Kiwi.com

I put KLM in the Google search field and didn´t pay attention and clicked KIWI. These days, Google doesn´t list the site one wishes to access but to sites that pay them. And it cost me dearly. I booked a KLM flight from Amsterdam to Vienna and soon thereafter discovered that it was 25% more expensive than if booked via KLM. I immediately contacted KIWI but they refused to cancel the reservation and refund me. So, be aware, they will rip you off.

Ended up being quite expensive and inconvenient. Customer service is very slow to resolve issues. I lost 3 days of my vacation waiting for this site to get me to my destination once a flight got canceled because of weather. Once baggage fees, ground transportation from airport to airport and two hotel stays were added in, the use of this site ended up being by far the MOST EXPENSIVE options. Customer service is incompetent and slow to resolve issues and even wants to charge you more money. NEVER EVER use this pathetic excuse of a travel site.

Awful service after buying tickets. I did book two flights from Madrid to Japan with reference number ******* for 1189€. The back flight to Madrid was cancelled without any reason, after that I tried to talk to them to change our cancelled flight for another one with the same company (ITA Arways) one our later, but they didn't offer me any solution. I'm still waiting for my money 4 monts later.

Recently booked 8 flights to Barcelona, there was a slight issue with the spelling of a surname, we tried to change via Kiwi (over 48 hours before flight) the service we received was shocking, live chat was ignored when you spoke to CS they didnt understand what you were asking to do. When I did speak with someone after 8 attempts they wanted to charge me over 300Euros for the pleasure and there was no guarantee the change would be made. I advise everyone to Avoid this company!

Unbelievable, I booked a round trip flight. I needed to get to my destination sooner than my departure flight and drove with a friend. However I need to return on the flight I had booked.
I attempted to cancel my arrival flight. After several attempts I gave up. Now I am trying to check in for the return flight it will not work.
Finally after many many tries I was able to speak to a human at Silver Airways and told my booking had been cancelled because of a noshow on the arrival flight. I was not advised my return flight was cancelled!
I've been on the phone... tried so many numbers before I finally got threw. KIWI was a waste of time! I spoke to 2 different agents I could barely understand.
I asked for a supervisor was told they are not available.
Waste of time and money
I WILL NEVER US KIWI AGAIN!

I checked the carry-on toggle but my Kiwi ticket didn't include a carry-on. They also bought 3 seperate tickets to my destination, meaning I had to pay for each legs carry-on, a total of $290. Kiwi told me I didn't toggle the carry-on. I don't go ANYWHERE with only the clothes on my back. Who does?
So they just kept the difference money. I will NEVER use Kiwi or trust other fly-by-night ticketing again. I'll only buy from an airline directly. I shouldn't have asummed they were honest.

The company over charged me £244.61 for checked baggage and I found out it has been included in the ticket. By the time I booked the ticket, there are only two options 'I don't need checked baggage' or purchase '1x checked bag 23kg'. And there is a notice 'Only available now. You cannot add checked baggage after booking.'. I paid the money and Kiwi cheats on me and do not accept to refund to me for the overcharge amount!

I advise everyone not to buy tickets from this aggregator. I arrived at the airport and found that my flight was simply not on the check-in board. What I know is the bottom line. A $300 bucks ticket that they canceled without telling me. No refund. A new $400 ticket that I bought on the wrong date on stress. A new $500 ticket through Uzbekistan. And the most frustrating thing is that none of this is my fault, just someone from that **** company didn't send me a letter about the canceled flight.

NEVER use this service! During COVID-19 as flights are being cancelled, Kiwi.com is only offering half of the cost of the tickets as a refund. If you want any more they charge you a "service fee" (for doing their job) to get additional funds from the airline, which I'm sure they are doing anyway. So they aren't really doing anything extra, they just want to take some more of the money that is due to you. They are shady, dishonest, and thieves.

I booked my trip with Kiwi and need to change my flight.
After finally finding a customer support number to call in the US *******159),and entered my booking number but the computer said it's not a valid booking number and to call back when I have a valid number, then hung up.
It's their booking number. Why would their booking number be invalid?

They won't refund, they won't reply, Customer care is not existent. Thousands and thousands of people are scammed by them. Avoid at all cost.

Check what victims of there scams are posting here

https://www.facebook.com/groups/**************

Booked. My second flight, United denied my ticket. They said it did not exist. Had to purchase a flight on the spot to get to my location. After calling multiple times was called a liar and that I in fact missed my flight and so I wasn't denied I was just late. I showed proof on the ticket I had to buy and again was told I was lying and missed my flight as they could confirm I did have a flight through the airline. Asked for a supervisor multiple times and she refused saying they were not working. Save your money. They are thiefs and do not care to communicate with customers. Also if you purchase a ticket they will tell you you're lying and didn't make it to the flight even though it's a connecting flight they set up. Good luck do not go through them they will steal your money!

I wish this company will be bankrupt
Such kind of business model is totally a trap and stupid
The airline reschedule my flight and i cannot either contact the airline for help, and if i accept the alternative option to take another flight, i need to pay additional half of my original cost without gettting back the refund, and if i cancel the order, I can only get back 10 euros. Excuse me? I paid almost 700 euro and because you reschedule my flight, I end up with getting back 10 euros? Both the airline and the agency do nothing to me for my loss except cause me the trouble.
I am the only one pay all the loss

Do not buy flight tickets here! It is a scam!

If anything happens with your tickets they won't let you know or give you your money back!

My husband and I bought tickets from kiwi to go to Colombia. The flight was with avianca and it had a layover. Our First stop was Medellin then from Medellin we were flying the same day to San andres.

We got to Medellin and found out that the flight to San Andres was cancelled months before our trip and kiwi did not have the decency of sending us an email to let us know that the flight got cancelled or worst did not book us a different flight!

So the money we saved with kiwi booking the flights... We spent it buying another ticket to San andres and booking a hotel to stay that night in Medellin.

Then the cherry on top was that We never got our money back from the flight we never took.

So We ended up spending more money buying the tickets with kiwi than buying them directly with the airline.

DO NOT USE KIWI!

They cancel flight reservation with NO NOTICE.
You cannot manage your flight on the airline's websites and the customer service does not help you.
Flights will be "cancelled by airlines" even though you see the flight still running on the airline's website.
You cannot get a refund for one flight if you have numerous connections.

I have wasted hundred of dollars and hours because of them!

I bought airfare from Kiwi.com. They canceled due to Covid. I requested refund. Tiny refund 4 months later. I had to sue in small claims court to receive the rest (13 months later).
I do have proof of purchase, and all legal records for verification. Would love to add name to class action lawsuit.