Kinguin has a rating of 2.5 stars from 386 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 213th among Video Games sites.
This company responds to reviews on average within 12 days
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.
Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.
Tip for consumers:
They tried to offer in store credit, I asked Chime to do a chargeback.
Products used:
Original Microsoft store purchase.
Information about region is to less visible. And you cant return keys,
I've got answer from kinguin support but it's only for good PR because never after answer me. Blame you kinguin.
I don't recommend for anyone.
Products used:
Game
Hello,
We are sorry to hear about this issue.
In order to help you, we need some additional information.
Could you please provide us with the order number for this case?
We are looking forward to your response.
Kind regards,
Weronika
I had purchased Windows 11 key from Kinguin team and out of one fine day it stopped working. I raised a support ticket with Kinguin and they claim that it has been 1 year since activated and they cannot do anything about it. So buyer please beware buying from this site. The may stop working one day and we will not be getting any kind of support from this Kinguin team.
Kinguin Order ID: LHVNK7AVT1W
Dear Customer,
We apologize for the inconvenience you experienced with our support team. We understand how frustrating it can be to wait for a response, and we are sorry for any delays you encountered during the resolution of your issue.
We wish to clarify that the product demonstrated successful usage over an extended period. In accordance with the product's specifications, it is designed for a single use per PC/motherboard. Therefore, categorizing it as faulty would not be accurate.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
Best regards,
Weronika
I bought an office key for mac and it was claimed by someone, most likely the merchant, before I could use it. Kinguin customer support took around 10 days to finally resolve the claim and they say since the key was claimed after purchase, it must be my fault. They work with shady merchants so be careful buying from them as Kinguin will do nothing to help you. Kinguin might look cheap but if you run into any problems, they will screw you over.
Hello!
We are sorry to hear about this issue.
In order to help you, we need some additional information.
Could you please provide us with the order number for this case?
We are looking forward to your response.
Kind regards,
Carlos
It's very likely you will get used or invalid keys from them, while they just give excuses to deny the problem. Don't risk your hard earned money and choose a reliable seller like fanatical, gmg or simply buy from Steam on sales.
Tip for consumers:
Just don't trust them
Products used:
cd keys
Hello,
We are sorry to hear about your negative opinion.
Please be kindly informed that our utmost priority is to deliver top-notch support and help to all our customers.
Should you have a particular issue to address, we kindly ask you to reach out to us through the following link: Contact Support or share the order number.
We are looking forward to hearing back from you.
Best regards,
Weronika
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Products used:
SimplePlanes Steam CD Key
They sold me a key that had already been used, with no refund. First purchase from this site and I was immediately scammed.
Looking at all of the other reviews it seems buying on this site is a real gamble, with the chances of actually getting what you pay for becoming increasingly unlikely recently.
Will never give these people my money again, and wouldn't advise anybody else to trust them either.
Tip for consumers:
Loads of reviewers reporting they sell used keys.
Products used:
None, the download key was already used.
Hello,
We are sorry to hear about the issue you experienced.
To help you, we need some additional information.
Could you please provide us with the order number for this case?
We are looking forward to your response.
Kind regards,
Weronika
I made a purchase from Kinguin (MSFS*******) in Dec 21, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download or install any game ( in fact this was my first use of MS for a PC game) at all and the provided key was not valid since the beginning. I advise for the possibility of being plundered of your money when buying from this company.
Products used:
None
Dear Customer,
We are sorry to hear about the issue you exprienced.
It would seem that you did not provide us with the order number pertaining to the case in question. Sadly, without such, we are unable to address the issue in any way.
Could you please provide us with the order number, so we can re-check the case?
We are eagerly awaiting your response.
Kind regards,
Kinguin Support
While waiting for the CD key to appear for "Pillars of Eternity II: Deadfire Obsidian Edition", it resulted in an ERROR status. This is odd to me, as I also purchased "Pillars of Eternity Definitive Edition" at the same time without issue. My experience is both good and bad.
Hello Customer.
Thanks for reporting your issue on Sitejabber.
The error status on orders is a rare occurrence and is caused by some server issues.
In the unlikely case where it does not get refunded automatically, please contact our support team via ticket to refund the order manually.
You can do so from the Customer Support tab or via the following link: https://kingu.in/ContactSupport.
Please allow our Support Team some time to provide a reply, as we are currently experiencing unusually high ticket and order traffic.
We would like to take this opportunity to apologize for the inconvenience caused by the error.
Additionally, if you could provide us with the order number here, then we may be able to forward the request for faster assistance.
Thanks for your understanding in this case.
Kind regards,
Bartix
I paid a fair amount for Norton 360 premium 2 year's subscription, i am incredibly happy with the customer service, i had the key and activated after 3 minutes and i think that's great. The price was cheaper than other sellers or the official site. Overall, my experience was great and i look forward buying again from them. Thank you very much.
Bought a Windows 11 key with online activation as site claimed it was legit and legal. Would not activate and gave a number to call. I called and went through the automated steps until a person got on the phone and advised me that the OEM license had been revoked and I was sold a stolen copy. I emailed Kingwin this info and said I wanted a refund. ZERO REPLIES. They are thieves masquerading under a thin veil of lies.
Tip for consumers:
Just Don't.
Products used:
None. Bought a legitimate copy of Windows.
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
Despite claiming certain merchants have great standing you cannot add a review to them nor view others. I bought to copies for me and a friend and had it bot sniped seconds after purchase so I couldn't refund or anything. Used to trust the site but it seems as they don't care about customers views or experience.
Hello,
We would like to inform you that the rating on our website is determined by the number of reports received from customers. If a customer reports a key from a specific seller, their rating will decrease. However, we are continuously working to enhance the usability of our website and we value your feedback on this matter.
If you require further information or would like to provide additional feedback, please don't hesitate to contact us through our ticketing system at https://kingu.in/ContactSupport.
Kind regards,
Weronika
Make sure that the seller is certified and you won't be disappointed. I bought a Project Zomboid key and I got it instantly. I would recommend reading the reviews on the seller not on the site itself.
Tip for consumers:
Make sure to check the seller information and if the deal is too good to be true, it is.
Products used:
Video Game
Super quick delivery time of the access code for the game and the process was super streamlined, not quite sure if all the stuff on the site will be this good because there are different sellers, but my experience was good.
I recently encountered an issue while trying to activate a valid key on a certain website, and my experience has been nothing short of frustrating. The website initially stated that the key was valid for the "rest of the world," without specifying any particular countries. Assuming that Switzerland, being outside the EU, fell into the category of "rest of the world," I proceeded with the activation process.
However, upon refreshing the page, I was shocked to discover a message stating that the key could not be activated in Switzerland. This contradictory information left me puzzled and frustrated.
To resolve the issue, I reached out to the website's support team, but to my dismay, I have been entangled in a two-day-long back-and-forth without any concrete solution. What's even more disappointing is that the seller of the key has not bothered to respond to my inquiries at all.
Overall, this experience has been incredibly tiresome and has left me feeling let down. The lack of clear communication and unresponsive support has hindered my progress and wasted valuable time.
Please take note of this company. They refuse to replace your faulty key simply because you opened it. How on earth are you expected to know if the key is invalid if you don't open it? It's absurd! I have escalated the issue to PayPal in the hope of getting a refund.
EDIT: after 10 days, many emails, refusal to refund, finally got money back via paypal.
U have mixed feelings, I hope they improve customer support.
Changed rating from 1 to 3 stars. No one should lose time with ridiculous claims by support.
Hello,
Thank you for taking the time to share your feedback.
We would like to inform you that the regional restrictions on our page, as well as the product name itself, clearly indicate the regions in which the key will work. Unfortunately, it appears that you are located outside of these regions, which is why the key will not work for you. However, please note that this is not the fault of the key itself.
We would also like to inform you that your case is already being addressed in ticket 592489. You can access all of your tickets and their status by visiting the following link: https://kingu.in/MyTickets
We assure you that we are doing our utmost to resolve your issue as quickly as possible.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Weronika
After purchasing the Windows 11 OEM Key I tried to activate it but the key had already been used. I left a 1 star review on their site but my review was never published. The on-site reviews are faked. Don't buy from them. The website is a scam.
All 5 star reviews have negative votes on them because non 5 star reviews are dropped.
Dear Customer,
We are really sorry to hear about your problem.
In order to fulfill your request, we would kindly ask you to provide us with the order number to refer to. We will do our best to help you resolve this issue.
We are looking forward to hearing from you.
Best regards,
Alex
The OEM Windows 10 key I was sold had already been claimed. Customer support non-existent. Do not buy from Kinguin.
Tip for consumers:
Don't use Kinguin
Products used:
Windows 10 OEM key
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
Great reseller. Been a customer for years, easy and quick delivery via email with no complications.
Just now, for the first time in years, a key I bought couldn't be used because it was already redeemed. Within 15 minutes, my support ticket was answered and I got my replacement key.
Couldn't be happier with Kinguin.net.
I purchased a key for a PC game and when I went to activate it, the key was already used (invalid). When I tried to report it to the merchant I got no response. When I escalated to Kinguin support 8 days ago now, still no response. I am writing as many reviews as I can to tell everyone DO NOT PURCHASE ANYTHING from this site. They are a SCAM SITE and will STEAL YOUR MONEY! STAY AWAY!
Tip for consumers:
DO NOT BUY ANYTHING FROM THIS SCAM SITE!!
Products used:
PC game key
Hello,
We are sorry to hear that.
Could you please provide us with the order number, so we can check the issue and help you to resolve it?
Looking forward to your reply,
Monika
Prices are great. Had a Win Key come up invalid. But easily the most competent, articulate and patient CS I've had in a while.
Hello there!
Thank you for taking the time to write a review, the high rating is appreciated as well.
We're happy to hear that we were able to provide such high quality of service to you and that your issue has been resolved.
Of course, if you have any suggestions on how we can further improve or have some questions for us, we're at your disposal 24/7 on LiveChat.
Best regards,
Pat
I purchased an Office key from Pinguin. When I attempted to activate, it said it has already been used. I asked for a refund but they keep telling me they need screenshots of the issue. I have sent them repeatedly and they claim it is not the right format, continuousl; y asking for even more screenshots each time. I sense a scam. The screenshots clearly show the Microsoft page saying the ticket I bought has already been used.
Tip for consumers:
Avoid Kinguin at all costs.
Products used:
Office 2016 for Mac
Hello,
Could you please provide us with the order number in question?
We are looking forward to hearing from you.
Kind regards,
Weronika
I've got like 17 games from this site, 2 of them, the code has already been used.
Luckily the support works pretty fast so they got me a working key after a few hours.
Dear Daniel,
Thank you very much for your opinion.
We are sorry that some of the keys you received from us appeared to be faulty. We would like to thank you for contacting us and reporting the problem, this way we were able to check it and provide you with an appropriate solution.
We hope that the situation will never repeat.
See you soon!
Best regards,
Margo
I have been shopping from Kinguin for many many years now and I have never had any issues. Good prices and good service.
I've had really good customer service, money back even though sometimes i didn't have the buyer protection which makes Kinguin an awesome company!
They gave me discounts everytime i asked, the maximum was 5% but i don't complain. I've been a long customer for Kinguin and i don't think i will change sometimes soon.
I've never had problems with used codes or unexistent codes.
An amazing website for computers operatos softwares and games of Open terminals like linux or ubontu, Windows, Os, Ios, and mac. This bussiness website wll rise up soon like the bull rageing. But collecting personal datas about user is not appreciatables to me...
ONE LOVE.
LOYALITY AND HONESTY IS HERE>
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello,
We are sorry to hear about the issue you experienced.
To help you, we need some additional information.
Could you please provide us with the order number for this case?
We are looking forward to your response.
Kind regards,
Weronika