JustFab has a rating of 3.4 stars from 10,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
Quality is good as explained by the seller. Recommended item.
Hello Samantha,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everything was perfect. Very satisfied. Will buy again...
Hello Nicole,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
The quality is very poor. It leaves furry parts all over.
Hello Edna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything was perfect. Great experience. Will order again.
I placed my last order over a month ago and still have not received it.
Hello Dami,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Will buy again service, different reading where good quality
Hello Tonya,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Great products, I am pleased‼ My new outfits will be so cute.
Hello Rachael,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product.
Best Regards,
Clark
Loved my shoes and accessories. I got so many compliments on those earrings.
Hello Sharon,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
My order was delivered very quickly. It came within about a week. Items were as expected.
Hello Karen,
We are glad you are enjoying our products and delivery! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Premium quality items. Well packaging. Delivery on time
Hello Shazia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Everything I bought was not sized correctly. Very disappointed
Hello Rocio,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Ordered some off white duck booties and they are my go to. Love them
Hello Ebony,
Great! We're happy to hear you love your boots! Thank you for sharing your positive experience with us! Have a fabulous day!
Best,
Nelle
Shoes are super pretty but they run to big fm the actual size.
Hello Ivonne,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My experience with Justfab has been great,I just wanna see more plus-sized options
Hello Natasha,
Thank you for sharing your feedback about our merchandise selections. We hear you, and we strive to provide a variety of styles on our website. Our Member Services team will reach out to you via email shortly to assist you further.
Best,
Bonnie
My order arrived in time and was the right size I ordered
Hello Jamie,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Super cute clothes! Fast shipping! Accurate sizing!
Hello Tiffany,
Thank you for the nice words that you said about our merchandise, shipping, and sizing. We truly appreciate reviews like these, which makes us want to improve our products and services even more! Have a nice day!
Best,
Bonnie
Good prices are reasonable. Affordable just right for me
Hello Christine,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Stay fabulous!
Best,
Dean
I placed my order and received it in a timely manner
Hello Teresa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Love the Shoes! Favorite place to shop they have everything you would want and need.
Hello Aracely,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Answer: Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!
Answer: They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.
Answer: From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.
Answer: I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?
Answer: I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.
Answer: Make a Small Claims Court claim online. That's how I got my money back..
Answer: Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.
Hello Josephine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad