JustFlowersReviews 5,777

Ordered Flowers for my daughters birthday on the 15th to be delivered on the 17th. Placed order online. The day of delivery I received no email that they could not be delivered. I waited till 9pm to see if they would come. They did not. I asked for the following day. Spoke to someone at 11am on the 18th and asked for them to be delivered even though they were a day late. Come 530 on the 18th got a call that the company that was to deliver flowers needed more money to deliver order because it was a further drive. This delivery was to be in Ann Arbor... Downtown Ann Arbor. Not the middle of nowhere. Trying to cancel the order was timely and frustrating. Just Flowers gave me the run around. They wanted to put order on hold for another time. I said cancel several times. They kept talking about discounts... Cancel I said. Finally I had to make threats and that I would be filing a complaint. Awful Experience. Never have had a problem with any other Florist website before. So don't use Just Flowers.

Should have read the reviews first I would never have used them if I did. Ordered some flowers for my Aunts birthday in a beautiful teacup with a lovely little quote on it that I thought would make her smile.The arrangement she received were flowers in a plain white mug that I could have picked up at the dollar store. Would love to be able to show you the difference.
Spoke to Customer Service then a manager called Jill. I was told they contacted the local florist who said that it was a sub, it was a disgrace I was so upset. Please do not use this service, I know my family friends and myself will never use Justflowers again.

This company by far the worst, my husband ordered flowers from them on valentine day, and he specifically ask them if they can deliver on Valentine, otherwise he will find another florist, well no flowers for me, they didn't deliver, next morning my husband received a call from the local florist, that if we still want the flower to be deliver, my husband said, you guys supposed to deliver on Valentine day, that you guaranteed that it will arrive! So my husband hand me the phone, the florist told me that they were close on valentine day, that they are on the way to deliver my flower! That they want to make sure that I'm gonna be home, i told them yes, well the flower did not arrive, so we got the phone call, that they cannot deliver the flower at all, because its snowing, I can't believe this company, called me that they are on the way, then later, can't deliver again, because its snowing outside! Its already snow with 2 inches already, its gonna be snowing for next couple days! This is horrible, anyway, i told them I don't want the flowers anymore, Valentine day is over, and my husband paid $252.00 for the 2 dozen of roses, he ordered the best flowers for me and pay this much, for not be deliver on the promise date and lied to him about they guaranteed the date promise was not fulfill, we all know, all florist jack up the price for the flowers, if its not valentine or special occasion, you can buy a 2 dozen of roses for a lot less than on a normal day, anyway, we called just flowers, and told them to cancel the order, and refused to cancel it, that they have made the flower specially for me, yes but you didn't deliver on Valentine, still refused to refund my money, so I called my bank and explain to the bank that I did not receive the flower on valentine day, and they refused to cancel, the product, that they can't even deliver, how is this company trying to scam, anyway they kept harassing me, I don't even have my flower, suppose to make me happy of the special day, and they make sure you be stress that day! Never will deal with this company again, which they think were stupid! They took the order, promise and guaranteed to deliver and fail to do so, knowing that the florist is closed that day and delivery did this in purpose is a bad business, the only company I will order from is gift tree, where I always have ordered and the recipient is happy and will tell you if they can deliver same day or not, products are wonderful, better than the pictures is totally care about their costumers, is the best company, by far have not disappointed us!

I ordered a specific arrangement of flowers to be delivered for my mum's birthday. Total cost was $93.00 (CDN).

Flowers were delivered after 5 on the day, went to a neighbour's house (despite the fact that someone was home) and they amounted to less than a dozen flowers jammed into a cheap vase. Can't even call it an arrangement - they were random flowers in an ugly vessel.

My brother picked up a $20.00 bouquet at the grocery store and it was 100x better than the expensive arrangement from "Just Flowers". More effort went into the grocery arrangement - the flowers were larger, colours were coordinated and there were way, way more blooms.

I then called Just Flowers to complain.

I sent a picture and then they "investigated' my complaint. I will say, that the customer service people are very polite, they are just completely ineffectual. Many emails and phone calls later, Just Flowers offers me $5.00 off my next order in 'compensation'. Yeah right. Fool me once, shame on me, fool me twice, well you know how it goes.

The cheap vase, missing flowers, tiny bouquet were explained away by stating that they had the right to substitute.

It's now 11 days after my order and Just Flowers is now prepared to give me a $10.00 refund. I'll take it, but it was still a giant rip-off and I will never use this company again.

Avoid Just Flowers - they are deceptive and dishonest.