify (frozenKicks) on 3/10/18 and these damn shoes did not ship out until the following Wednesday (3/14/18) and they have been setting somewhere in Poland every since then with NO movement. I have a feeling this shoes are fake and I will be in contact with Pay Pal. So kixify (frozenKIcks) get ready because the shoes are coming back to you. If anyone is reading this do me a favor and don't order NOTHING from this site. THEY ARE SCAMMERS!

Date of experience: March 15, 2018
Switzerland
1 review
2 helpful votes
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SCAM
May 9, 2020

I ordered jordan 1 retro hoghs not expecting much but atleast shoes for 150 dollars, what i got was a gidget spinner. A fidget spinner? Are yall fr? I paid 150 dollars for a fidget spinner. For sure never purchasing from kixify.com ever again!

Date of experience: May 9, 2020
Montana
1 review
2 helpful votes
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Incompetent and rude
January 2, 2019

Didn't ship when promised. I cancelled the order. They re-instated order. I cancelled order again. Have yet to receive shoes or refund. Worst customer service I have ever encountered.

Date of experience: January 2, 2019
Spain
1 review
0 helpful votes
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Order*******454
Zapatillas Nike, en 3 meses están rotas, la goma y la suela despegadas.
No son originales, son una imitación
Date of experience: April 22,2024

Date of experience: April 22, 2024

Overview

Kixify has a rating of 1.4 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kixify most frequently mention tracking number and customer service. Kixify ranks 527th among Marketplace sites.

service
8
value
6
shipping
6
returns
5
quality
4