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King Ice

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Colorado
1 review
1 helpful vote
Follow Jay T.
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Tried to order a pendant twice, both times were cancelled (with bank debit and a credit card). I reached out and they said use the "paypal" feature and told me to download the app for tracking to connect it to my email to track orders. Used Paypal option and within 2 hours a $850 customink purchase as well as delta airling tickets and other charges were on my account (brand new card btw, first tome using it, just opened new account for bills and only used it on my rent that I've been paying for three years without ever having fraud issues). Replied to the person who told me to use paypal option amd download that app who said "he is there to help with anything" I may need. ZERO response. They out here straight robbing ppl. It was my dumbass fault for letting that app connect to my email and using their paypal. I fell right into that one. So anyone be aware of this when you try to purchase something and they start saying fishy phishy stuff

Date of experience: May 4, 2022
King I. King Ice Rep
over a year old

Hi, sorry you had a bad experience. If you would like to resolve this issue please send us an email to sales@kingice.com and provide us with your order number so we can further assist you.

Germany
1 review
1 helpful vote
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SCAM Fake Materials
July 30, 2021

Bought two different chains called 18K gold! But a week later the chains are not gold anymore! Now I paid so much for 2 Red chains?! Absolutly scam Company with cheap metall alloy and not 18 karat. Dont buy ever, ever at this store!

Date of experience: July 30, 2021
New York
1 review
0 helpful votes
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WOW THE BIG GUY
November 24, 2020

Im just blown away, i mean the quality is out of this world. Ive only have for two days and two wears but no wear and tare and it looks amazing on me. Honestly ill write another review about it later in a few weeks to see if it bleeds and how its holding up but the quality and finish are incredible 5 times gold plated AMAZING and the price is really worth it. Amazing new peaces on their sight and huge discounts for blackfriday.

Date of experience: November 24, 2020
Michelle G. King Ice Rep
over a year old

Hi Seth,

Thank you for shopping with King Ice! We appreciate your feedback. Thank you for being a loyal customer of King Ice!

Georgia
1 review
4 helpful votes
Follow Max D.
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I bought a figaro 14k gold plated chain from Kingice. Upon receiving my order, the plating is already starting to chip off and discolor, exposing the brass for under the plating. Then after further inspection. I noticed that they have actually cut slits in the chain links to attach it to the clasp. I am very displeased with it. I expect something better than swap meet quality.

Date of experience: July 22, 2015
King I. King Ice Rep
over a year old

Hey Max,

We apologize for any negative experience you may have had with our product. We understand this review is from quite some time ago but we still wanted to follow up with you to see if there is anything we can do or offer to help resolve any negative experience you may have had with our website. Please get back to us by emailing us to Sales@kingice.com and we will follow up with you. If you do decide to respond please provide the email you used to set up an account with our website.

DO
1 review
0 helpful votes
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Hi
May 22, 2023

Greetings, excellent, I have already received my 100% delighted article, I have a question to see if you can clear my doubts in a precise and detailed way. Is the control medal real 14k gold or just gold-plated or painted in gold? I can bathe in the pool and beach without fear that its color will change?

Date of experience: May 22, 2023
New York
1 review
0 helpful votes
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Awesome
March 20, 2023

Ordered Sonic the hedgehog chain it is beautiful peace and chain but the hook to lock the chain was loose so my child wasn't able to wear this beautiful piece that King ice made.just waiting now for a response back.

Date of experience: March 20, 2023
Michelle G. King Ice Rep
over a year old

Hi Leslie,

Thank you for your feedback! If you have any questions please don't hesitate to reach out. We can be reached via email at sales@kingice.com.

Florida
1 review
0 helpful votes
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TERRIBLE COMPANY
August 24, 2021

I never write reviews on anything but this company is such a scam. I tried to order a THIRTY DOLLAR CHAIN with their "20% off" text code. So I place my now $24 dollar order and go to bed, just to wake up and see my order has been canceled and my money was still not returned. It's $25 I don't care…what pissed me off was the "support" services. They're non existent. I spent all day sending emails and messages in the sites chat with no response even tho I was queue number 1. Finally got a response on Instagram and all they told me was a refund was issued on their end. Didn't apologize, offer compensation or explain why it was canceled. $#*! company so I can only assume the jewelry is garbage too…but I wouldn't know cause I paid for a chain I'm not getting

Date of experience: August 24, 2021
Texas
1 review
0 helpful votes
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My overall experience was pleasant.
December 22, 2023

Ordering from this site was easy and effortless. My son sent me the exact jewelry he wanted. I ordered it, and I received it faster than expected. I received updates daily informing me of the tracking information. I will order him more items from this site.

Date of experience: December 22, 2023
Michelle G. King Ice Rep
over a year old

Hello,

Thank you for shopping with King Ice! We are happy to hear that that your son loved his jewelry! Thank you for your support and feedback.

Texas
1 review
0 helpful votes
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Excellent Chain
December 9, 2022

Very beautiful chain! The type of clasp used was confusing though. I had to look up a video on how to open those types of clasps. Would be cool to see instruction shipped on how to open unfamiliar clasps in the future.

Date of experience: December 9, 2022
Michelle G. King Ice Rep
over a year old

Hi Dwayne,

Thank you for shopping with King Ice! We appreciate your feedback.

California
2 reviews
0 helpful votes
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Awesome looking chain
January 6, 2023

Got this chain for Christmas and gifted it to my son. The chain looks awesome and is of great quality. The only drawback is that the 22-inch that we got looks more like an 18-inch. Other than that it's a sweet necklace.

Date of experience: January 6, 2023
Michelle G. King Ice Rep
over a year old

Hi Jamila,

Thank you for shopping with King Ice! We hope your son loved his gift!

California
1 review
0 helpful votes
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Review
May 7, 2024
Updated review

Really easy to understand and very good selection and I got my chain and The chain was great quality but the tips where you clip the chain together seemed really cheap but the shipping was absolutely horrible it was like 6 days late than the original date said

Date of experience: April 25, 2024

Really easy to understand and very good selection
April 25, 2024
Previous review

Really easy to understand and very good selection

Date of experience: April 15, 2024
Indiana
1 review
0 helpful votes
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I subscribed to the mailing list to get the offer for 30% discount. The discount code didn't work and I received no response from the help email address or the online chat system for 24hrs. Eventually someone replied saying the code would work now but not until after I had made my purchase. And they never replied to my follow up email when I asked if the code could be applied post purchase.

Date of experience: December 7, 2022
Michigan
1 review
0 helpful votes
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Wow!
December 5, 2023

Ordered this necklace for my son, was on his Christmas list, ordered and was shipped quickly and arrived quickly as well. Looks so beautiful and sparkling, nicer than I expected, so glad I went ahead and got it.

Date of experience: December 5, 2023
Michelle G. King Ice Rep
over a year old

Hi Jessica,

Thank you for shopping with King Ice! We hope your son loves his present!

Tennessee
1 review
0 helpful votes
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First time ever knowing/shopping with this Company. Very pleased with the item, transaction, price, & shipping. Plus they overed me discounts & free shipping. Can't beat that, especially when it comes to savings. And the overall quality of the item is well worth the price.

Date of experience: November 18, 2022
Michelle G. King Ice Rep
over a year old

Hi Tim,

Thank you for shopping with King Ice! We appreciate your feedback.

California
1 review
0 helpful votes
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Great ordering service.
February 26, 2023

The site worked as expected and worked with many payment methods. The order also included order tracking to make sure you know when the package is arriving. The site also follows up by email to make sure you received your order which is a nice touch in my opinion.

Date of experience: February 26, 2023
Michelle G. King Ice Rep
over a year old

Hi Pablo,

Thank you for shopping with King Ice! We appreciate the feedback.

Texas
1 review
0 helpful votes
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Too $hort and tight
November 30, 2023

It was nice looking but it was too short tight around my neck. If it was a little bit bigger maybe 2 inches it'll be perfect or I just give it to my little brother for a birthday gift or Christmas gift

Date of experience: November 23, 2023
New Jersey
1 review
0 helpful votes
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Just what I was looking for
March 5, 2023

I struggled to find affordable black studs in gold that didn't look cheap or weren't hard to obtain so I was excited to find KingIce. My partner loves the box it comes in and was immediately impressed with how the jewelry looked!

Date of experience: March 5, 2023
Michelle G. King Ice Rep
over a year old

Hi Zoe,

Thank you for shopping with King Ice! We appreciate all the love and support.

New York
1 review
0 helpful votes
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Sonic's legacy
June 28, 2023

I don't have the route app (nor do I want it) and was kinda scared I wasn't gonna get notified. Thankfully I remembered I actually assigned my email this time and it pulled through. Unlike my Shadow necklace, this time it was safely placed in my mail box which surprised me but I'm satisfied. Wearing this necklace, for whatever reason, just straight up give me energy prolly some nostalgia and my mood gets affected by it. I absolutely love it

King Ice attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2023
Florida
1 review
0 helpful votes
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Packaging needs better support
June 13, 2024

It feels like someone just threw my necklace in the box and put it in the package bag. When I got my necklace it was all tangled and stuck to the wings.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
Follow K S.
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Still no refund
September 13, 2022

I like their necklaces and they're good but I still haven't recevied my refund. I have emailed them for updates but they haven't emailed me back. Do not buy from KingIce if you ever want a refund. Takes long as hell and won't send you your refund.

King Ice attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2022
Alex G. King Ice Rep
over a year old

Thank you for your recent feedback! Please email us sales@kingice.com or give us a call at 626-339-3642 to get this resolved right away. If you have any other questions or concerns please don't hesitate to reach out

Overview

King Ice has a rating of 4.1 stars from 912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with King Ice most frequently mention good quality, customer service and fast delivery. King Ice ranks 2nd among Gold sites.

service
20
value
22
shipping
22
returns
16
quality
20
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1,589 reviews
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