The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.
This summary is generated by AI, based on text from customer reviews
Quick delivery … have ordered several items for here! Each item is great quality and last years!
He smiled from ear to ear it was a great thing that he got your product was super thank you very much
Hi Russell,
Thank you for shopping with King Ice! We appreciate your feedback.
Got this for my lil bro for Christmas and he was ecstatic. Great service and an amazing product! Will purchase again!
Hi Candace,
Thank you for shopping with King Ice! We are happy to hear that your brother loved his gift!
I used route protection to make sure my necklace came in good condition and it did. The pendent looked amazing and the box was not damaged. The pendant is beautiful and got me a bunch of compliments first day wearing it. Great experience overall!
Hi Mike,
Thank you for shopping with King Ice! We appreciate all the love and support. Thank you for your feedback.
Fast shipping during the holiday, and my son loves his chain
Hi Dee,
Thank you for shopping with King Ice! We are happy to hear that your son loves his chain!
Ordered the Sonic ICE series. Sonic head and Sonic running came for quick business days and in payments.
Hi Kevin,
Thank you for shopping with King Ice! We appreciate all the love and support.
I liked all of the options that you have and like the website
Hi Zachary,
Thank you for shopping with King Ice! We appreciate your feedback.
Arrived 3 days earlier than expected. Quality seems fine and my friends very happy about it.
Hi Axel,
Thank you for shopping with King Ice! We appreciate the feedback.
The necklace is stunning, will definitely buy a second necklace from you guys.
Hi Jodeci,
Thank you for shopping with King Ice! We appreciate all the love and support.
We received our sonic chain within a reasonable time. However, this was a Christmas gift and hadn't been touched until the holiday arrived. The recipient wore it gently and now two days later the clasp already is very weak and won't close all the way. We're scared to have the recipient wear it anymore in case the pendant falls off. The clasp was only opened and closed maybe three times max. King Ice can you please send out a replacement chain (not pendant) since we seem to have received a defective one? We would really like to enjoy this beautiful gift and unfortunately, we can't right now. Bummer.
One of my coolest necklaces I have. Definitely a must get if you are a sonic fan.
Hi Sven,
Thank you for shopping with King Ice! We appreciate your feedback.
Purchased this ring. It doesn't quite fit but I plan to see if I can get it in a bigger size. Very happy with the quality.
Hi Ivan,
Thank you for shopping with King Ice! We appreciate your feedback.
Easy to order and worth the price! My love enjoyed it for his Christmas gift and got to us right on time! As beautiful as it is in photos!
Hi Gregory,
Thank you for shopping with King Ice! We appreciate your feedback.
Creative items with bling. Everyone loves sponge Bob square pants
Hi Timothy,
Thank you for shopping with King Ice! We appreciate your feedback.
I ordered a death row chain for my boyfriends Christmas gift and it came in time to put under the Christmas tree, my boyfriend loves his chain! I'm satisfied with our order from king ice!
Hi Tanisha,
Thank you for shopping with King Ice! We are happy to hear that your boyfriend loved his chain!
Happy with this purchase, it exceeded my expectations. I love the way it looks, and everything it arrived with no problems. It even arrived sooner than expected!
Hi Dorian,
Thank you for shopping with King Ice! We appreciate your feedback.
Son loves it! Can't wait to see how it ages! Will get another one soon.
Hi Devan,
Thank you for shopping with King Ice! We appreciate your feedback.
Great website to find men's jewelry and make a good decision on what to buy
Hi Matthew,
Thank you for shopping with King Ice! We appreciate your feedback.
My man loved them put them on the second I gave them to him
Hi Sammie,
Thank you for shopping with King Ice! We are happy to hear that your man loved his gift!
Great Experience...Will shop again! I purchased the chain as a Christmas Gift & it was perfect...Thanks
Hi Tericka,
Thank you for shopping with King Ice! We appreciate your feedback.
Answer: Hello, Thank you for contacting us. We carry both solid and plated gold items. As well as Genuine SI diamond and CZ stones. All material descriptions will be listed next to each item under "Details" on the website.
Answer: Hello, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200828937209272 Your order was shipped out today! Our general processing time is 1-3 business days, not including the holidays. Sorry for any inconvenience. Best Regards
Answer: Hey Jacob, Unfortunately we do not have any solid 14K gold Miami curb chains at this time. We apologize for any inconvenience.
Answer: Hey Came, International shipping usually takes 4-10 business days.
Answer: Hey Lance, Our gold is dipped 5 times in real 14K gold ionic plated material.
Answer: Hey Fred, We do not recommend to shower with our products on or to expose them to any liquid, water or oil which will cause damage. We also recommend to use a dry hand cloth to help maintain the item by rubbing it down periodically so it will help maintain it.
Answer: Hey Kelly, Were you able to be helped with this order? We apologize for the delay as we had a revamp to our reviews system. If not then please contact us to Sales@kingice.com.
Minding our own business. The Men's Street-wear Jewelry Business.
Hi Cansella,
Thank you for shopping with King Ice! We appreciate your feedback.