The company enjoys a strong reputation for high-quality products, with many customers expressing satisfaction with the craftsmanship and aesthetic appeal of their items. Fast shipping and user-friendly purchasing processes contribute positively to the overall customer experience. However, some customers have raised concerns regarding delayed orders, particularly with preorders, and issues with product details, such as clasp quality. While the majority of feedback reflects a positive sentiment towards the brand, addressing these concerns could enhance customer loyalty and trust. Overall, the company demonstrates a commitment to quality and efficient service, though improvements in communication and product consistency are suggested.
This summary is generated by AI, based on text from customer reviews
I love my Amy Rose necklace! Shipping was very fast and I highly recommend it!
King Ice has one of the best gold plated quality chains I have ever seen, I had this Chain before for 5 years before I lost it! Color never changed! I love it
Good experience i'm satisfied thank you i'll wear it a lot
Hi Alene,
Thank you for shopping with King Ice! We are happy to hear that you are satisfied with your order.
I felt just like Pac when I had this on Saturday night, everyone was looking and complimenting.
Hi Jimmy,
Thank you for shopping with King Ice! We are so happy to hear that you are loving your jewelry!
The size surprise me and the detail is on point like everyone else on here. I wish the chain was longer. But I'm definitely going to get one or two more from this collection
Hi Lesly,
Thank you for shopping with King Ice! Thank you for your feedback.
Service was great. I was very satisfied and shipping was fast.
Hi Andrea,
Thank you for shopping with King Ice! We are happy to hear that you had a positive shopping experience.
Easy shopping and quick delivery and my kids really liked the necklace. Good quality
Hi DaCota,
Thank you for shopping with King Ice! We are happy to hear that your kids liked the necklace you ordered!
Wonderful products and fast international delivery
Hi Gary,
Thank you for shopping with King Ice! We are so happy to hear that you are satisfied with your order.
Hi,
Thank you for shopping with King Ice! We hope your son liked the jewelry.
Everything look exactly as it was on website. I received package earlier than expected delivery, so that was a bonus. Definitely worth it
Hi Zachary,
Thank you for shopping with King Ice! We are happy to hear that you had a positive shopping experience.
Everything I ordered is so beautiful and well packaged. I will definitely order again. Thank you KingIce!
Hi Audrey,
Thank you for shopping with King Ice! We appreciate all the love and support.
Charged for shipping even though it said I was eligible for no shipping and my buddha necklace was defective. Going to try exchange but the next item comes quicker since its an inconvenience.
I ordered an item in November 2022 and it was never delivered. After contacting the shop, they sent the item again in February 2023. However, the second attempt was also unsuccessful, as the item was never delivered by the shipping company (USPS), and it came back to them!
The shop has been unresponsive to my emails and phone calls, and it appears that they have no intention of resolving the issue. I believe that this shop has engaged in fraudulent activity by taking my money for an item that they never intended to deliver.
Nice…………………………………………………………………………………….………….………………….
Hi Brandon,
Thank you for shopping with King Ice!
Excellent experience. Although I live in Europe, we received the package relatively quickly, if you take into account that it took almost a week to get it through customs. My daughter is very happy with it!
Hi Chris,
Thank you for shopping with King Ice! We are happy to hear that your daughter is loving her necklace!
Chain looks good and fits well well worth the purchase
Hi George,
Thank you for shopping with King Ice! We are happy to hear that you are loving your King Ice Jewelry.
Thanks you so much, just 1 week for give the Sonic diamon in south french. He is amazing, so beautiful!
Hello,
Thank you for shopping with King Ice! We are happy to hear that you are loving your Sonice piece.
The item arrived quickly and in excellent condition.
Hi Marc,
Thank you for shopping with King Ice! We are happy to hear that you had a positive shopping experience.
Necklace came and look just like how there shown on the website
Hi Benjamin,
Thank you for shopping with King Ice! We hope you are enjoying your Halo necklace!
Answer: Hello, Thank you for contacting us. We carry both solid and plated gold items. As well as Genuine SI diamond and CZ stones. All material descriptions will be listed next to each item under "Details" on the website.
Answer: Hello, https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200828937209272 Your order was shipped out today! Our general processing time is 1-3 business days, not including the holidays. Sorry for any inconvenience. Best Regards
Answer: Hey Jacob, Unfortunately we do not have any solid 14K gold Miami curb chains at this time. We apologize for any inconvenience.
Answer: Hey Came, International shipping usually takes 4-10 business days.
Answer: Hey Lance, Our gold is dipped 5 times in real 14K gold ionic plated material.
Answer: Hey Fred, We do not recommend to shower with our products on or to expose them to any liquid, water or oil which will cause damage. We also recommend to use a dry hand cloth to help maintain the item by rubbing it down periodically so it will help maintain it.
Answer: Hey Kelly, Were you able to be helped with this order? We apologize for the delay as we had a revamp to our reviews system. If not then please contact us to Sales@kingice.com.
Minding our own business. The Men's Street-wear Jewelry Business.
Hi Othman,
Thank you for shopping with King Ice! We are so happy to hear that you are satisfied with your jewelry. Thank you for all the love and support.