• Kentex Cargo

Kentex Cargo

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Overview

Kentex Cargo has a rating of 4.06 stars from 44 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kentex Cargo most frequently mention customer service. Kentex Cargo ranks 37th among Shipping sites.

  • Service
    27
  • Value
    25
  • Shipping
    26
  • Returns
    14
  • Quality
    23
Positive reviews (last 12 months): 90%
Positive
9
Neutral
0
Negative
1
1
See all photos
How would you rate Kentex Cargo?
Top Positive Review

“Quick, easy and painless!”

Edwin B.
12/5/22

Kentex is responsive. They answered all the questions that I asked. The package arrived intact from the US to their Wetlands location. 1. No hidden charges. It was straightforward. 2. Excellent customer service 3. They are legit. No monkey business. 4. Please organize your stuff properly and follow their guidelines to avoid delays. I'm going to be sending more stuff to Kenya with them. 5. Didn't have to deal with customs. 6. Way better than regular shipping services.

Top Critical Review

“Learn from our mistakes and DON'T use this company”

Shadrack m.
8/23/21

No one told me there are hidden charges until i ordered with them. According to my calculation i was supposed to pay $30 for a package but was given an invoice of $75. Another time I shipped some camera batteries. Upon receiving on their warehouse they emailed that they dont ship batteries so i told them to return to the seller. They never did. After 4 months of going back and forth i realize that i was being played. There are better companies, i hate their rude way of handling customers

Reviews (44)

Rating

Timeframe

Other

Thumbnail of user edwinb241
1 review
0 helpful votes
December 5th, 2022

Kentex is responsive. They answered all the questions that I asked. The package arrived intact from the US to their Wetlands location.
1. No hidden charges. It was straightforward.
2. Excellent customer service
3. They are legit. No monkey business.
4. Please organize your stuff properly and follow their guidelines to avoid delays.
I'm going to be sending more stuff to Kenya with them.
5. Didn't have to deal with customs.
6. Way better than regular shipping services.

Tip for consumers:
Include a shipping list with your package, label your stuff, share the shipping list with the recipient of the package beforehand. Have them compare what they received with what's on their list. Kentex Cargo allows your to inspect the goods before making a payment.

Products used:
Shipping service. I'm the sender.

Thumbnail of user amirs106
1 review
1 helpful vote
June 1st, 2022

I have imported clothes twice in the last 2 months and Kentex delivered promptly. Now I always explore the online shopping from US Amazon, Walmart, eBay etc. Great service

Amir

Products used:
Clothes

Service
Value
Shipping
Quality
Thumbnail of user cheronol
1 review
1 helpful vote
January 20th, 2021

Delivery is effective. A very trustworthy company. I'd recommend them to anyone. Customer service is good but there is room for improvement

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterw1412
1 review
1 helpful vote
April 14th, 2022
Verified purchase

If Great Service was a Person, KENTEX CARGO would be it. Patricia was especially very helpful. She always responded to my queries on time which was really helpful as i waited for my package to arrive in Nairobi. Thanks Kentex. Can't Wait to Ship More Stuff Through You in the Long Term

Tip for consumers:
They are really great, very professional, timely, and their customer service is exemplary. Their customer service agent, Patricia, is especially very helpful all throughout the shipping process. I give her an A++

Products used:
Shipping from US to Kenya

Service
Value
Shipping
Returns
Quality
Thumbnail of user joem2957
1 review
0 helpful votes
May 14th, 2023

Love using their service. They are reliable and transparent about the entire process from payment, shipping,tracking and delivery. Their communication is also superb(emails and texts) which I prefer. Overall, highly recommended!

Tip for consumers:
No

Products used:
N/A

Service
Value
Shipping
Quality
Thumbnail of user alicea393
1 review
0 helpful votes
November 29th, 2022

I have been a customer with Kentex Cargo for some time now and I have enjoyed the service. Great customer service from the front office staff. They communicate well with customers, always polite and ever smiling. I have always felt welcome when visiting the offices. Messages and emails confirming the arrival of the parcels are prompt
I have never experienced any challenge in regards to parcel being lost of misplaced
It is great doing business with the company.

Tip for consumers:
Reduce several duplicated and automated messages sent out

Products used:
Apparels

Service
Value
Shipping
Thumbnail of user crystalk353
1 review
0 helpful votes
July 14th, 2023
Verified purchase

Kentex is my go to shipping partner for all things USA to Kenya.

Good speed and timely updates in case of any issues.

And wonderful customer service always.

Just anxiously waiting for my phone to arrive. Thank you Kentex

Products used:
Bought cosmetics and a phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user dana696
1 review
0 helpful votes
August 4th, 2022

Kentexcargo is transparent in terms of service delivery, trustworthy with invoice assisted payment options while buying legal staffs oriented from the United States of America (USA) e. G, eBay, Amazon & Walmart. I started by ordering -Taylormade golf hat from the Golfio.com and it was delivered to me without any doubt. Again Witzman Canvas backpack traveling bag, successful it was from Amazon.com. I appreciate this company for caring and trust with them. Payment systems are friendly and can be understood, no complications-as I always prefer M-pesa way to avoid process like billing code zip, those ATM card details. You want a good shipping company I would recommend you to choose #kentexcargo.And that they aid by means of one of the services like " an assisted purchase"mostly with links from Ebay, Walmart, Amazon e. T. c. Finally I would want Kentexcargo to expand their business territories to states like: United Kingdom (UK), Australia, China, India, Dubai, Germany, Italy, Japan e. T. c. All thanks to Kentexcargo for availing themselves to us customers, we love you the same way you love us

Thumbnail of user jimmiel42
1 review
0 helpful votes
July 9th, 2022

Great communication, excellent service. Fast and efficient. Service was excellent. Any questions I had were always promptly answered.

Thumbnail of user anthonym2353
1 review
0 helpful votes
July 9th, 2022

This was my first shipping experience with you. I had read a lot of negative press but I was hopeful. This was repaid by exemplary service! Received my item in less than a week! You kept your promise! The interaction with the front office staff was extremely pleasant! Maureen was truly amazing. Here's to many more!

Service
Value
Shipping
Quality
Thumbnail of user franklinm113
1 review
0 helpful votes
December 4th, 2021

From prompt one on one communication to the patience of handling a customer to helping with last mile delivery, I recommend this service, since 2017!
Shopping season was made really easy for me and I appreciate the team as well, especially Barbara for going out of her to deliver the ultimate experience, I could not appreciate the experience more!

Service
Value
Shipping
Quality
Thumbnail of user maryann.michuki1
1 review
0 helpful votes
January 4th, 2024

Had a seamless 1st shipping experience with Kentex Cargo, for items that I purchased on Amazon. Their site is easy to use, and I was updated at each step from warehouse receipt, shipping to receipt in Kenya. Will definitely use them again!

Service
Value
Shipping
Thumbnail of user joanneo92
1 review
0 helpful votes
October 21st, 2021

Delivery to my doorstep, good customer care, especially from Jane, Jackie, Maureen and Patricia. Will definitely recommend and 5star all the way.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shadrackm4
1 review
6 helpful votes
August 23rd, 2021

No one told me there are hidden charges until i ordered with them. According to my calculation i was supposed to pay $30 for a package but was given an invoice of $75. Another time I shipped some camera batteries. Upon receiving on their warehouse they emailed that they dont ship batteries so i told them to return to the seller. They never did. After 4 months of going back and forth i realize that i was being played. There are better companies, i hate their rude way of handling customers

Tip for consumers:
find better shipping companies

Service
Value
Shipping
Returns
Quality
Thumbnail of user doddiak
1 review
0 helpful votes
August 26th, 2022

I had a great experience buying and shipping with Kentex Cargo. They also have Super good Customer Service. Grace thanks alot.
Looking forward to working with you in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryw1396
1 review
18 helpful votes
August 25th, 2020

I got my stuff shipped to them in mid July and its now the end of august and they're saying it will take another 21 days. There's no way to track your shipment online, you have to keep writing emails and making phone calls. The customer care agents are rude too. I regret ever using them when my usual shipping company temporarily stopped shipping goods by air. Don't make the same mistake i did!

Thumbnail of user mkamaghangam
1 review
0 helpful votes
July 13th, 2023

The customer service is fast and reliable. It's hard to not work with them. Can't find myself looking for a different service provider other than this.

Service
Quality
Thumbnail of user andrewn909
1 review
0 helpful votes
July 18th, 2023

Kentex is the go to shipping company for stuff from the US. Their staff, especially Barbara, are of great help when shopping online. Kudos!

Thumbnail of user amollorodgers1996
1 review
0 helpful votes
June 21st, 2023

This is a world-class cargo transport you can transport.Take care of your goods until delivered to you.

Thumbnail of user jobg8
1 review
0 helpful votes
March 20th, 2022
Verified purchase

It is my second time to ship with Kentex. I got all my goods, no loss.
Just FYI.
1. Be patient- It will take a full month for you to receive your package. Purchase from amazon to westlands office.
2. Check the volumetric vs weight shipping cost. They will use whichever is higher. The 15usd/kg is not always applied ( I didnt knw ths and paid way above what I expected).
You will get your goods intact. Just dont be in a hurry.
The trackings system on their site worked for me. I knew when my package arrived and got an alert to collect.
Will reccommend.

Tip for consumers:
Patience. Order early, it will take more than 15working days.

Products used:
Electronics, toys

Service
Value
Shipping
Quality
Thumbnail of user noeljulies
1 review
6 helpful votes
March 16th, 2022

I have shipped with kentex before but I have never lost anything until a few weeks ago. Once in a while I ship good to my parents in Kenya only this time for them to tell me that two items were missing. Why steal a clients goods? A brand new shirt was missing, a pair of American flag shorts were also missing. I am so dissatisfied and disappointed. This is where my shipping with kentex ends. On top of that this shipping took longer. It was nice knowing yah! Next!

Tip for consumers:
Do not use Kentex cargo

Thumbnail of user pambun
1 review
0 helpful votes
August 6th, 2022

My only regret is that I never knew about Kentex Cargo before. GREAT SERVICE and Great customer service.

Thumbnail of user harrisonm88
1 review
0 helpful votes
July 27th, 2022
Verified purchase

Thanks #KENTEX CARGO for shipping first and safe my package you are my best shipping company reliable trustworthy shipping company Thanks alot Thanks alot

Tip for consumers:
Its a reliable company to ship with

Products used:
Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user fardowsaa3
1 review
0 helpful votes
February 15th, 2024

Kentex is the best overall when shipping stuff to Kenya. I had best experience and will use it again in the future.

Products used:
Baby formula

Service
Value
Shipping
Quality
Thumbnail of user mor49
1 review
0 helpful votes
July 14th, 2023

Smooth and efficient process with: timely communication from the staff and regular updates from their reliable tracking portal.
This is the best shipping company in the market.

Service
Value
Shipping
Returns
Quality

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About the business

KenTex Cargo Agency, a shipping company from USA to Kenya. We ship from Dallas, Houston, California, Boston, New Jersey and all Major ports. Shop eBay & Amazon

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4.1
44 reviews
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