Kiwi.comReviews 2,182

It will be our first and LAST experience with Kiwi.com. After we booked our flight within 48 hours we received a notification that one of the flight was canceled by the carrier. Upon Calling the carrier (Morocco airlines) we were told that on the same date of the booking there were no PNRs on our name( SCAM). Then they send us rebooking alternatives for additional 600 dollars to rebook either that or cancel the booking and won't tell us the refund amount. When pressed they tell us that we may not refund u at all (mind you they are the one cancelled the flight). When asked for a customer care contact in india (worlds most populous country) they surprisingly don't have a contact and apparently we should make an international call to the UK to get this thing sorted. So overall - we should pay for rebooking or cancelling the partial booking for the flights THEY cancelled! And they ensure u can't reach out to them by asking us to call International.

I tried to cancel my flights with kiwi.com as soon as I found out about the flight restrictions that would keep me from flying. I asked for cancellation and refund within 2 days of booking, 2 months before my flight was going out. They told me they would review my request and let me know in 3 months. All they did was give me a $10.22 credit which is a joke. They are considered a legal scam company. They make these rules to where you can not get a refund, and they do not even try to help. This is why they can scam you legally. Stay away from this place

SCAM - Kiwi made us book a flight which doesnt exist. We almost had been stuck in a foreign country. When I called the hotline, they wanted us to pay for new ticket flights. We had to fly to a city 500km from our home and then pay again to commute.
Kiwi replied to our compensation claim more than 2months after. Their response was "your flight wasnt disrupted" and then they close our request. Ofc the flight wasnt disrupted it did not exist!

Don't expect any help from them if you have any trouble with your reservation.

Flight got canceled. No help for change flight. Kiwi ask us to pay €1700,- extra while same flight we could find online our selves for 300,-! Big scam. Let us hours on the phone, extra costs. Bad speaking person on the line. Couldn't help. Terrible. It took us 52 hours to reach our destination. Kiwi sucks.

They have never proceed to refund on flight travel cancelled during the Covid crisis. So don't buy anything on this website because if something went wrong you will never seen a refund.

Hi,
I booked with Kiwi and faced an issue with my flight. I contacted them but no help. No support or anything.

Not recommended

My association with Kiwi.com has been nothing short of a nightmare, and I feel compelled to expose the blatant dishonesty and contemptible practices that define this so-called travel service.

After years of using Kiwi.com without issue, the moment I requested a refund—amounting to a substantial 420 USD—I was met with a grotesque betrayal. Instead of honoring their commitment, these swindlers thought it appropriate to reimburse me a mere 277 USD. Their excuse? A feeble redirection, suggesting I take the matter up with my bank. This is not just incompetence; it's outright theft.

Let me be crystal clear: Kiwi.com is a den of cheaters and unfair operators. Their conduct is an affront to any semblance of business ethics. I wholeheartedly discourage anyone from using their services unless you enjoy being taken advantage of.

What adds insult to injury is their audacity in the face of criticism. Following my scathing review on December 15,2023, Kiwi.com had the gall to contact me, not to resolve the issue, but to beg for the removal of my review. Their attempt to silence me speaks volumes about their priorities – protecting their tarnished image rather than rectifying their own wrongs.

To those considering Kiwi.com, be warned: you're dealing with scammers who lack any semblance of integrity. Don't be fooled by their facade of professionalism. Kiwi.com is a disgrace to the travel industry, and I vehemently urge you to steer clear of these shameless charlatans.

I experienced severe service issues with your app, resulting in over €400 in extra expenses. Despite a delayed flight, your team's advice was unhelpful, with non-functional contact numbers and ignored requests for alternative assistance. The app falsely indicated my flight cancellation, causing further confusion. Misguided information and lack of timely responses exacerbated the situation, leading to significant financial loss and inconvenience.

These guys are fraud and gave me illegal ticket and i was not able to board the flight.
Never buy ticket from these guys..

Bought tickets through kiwi and paid for bag and when we got to the airport the airline said we didn't have a bag paid for although we saw it when booking with kiwi and paid 129$ for it. We ended up having to pay again. Contacted them and they were not willing to refund or do anything about it. Even the airline rep said that kiwi are thiefs because it happens often. Do not book with them!

I booked and paid for a roundtrip flight from Miami to Boston. 2 weeks later Kiwi.Com notified me that the first leg of the flight was cancelled by the Airline. They offered me a bait and switch flight instead that took an extra 31 hours and cost nearly $200 more. I asked for a refund and they said that I wasn't entitled to a refund, but that they would give me a $10 voucher for a future flight. They were committing Fraud. I filed a claim with Paypal and Paypal ruled in my favor and took my stolen money back from KIWI.COM.
BEWARE OF KIWI.COM. They tried to steal my money and thankfully Paypal got my money back from these Criminals.

I would like to write a negative review because i had bad experience booking a flight from Barcelona to Orly last week.

Myself and my family booked a flight via their website and we paid for the flight as well the luggage's. While doing the check in the agent in the airport counter said that in their system they don't have the luggage and they've asked me to pay 155 Euro for the 3 luggage's. They are even surprised when they saw the booking confirmation that I have the luggage's and in their system they don't have it. First, I objected and because the boarding is getting closer, the lady asked me to pay and after to claim from the agency and I had no option because I have 2 kids with me. So I paid. While claiming back the money refund with Kiwi.com, i send the claim form and i received an immediate below generic negative response refusing to refund the money "
" Hi Mohamed,

We are contacting you regarding your reservation *******.

We understand that you are requesting a refund for your reservation. However, upon checking with the airline, we see that we have successfully added all the baggage for your flight from Barcelona to Paris. Unfortunately, we cannot process any refund for the baggage fee that was charged to you at the airport.

Please be informed that in case the passengers do not follow the allowed dimensions or weight allowance of their baggage specified on their e-ticket, Kiwi will not provide any compensation for expenses connected to these violations.

If you have any further questions, please feel free to contact our Customer Support. Thank you for understanding.

Kind regards,

Jesha L.
Claims Specialist
Kiwi.com

Kiwi.com refused to refund our flights after they were cancelled by the airline. They offered us a 10 Euro "refund" instead of the $2000 they owed us. This is illegal. It took several months but we finally got our full refund after issuing them with an alternative dispute resolution notice through the very helpful people at the Czech Trade Inspection Authority. Visit their website for contact details: www.coi.cz.

Total scam. Even though I bought the insurance to change or cancele the reservation, they were unable to refund. Do not use this booking website. Take the extra time to do a little research and go directly through the airline.

Terrible experience! I'll never recomend this website to anyone! I bought a ticket a flight to Viena, Austria, and I had so much problems, such as ENDLESS VERIFICATIONS (with selfies and extra fees) and so much issues with Ryanair, that I had to go TWICE to the airport to solve the questions IN PERSON at the company's balcony!

(In the same day I went to the airport, other people were in the queue with the same problems and they were totally dissatisfied with the situation)

KIWI sold me a flight with a connection of ONLY 40 MINUTES. That's exactly what you're reading: 40 MINUTES BETWEEEN ONE FLIGHT AND OTHER (from Lisbon - Viena). If anything had went wrong, I WOULDN´T GET ANY COMPENSATION, according to the flight laws.

At the end, I DECIDED TO GAVE UP ON TAKE THIS FLIGHT AND I HAD TO BUY ANOTHER TICKET, AS I WAS FEELING UNSAFE ABOUT THE JOURNEY.

I'LL NEVER EVER MORE TAKE A FLIGHT WITH KIWI AND I'LL BE THE FIRST ONE TO SAY THIS TESTIMONY TO EVERYONE.

I'm very disappointed to Kiwi.com.

I bought ticket Seoul->BK / BK->Seoul
A round trip ticket from Kiwi.con.

I could get extra vacation, so I would like to change the journey of my ticket.

I sent a query to the customer service department on the online and phone call before I changed the ticket.
Because I worried about the commission.

I got answered from Kiwi.com,

1. You had to cancel the ticket because the ticket you bought was not flexible.
Existing tickets will be refunded as a supplementary refund.

2. The supplementary refund amount is in accordance with the airline's policy.

3. Kiwi.com returns the entire amount refunded by the airline to the customer without a fee.

Eventually, I canceled my ticket with trust to Kiwi.com but after when I check my refund amount I can see that too different refund amount that Kiwi.com's word.

4. Kiwi.com said "a part of deduct amount is GDS, which you were agreed when you bought ticket at consent form.
(seriously Kiwi.com should explained properly about GDS at the begining when I asked about changed my journey. But they didn't)

Even I did not get my Seoul->BK ticket's refund yet. Which is understandable.
I aware of that Kiwi.com waiting refund from Airline as well.

Kiwi.com charged me a price that was contrary to what I had informed me beforehand, and the reason was that it was not delivered properly.

I have been struggled numerous contacts and emails with Kiwi.com in order to get a full refund from the airline that Kiwi.com promised me.

Kiwi.com are scammers! Kiwi.com stole my money. Worst company in the world! Cheap tickets are a lie. If the flight is canceled, the money is lost. The company makes no attempt to recover the costs incurred by the customer. Kiwi.com steals your money! I do not recommend these thieves and fraudsters to anyone!

DO NOT USE THEM THEY SOLD ME FRAUDULENT TICKETS AND LEFT ME STRANDED AT THE AIRPORT. COST ME $1,600 TO FIX. These people deserve to be in jail and I will get justice for this.