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Tennessee
1 review
0 helpful votes
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Employee meltdown
January 1, 2022

Changed order at window cause I was not going to pay 49.00 for a 12 pc chicken strip meal (hell I will go to Audrey's for that). When I changed it at the window with the girl the person behind her who was boxing up the chicken strip order got pissed threw the box of chicken on the floor and the tongs and stomped off. The girl that took our order was outstanding she give us cookies, extra chicken and biscuits. She was very embarrassed on what happened! Oak Risge Tennessee KFC Location

Date of experience: January 1, 2022
Australia
1 review
1 helpful vote
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Love the taste
June 23, 2022

I dont think i could live without their fried chicken. I eat it very often and Im in love with the spicy wings. I also enjoy zinger burger and their coleslaw. I dont know what people expect from a fast food restaurant like this, but my rating is 5 out of 5

Date of experience: June 22, 2022
Canada
1 review
2 helpful votes
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Bland food
December 16, 2022

The gravy has changed so much over the years its bland and tasteless. The popcorn children isn't any better as it bland as well. What happened over the years KFC? You use too have the best grave and chicken oit there. Now i wont go back. Too many times not satisfied.

Date of experience: December 16, 2022
Pennsylvania
1 review
1 helpful vote
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KFC is so underrated and all of their food and drinks are delicious. I don't understand why some people hate their food. Their chicken tenders, mashed potatoes, biscuits, and even their special sauce is amazing. The only con is the price.

Date of experience: January 28, 2023
Singapore
1 review
0 helpful votes
Follow M L.
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On 26 July 2023 I went to kfc Siglap in Singapore at 1924. The horrible manager called danish was rude, aggressive, unhelpful and shouted at me saying I took too many serviettes and give them back. Then arrogant danish refused to give me the thigh part that I asked for. Horrid danish has a bad attitude to customers. I and my wife were very angry and upset when all we wanted was to have a happy dinner.I complained to kfc and the Area Manager called me and personally apologized to me.

Date of experience: July 26, 2023
New York
1 review
0 helpful votes
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During Corona Scare employee in Fort Lee KFC sneezes in paper towel and uses same
Snot laden towel to wipe his hands. Then picks up his gloves with his germ filled hands and touches most of the exterior of his gloves to pull them back on. I walked out immediately. Meanwhile, getting messages from KFC about how they are looking out for our safety with cleaner methods.

Date of experience: March 24, 2020
Michigan
1 review
1 helpful vote
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Disappointed
August 28, 2022

I have eaten Kentucky fried chicken for the last time. I understand raising prices with the way things are now. The quality of chicken was shocking! Such small pieces and hardly any meat. I have given them my business for for decades. No more!

Date of experience: August 28, 2022
Washington
1 review
1 helpful vote
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Taste
October 9, 2023

I have tried both fried original and grilled bucket of chicken. The fried does not taste like it did when they first started ths business. It is not finger licking good. Not same seasoning just not good flavor. I do not know what it going on they need check seasonings. The grilled is not seasoned at all. Abandon grilled or add more seasonings. What is going on with this company. I could not wait to buy kfc years ago,o but it is the worst fried chicken. Please fix the seasoning or is it the prep(allow more seasonings), cooks or oil ( you need to cook the old way)
I know everyone is health crazy but this is crazy. If you can not provide the taste of back in the day CLOSE SHOP.

Date of experience: October 9, 2023
Egypt
1 review
1 helpful vote
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Bad experience
March 16, 2015

Actually they still give the bad service without caring about people opinion such branch in hurghada should be closed as the staff at all are not qualified food is very bad I think they need someone to make healthy and safety check for the food quality and staff hygiene they should know that what is the hospitality and how to deal with customer

Date of experience: March 16, 2015
California
1 review
0 helpful votes
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Spicy and tasty chicken
December 25, 2017

I love KFC very much. I have order any time. Also coke bottle bonus. Lot of people has interested to eat this chicken. Family package has good. Wednesday offer will be bonus. I have shared with my friends. Good luck KFC

Date of experience: December 23, 2017
Egypt
1 review
2 helpful votes
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The general view of an offer in any fast food restaurant is that it is made to attract new customers, not in KFC, It isn't. In KFC the publicity offers are made apparently to dope or trick customers into buying overpriced $#*! with very low quality for a world class fast food restaurant, and as if that isn't enough. The portions were so small for an average person, I doubt it could feed 1 person despite being advertised as a meal for 4.

Date of experience: April 1, 2023
Alabama
1 review
0 helpful votes
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Very rude!
September 24, 2022

I just left the Canton store and someone was taking my order and she was very rude saying she could not understand me i spoke up and repeated myself in a very nice way 3 times and after she finally got the order I drove up to the window and she was throwing my food in the box and looking at me with a very mean look. I have been a patron for years and know everyone there and have never been treated so bad in my life. I can tell she was in a really bad mood and she blamed me for her lack of understanding English! I will never go though there again. We as customers deserve much better especially when I come through often! Never again! I will not even eat my meal now because she was using her hands which is very gross.

Date of experience: September 24, 2022
New York
7 reviews
12 helpful votes
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Not worth it
January 9, 2024

We hadn't been to KFC in years. We wanted some chicken tenders. So we stopped in and for 3 measly tenders it was over $8.00. They were skinny or small. The taste was ok but Chester's chicken is WAY better. Never again will we go there.

Date of experience: January 9, 2024
Australia
1 review
1 helpful vote
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Overall average
November 8, 2022

Overall, an average experience, I really like the food but customer service is really not their best side, I waited for too long to be seated at first, then food and drinks. Love their food, especially chicken sandwich, with better service they could be the best place to eat for me.

Date of experience: November 8, 2022
North Carolina
1 review
0 helpful votes
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Very unprofessional
April 1, 2022

They need customer service training. How they gone tell u to take food that some people don't eat. And we was in line she said she was closed. Like very rude and very unprofessional. I wouldn't recommend to no one. They already had a line back around the building

Date of experience: April 1, 2022
Alabama
1 review
0 helpful votes
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I got off work…tired and famished.KFC wasn't my first choice but I figured it's been a while so why not give them "another try".( had a few disappointing visits prior) Ordered a 2pc Combo and thiS is what I received?!Uncooked Chicken… the flour is still white.did not realize until I was on my way to the School pickup line. What a letdown… with a heavy heart this is the last time I want to give KFC another try. Reluctantly I believe our relationship may have come to an end… I feel it's only fair to inform you that we are no more.you have hurt me and saddened me to my core one time too many. I was loyal when others said you were no good and lacked personality. I stood firm over the years as you proved the naysayers wrong… you showed them all that you were still king of the Chicken Game…this is truly hard for me to say goodbye.Generations of my family have enjoyed you so many nights around the dinner table and I lovingly kept the tradition going with my love ones…I wish you well in all you do, but I must say with a slow walk away.a look back. A feeble wave and a sad smile goodbye.

I was so put off. Wasted my money

Date of experience: January 31, 2024
Nebraska
1 review
0 helpful votes
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Changes
January 5, 2023

I have always enjoyed my local KFC. Ate there probably once a month. But noticed the prices are rising. Understand inflation. But fixed incomes are not rising. I can now go to a sit down restaurant,for the same prices. Sorry to say

Date of experience: January 5, 2023
Australia
1 review
0 helpful votes
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Rude, abusive and a absolute disgrace. The drive thru member at 8pm on 5/12/2022 and I will never purchase from this store again, needs to find another job if he hates this job so much, he speaks to people so rudely

Date of experience: December 5, 2022
Rhode Island
8 reviews
1 helpful vote
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Not bad overall..
September 15, 2020

We have visited the Somerset, MA KFC several times since they reopened after being closed in the beginning of the pandemic. The original recipe dinners were satisfactory, mashed potatos and coleslaw were ok. My friend said the new fries weren't as good as the wedges used to be. He liked the chicken sandwich. The only complaints, if you get a breast watch out for the broken wishbone which is still attached and in the meat. The breast was tasty, though. There was a slight communication problem in the drive through, she put white meat in after I requested dark. The rest of our orders were accurate and the food was a good value.

Date of experience: September 14, 2020
Arizona
1 review
1 helpful vote
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My husband told KFC several times of my allergy several times! The manager even gave us the food and said they were cautious. They smothered my potatoes with the very ingredient that My husband made them very aware that I was allergic to! The worst part is not having to go to the hospital because I almost died! But the spit in the face they gave me by sending me a damn $20 check basically telling me, "oh well!" TF why I don't eat at $#*! holes like this place! He wanted to go is the ONLY REASON why tf I gave them a chance! Not only did they really mess up and jeopardize my life's breath and well being but gave me a slap in the face! They will so apologize when I have a lawyer call the CEO! So if you have any allergy you should skip this place because they surely don't give a crap if they kill you!

Date of experience: May 15, 2020

Overview

KFC has a rating of 1.9 stars from 224 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KFC most frequently mention customer service, pot pie and chicken tenders. KFC ranks 304th among Restaurants sites.

service
108
value
105
shipping
48
returns
52
quality
96
+46