Kamikoto Reviews Summary
Kamikoto has garnered a strong reputation for its high-quality knives, praised for their sharpness, craftsmanship, and aesthetic appeal. Customers frequently highlight the ease of ordering and prompt delivery, contributing to overall satisfaction. The company's customer service is notably responsive, with many reviews commending their quick resolution of issues and commitment to honoring warranties. However, some customers reported challenges with shipping discrepancies and the handling of taxes, indicating a need for improved communication in these areas. Overall, while the product quality and service are well-regarded, addressing logistical concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
We've got several sets from this company. One had a separation issue at the handle. They replaced it no questions asked. Great experience.
We love the Kamikoto knives and have used them for just over a year.
One of the knives in our set snapped at the tang so I contacted customer service to see about replacing it. They asked for a picture to see the damage, which is understandable. They immediately sent a whole new set of knives even though I only asked for the one knife to be replaced. It was shipped quickly to us and there was as no charge for the shipping.
Recently, I received a few sets of Kamikoto knives as a gift. To this point, I have been thoroughly impressed with the quality of the product; they are by far the best knives I've owned or used.
When addressing one minor issue that I had, the customer service team was exceptional. Their responsiveness, cordiality, and respectfulness was absolutely incomparable, and they were able to resolve the issue with diligence and ease.
I would recommend this company and their products to anyone without hesitation.
Disappointing... knives are already losing edges and wear... I don't recall if these were carbon steel but not impressed at all
I experienced a problem with the shipping of the order They could not have handled it better
I ordered my product off the website based on all the information available and was really satisfied with the communication up until the time the product didn't ship. I was just given information that their carrier was having a problem. Not my problem but a problem. All I was asking for was an update on my product shipment. After numerous emails I was finally told it was out of their hands and the problem is fed ex
So with no recourse other than canceling my order a Christmas gifts. I waited on FedEx to pick up and ship my order. My fault four being a customer I guess. The real issue is I was continue to be bombarded with ads from your company as well as every time I went on Facebook. I was offered discounts to order additional items when I haven't even received the first ones.
Dear Mr. Scott M.,
Thank you for your review.
Having investigated your order and previous communications, we apologize that you did not receive the customer service that you expected when contacting us. We have taken your feedback and aim to provide our customers with more clarity regarding their orders and deliveries.
We had contacted you privately to ask if there was any further feedback you had regarding our service that we would be able to implement.
We understand that your order was delivered despite the delays and hope that the people receiving the gifts are still enjoying their knives.
Kind regards,
Kamikoto
Love these knives. They cut really well. I did not get the steak knives with this order but they are on my list for the next purchase.
I recently received my second order of Kamikoto knives - my first purchase was the kanpeki set, and this one was the kensai set.
The customer service could not have been better - on my first order, I submitted an inquiry and received a response with 12 hours, and on the second order I received my purchase roughly 2 weeks before I had anticipated receiving them.
The knives themselves are truly first rate, although using a single bevel knife does require a learning curve. Absolutely gorgeous workmanship, as well as nearly indestructible. Having had my first set for a year, home use, I have only sharpened them twice in that time.
I could not recommend Kamikoto and their knives any more highly, and their customer service is something you simply do no encounter in terms of quality - an absolutely A+ experience and products.
After my first purchase of the cleaver, I fell in love with the design and the quality of Kakimoto knives. With my second order, the package was unfortunately lost during the delivery. The customer service took care of the issue and sent the replacement right away. I never write product reviews but I'm compelled to let the world know Kamikoto is committed to deliver the best knife quality as well as impeccable customer service.
Thank you, Kamikoto. You are the best!
I started buying just one to try. And ended getting the whole collection. Customer support is the best. Very good value for the money
I received my Senshi knife set recently. The packaging, wooden box and display stand were a pleasure to behold. The knives are works of art - precision made, well balanced, sharp as a razor, sleek hygienic design, and branded with quality text and graphics. I would have paid twice the price if I knew how well received they were going to be. It is a joy to use these knives for food preparation. Do not be fooled by cheaper products which certainly will not carry the Japanese standard of perfection or instill such a feeling of respect for the makers. They are my katana and wakizashi of the kitchen! Very happy.
You will not regret buying it. Try to believe it. I had many different knife this one is exceptional..
My order arrived yesterday, just as forecasted. I had just enough time to unpack and use them to prepare supper. They are most amazing. Perfect weight and balance, and they are sharper out of the box than many knives that I've carefully honed. I could not be more pleased.
This is my third purchase I liked my cleaver so much, I gave my son one for his birthday. Both him and his wife are giddy with the knife.
I have the 7 knife set coming in a couple of days I am excited to put them to work The Black is next.
Great job Kamikoto!
It is without hesitation that I say Kamikoto knives are the best knives you can purchase. Whether you are a home chef or work in a professional kitchen, these knives will greatly enhance your culinary experience; you will never want another brand again. I have found their customer service to be outstanding and responsive and I will remain a loyal customer for life! Bon Apetit!
We ordered the Compete Collection from Kamikoto! The knife set is by far the best knife set I've ever owned! However, on delivery the 7" Santoku Knife had the last 1.5" of the blade flattened out and lost the natural curvature of the blade. A minor defect and still razor sharp. We contacted Kamikoto concerning the defect and they scheduled a replacement to be sent out within 12 hrs! Plus they're letting us keep the first knife for our troubles!
All in all AMAZING customer service and beautiful knifes! I can't wait to start using them!
The boxes in which the knives were shipped were defective in that the screws in the hinges did not hold you did replace the boxes but it was a lot of trouble
Dear Carl T,
We are deeply saddened to hear of your experience but thank you for taking the time to share your review.
We have been delighted to hear that you have received your replacement boxes, however, we do again apologize for the inconvenience caused.
As such, we have sent you a private email with a unique gift card code and would be honored if you would allow us another opportunity to demonstrate our exceptionally high-quality products.
Please let us know should you have any additional questions for us, as it is an honor to serve you.
Kind Regards,
Kamikoto
They have a great customer service! Because they know what I needs and make for me the service. Even Knives quality is so nice!
I bought two sets of knives and these ones are the best!
From the business
Handcrafted Japanese Ibaraki Steel Knives; known for the Kanpeki Knife Set and the iconic Santoku 7-Inch Chef's Knife. Each blade pays tribute to the centuries-old craft of knifemaking, and is handcrafted with precise attention and care, employing traditional skills handed down by expert knifemakers through the centuries. Kamikoto knives are solemn blades made for a lifetime, crafted for chefs and knife enthusiasts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Jack S.
Thank you for your review. We are sorry that your original order was not up to your standards.
We have reviewed your order and are please that we have previously issued replacements for your knife set as well as a complimentary Toishi Whetstone to ensure the sharpness of the replacement blades remains.
We hope that you are enjoying these knives.
Please do not hesitate to contact us again if there is any other way in which we can assist you.
Kind Regards,
Kamikoto