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The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.
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Such great designs and look good in pictures and in person at first. Unfortunately the gold plating wears off right away. I spent $200 on a necklace and wore it about 3 times before it started to show the base metal through the gold plating. Since then the problem has gotten worse. Customer service told me this is "normal wear and tear" and they can't help me. So disappointing. I had high hopes and got so many compliments, but I should have gone with the nock off version for 10 times less. Probably comparable quality. I feel a bit cheated. This is essentially costume jewelry posing as fine jewelry. Look elsewhere.
This piece is on point! You will not be able to tell me that I'm not an official No Limit Soldier at the reunion concert here in Dallas.
I have ordered from king ice several times but this time the package was late and the box was damaged
Product is great, shipping not so good, been taking forever
I ordered a new chain from here and it's worth it. I've had a few pieces of King Ice jewlery and I always come back because they are cool looking pieces and still affordable for me. What you see is what you get!
Hi Angel,
Thank you for shopping with King Ice! We appreciate your feedback! We appreciate all the love and support.
Great products over so many designs and average prices
Hi Jadon,
Thank you for shopping with King Ice! We appreciate your feedback! Thank you for all the support.
Came in quick and it looks good. Very nice. Was surprised by the size of it. It's big but not too big. Just right
Hi Emely,
Thank you for shopping with King Ice! We appreciate your feedback!
Been waitin my entire life for this and finally got it! Great quality and even better look! Pictures do it no justice! I have an DEATHROW chains now! Plain Jane, fleighweight, and the iced out! Been orderin from KingIce for 3 or 4 years now and love they're products! But u get what u pay for! Good lookin KingIce!
Hi Lewis,
Thank you for shopping with King Ice! We are happy to hear that you are loving your King Ice jewelry. It looks great on you! Thank you for all the love and support!
I honestly never would've owned ice or bought any, but the sonic collab was too good to pass up. Very nice quality and very cute:3
Hi Alexa,
Thank you for shopping with King Ice! We appreciate your feedback. We are happy to hear that you are satisfied with your order. Thank you for all the love and support.
Is good services at time, fue un servicio de calidad y a tiempo, pero el tamaño del anillo es muy pequeño mi esposa es regular size pero este anillo es 7 y no le entra en su dedo anular, aun que fue un bonito detalle no podra usar. Quisera poder hacer una devolución
Great quality product with great shipping time. Was even given a discount code. Will definitely be buying more in the future.
Hi Michael,
Thank you for shopping with King Ice! We appreciate your feedback! Thank you for all the love and support.
I've been wearing this necklace for 2 months. And it was given to me as a gift and it has already started to tarnish. Very disappointing, we'll never buy anything from this company again, and it only comes with a 30 day guarantee.
Overall good experience but one of the items was way too small
I once bought a King Ice chain from another site and it still looks great. This is the first time I ordered something from this site and the overall order/site experience is great.
Hi Nelo,
Thank you for shopping with King Ice! Welcome to the King Ice fam! We appreciate the love and support.
Service is outstanding, jewelry is the Best. The Quality is Amazing.
Hi Louis,
Thank you for shopping with King Ice! We appreciate your feedback. We are happy to hear that you are loving our jewelry pieces. Thank you for all the love and support.
Easy transaction I got it quick product is🔥🔥🔥🔥
My son loved it
Hi Ruben,
Thank you for shopping with King Ice! We appreciate your feedback! We are happy to hear that your son loved his Sonic jewelry!
I bought this for my boyfriends birthday and he really liked it. Would purchase from king ice again :)
Hi Jasmine,
Thank you for shopping with King Ice! We are happy to hear that your boyfriend loved his gift! Thank you for your feedback and support.
Online buying experience was good. I was kinda unsure of the way my items were shipped didnt update for a day or two. But my items were delivered and I love them
Hi Rodney,
Thank you for shopping with King Ice! All orders ship out within 1 to 3 business days. We appreciate your feedback.
Experience was great. Fast shipping. Really good.!
Hi Reynaldo,
Thank you for shopping with King Ice! We appreciate your feedback.
Hi Todd,
Thank you for contacting King Ice! We appreciate your feedback.
Answer: Hello, Thank you for contacting us. We carry both solid and plated gold items. As well as Genuine SI diamond and CZ stones. All material descriptions will be listed next to each item under "Details" on the website.
Answer: Hello, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200828937209272 Your order was shipped out today! Our general processing time is 1-3 business days, not including the holidays. Sorry for any inconvenience. Best Regards
Answer: Hey Jacob, Unfortunately we do not have any solid 14K gold Miami curb chains at this time. We apologize for any inconvenience.
Answer: Hey Came, International shipping usually takes 4-10 business days.
Answer: Hey Lance, Our gold is dipped 5 times in real 14K gold ionic plated material.
Answer: Hey Fred, We do not recommend to shower with our products on or to expose them to any liquid, water or oil which will cause damage. We also recommend to use a dry hand cloth to help maintain the item by rubbing it down periodically so it will help maintain it.
Answer: Hey Kelly, Were you able to be helped with this order? We apologize for the delay as we had a revamp to our reviews system. If not then please contact us to Sales@kingice.com.
Minding our own business. The Men's Street-wear Jewelry Business.
Hi Derrick,
Thank you for shopping with King Ice! We appreciate your feedback. Thank you for all the love and support.