Okay, first and foremost I had an issue with an exchange I tried doing; they had resent me the same size back that was intended for an exchange. Although I was mad, I got great answers from princess regarding the issue & everything is being taken care of as we speak. I'm hopeful I'll get the size I need once the original package gets back to them. Other than that, I can't wait to order more from killstar & rep them majestically. I have a peace of mind now that if I ever have an issue again whenever I order, I'll get answers right away. Keep doing what y'all are doing! Rad customer service! Shoutout to princess & Magda for quick responses! I'll update more once I receive my package back!

I'm a super curvy lady with a small waist (I wear a 16 normally, bra size 36H) and their XL and XXL dresses and leggings look amazing on me. The fabrics and workmanship are always of a very high quality. The quality of the jewellery is top notch. My studded faux leather jacket turns heads. People have stopped me in the street to ask where my outfits come from. The dusters I have look beautiful over every dress I have got. Their customer service is excellent and delivery is fast, packaged beautifully. I get super excited when my packages arrive! I just can't have too much Killstar in my wardrobe!

I had ordered a dress where it came and it was too small. I returned it hoping for an exchange and reading it would take about 7 to 10 business days I was a little detoured in finding out I wouldn't be able to receive it so quick. I actually received my exchange about five days later and I am completely in love with the dress. The customer service was great, if I sent an email, I usually received a response in within a few hours and they were always very helpful. I have probably made at least seven purchases from killstar this month alone. They are a favorite brand of mine.

Due to an admin error 1 dress from my order was unavailable and they promptly offered to either refund me or let me choose another item.;)

I got an answer within 5 min and my order was processed. This was my 2nd time ordering and both times the service was superb, fast and professional. The clothes are also great quality, durable and beautiful. I would recommend it to anyone darkly inclined;)

Also, special thank you to Emily for her helpfullness and kindness with my order.

I have been buying Killstar dresses for a few years now and unfortunately, my latest purchase had a defect. I emailed their customer service team and communicated with a lovely person called Annemarie who put my mind at rest this was not the norm and helped me return the item. The whole interaction was completely stress-free and easy. I cheekily asked if there was any way of getting the dress before a certain date as I was hoping to wear it to a festival and Annemarie said she would get the dress prioritized as it was not just an exchange, which was very kind of them to do. My Killstar addiction shall continue and I'm glad that I am purchasing from a company whose staff are helpful and care about customer service, which seems to be a rarity these days.
Thank you Annemarie and thank you Killstar, you absolute babes

I have ordered many times from Killstar and have not had any problems so far. Unfortunately this time an article was delivered wrong (unfortunately they sent me the wrong bag). So I got in touch with the customer service, I was always answered fast and very friendly, even on my many requests I have always received satisfactory answers. The shipping costs for the return I should also get refunded and the money for the article, I have already got back (although I actually wanted a replacement, but that's not bad). I will definitely order from Killstar again.

I use the UK site as Im in England. I have made many orders over the years. The items are always great quality and exactly as portrayed on the website. Quick and efficient delivery. There was one occasion that they ran out of the item I ordered during a big sale and they were very speedy and efficient at letting me know my options and exchanged the item for me win no issues. I recommend Killstar to all my mates, amazing products that keep varied too. Im always excited to see what they bring out next!