JustFlowersReviews 5,777

Terrible experience. Bouquet was half of the size and number of flowers as advertised in their "as shown" photo. That had over 7 roses, multiple other flowers. Sister got THREE old, fully opened roses. Sent the company the photo of what sister got. FOUR, including a manager, kept apologizing, but then kept talking around the rip off. They contacted the local florist and told me the bouquet was "filled to value." If you advertise that a $60 bouquet is on sale for $40, you don't send something with THREE roses and a few mums and carnations, not even with the same colors. During prime growing season in a small town in western NY, three roses do not cost this much from a florist. You don't specify in the order's ad that the order will be "as shown" and then send HALF the shown bouquet. I've ordered for 30 years from many other florists, never had such an experience as this. Have used several florists in the area and had lovely, full bouquets for the same amount of money, even for less. I thought Just Flowers would at least have another bouquet sent or offer a full refund. Instead, they offered $5 toward my next order. Why would I order again, after this experience? Then, when I told them I was going to write a review, they offered me $10 refund, like they were trying to pay me not to write a negative review. After a few phone calls, emails, sending them the photo of the bouquet hours after it arrived, etc., I was done. As far as I''m considered, they practiced false advertising. They advertised a sale item "as shown" and sent half of that item and then said it was "filled to value." Yeah, to a $20 value... It took too much time out of my day to end up nowhere. After my experience, I'd be willing TO PAY to spare someone else from spending their hard-earned money on a skimpy, embarrassing arrangement. You send flowers for special occasions. They are already over priced. But when you have to explain and explain why these two photos do not match, why it's false advertising, why 3 old fully bloomed roses and 6 small mums or carnations do not equal a $60 bouquet, especially not in Small Town, America, to the managers, etc., who can see with their own eyes how different the arrangements were, then it costs a lot more than a wasted money and an embarrassing bouquet. I spent a lot of time trying to place the order (the web site wasn't working, so I had to call; the rep was nonchalant about it, but I wasted time trying to get it to work, only to find out, it just wasn't working), then it took a long time to place the order. Then, they never gave me my final cost. The whole thing took way longer than I anticipated, so I just wanted to get off the phone and get on with my day. If I had to pay to place this review, I would have--just to spare someone else from spending their good money on a special occasion, only to get an embarrassing, skimpy bouquet and then super unsatisfactory customer service, when the proof is right in front of their own eyes.

I ordered by phone so I can be sure they deliver on that day, Sunday. They assured me TWICE the flowers will be there. I even paid extra so they deliver at 1 pm. They DID NOT DELIVER! I rescheduled for the next day, Monday. When I haven't received a delivery confirmation I called to see what is going on, they said is on it's way. Two hours later I receive an EMAIL they were unable to deliver NO REASON WHATSOEVER!
WORST COMPANY EVER! THEY SHOULD BE BANNED FROM GOOGLE! WHY ARE THEY STILL HERE? THEY JUST CHEAT PEOPLE!
NO STARS!