The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.
This summary is generated by AI, based on text from customer reviews
Came in the mail much faster than expected, the chain and medallion itself is beautiful. Just about the size I expected to be.
Bought it as a gift and he loved it! Material was great and product overall was good
Hi Shirley,
Thank you for shopping with King Ice! We appreciate all the love and support.
Thanks for sending me what I ordered. The jewelry looks nice and the overall feel of the necklace with the shadow pendant, matched what I felt from viewing it online.
Hi Jhavon,
Thank you for shopping with King Ice! We appreciate all the love and support.
Ordering was quick and easy. My son loves the necklace. Quality is great.
Hi Talia,
Thank you for shopping with King Ice! We are happy to hear that your son loves his necklace.
Perfect match for my watch and bracelet.It's a match
Perfect match for my watch and bracelet.
It took longer to ship but I think it might have been due to it being close to Christmas. I would've loved and update email saying it might take longer due to the holiday though.
Website is easy to use and once I placed my order the chain delivered quickly. Overall great experience and would buy another piece again.
Hi Frankie,
Thank you for shopping with King Ice! We appreciate your feedback.
Everything was done fast and accurately. All my request were satisfied
Hello,
Thank you for shopping with King Ice! We appreciate your feedback.
Great, thanks! Is this fifty characters already? Lol
Hi Branden,
Thank you for shopping with King Ice!
Too drippy. I am now considered the king of drip in my city. I am idolized by all, worshiped by all.
Hello,
Thank you for shopping with King Ice!
Chain was hanging out of the box a little upon arrival. Other than that, everything was perfect!
Hi Adhamh,
Thank you for shopping with King Ice!
Great shopping experience so far would do I again.
Hello,
Thank you for shopping with King Ice!
Excellent company to deal with and shipped to the uk with no problems
Hi Steven,
Thank you for shopping with King Ice! We appreciate the support.
It was bigger than I expected but my boyfriend loved it.
Hi Warren,
Thank you for shopping with King Ice! We are happy to hear that your boyfriend loved his present.
Didn't have any problems at all, shipped fast and was put into some good packaging material to handle these tough shipping times!
Hi Dontay,
Thank you for shopping with King Ice! We appreciate your feedback.
Order came super fast. Very professional if you have to call in for anything. I would definitely order again
Hi Danielle,
Thank you for shopping with King Ice! We appreciate your feedback.
Quick and easy! Great ordering and delivery experience will definitely use again
Hi Denzel,
Thank you for shopping with King Ice! We appreciate your feedback.
I received my order and the pendant is missing a stone. Customer service has been helpful so far, provided me with a shipping label, and I'm waiting on my replacement necklace.
Hi Chelsea,
Thank you for shopping with King Ice!
Order arrived on time. Chains were nice but the box was a bit damaged.
Hi Charles,
Thank you for shopping with King Ice!
Answer: Hello, Thank you for contacting us. We carry both solid and plated gold items. As well as Genuine SI diamond and CZ stones. All material descriptions will be listed next to each item under "Details" on the website.
Answer: Hello, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200828937209272 Your order was shipped out today! Our general processing time is 1-3 business days, not including the holidays. Sorry for any inconvenience. Best Regards
Answer: Hey Jacob, Unfortunately we do not have any solid 14K gold Miami curb chains at this time. We apologize for any inconvenience.
Answer: Hey Came, International shipping usually takes 4-10 business days.
Answer: Hey Lance, Our gold is dipped 5 times in real 14K gold ionic plated material.
Answer: Hey Fred, We do not recommend to shower with our products on or to expose them to any liquid, water or oil which will cause damage. We also recommend to use a dry hand cloth to help maintain the item by rubbing it down periodically so it will help maintain it.
Answer: Hey Kelly, Were you able to be helped with this order? We apologize for the delay as we had a revamp to our reviews system. If not then please contact us to Sales@kingice.com.
Minding our own business. The Men's Street-wear Jewelry Business.
Hi Raphael,
Thank you for shopping with King Ice!