Overview
JustFab has a rating of 3.4 stars from 10,360 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
I told multiple members in your chat and email that you send my package to a different address
They were absolutely fabulous it was really fast getting them perfect purchase
Hello Rachel,
We're glad you’re enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
My sandals were very sloppy… one was way bigger than the other… poorly made
Hello Mary,
Thank you for writing a review! We are sad to know that you are not happy with our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
This is the longest I have waited for a delivery. Projected date now show arriving after my event.
Hello Namene,
Thank you for leaving a review about our delivery. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
It's always so easy to shop on JustFab. Great products and pricing.
Hello Donna,
This is awesome to hear! Thank you for leaving positive feedback about our merchandise and pricing. We sincerely appreciate it, and we’re always happy to hear that our members are happy. Hope you have a marvelous day!
Best,
Bonnie
Product was of very good quality. It arrived within the estimated time period.
Hello Temi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Quick and easy with an on time delivery. Nice booties that feel good.
Hello Valerie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My packages arrived quickly and promptly, even during the holiday season with shipping!
Hello Breann,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Slow, misleading, and not what i was hoping for. Trying to get a refund but no luck thus far
Hi Kayci,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Still haven't received my items or money back. I probably won't order again
Hello Leslie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
As ordered and speedy shipping. My niece really likes the boots
Hello Dorinda,
Thank you for taking the time to share your awesome review! We’re glad your niece is enjoying her boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Fit perfectly can't wait to see how fall selection will look.
Hello Denisha,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I am now wearing comfy, beautiful cowboy boots.I love how they look and feel.Yummy on my feet.
Hello Kerrynn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
They know the information and help you solve your problems
Hello Mayra,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I ordered two pairs of shoes and both were the wrong size
Hello Bernez,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've never left the Justfab site unhappy. Always get what I am looking for.
Hello Cheryl,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Love this purchase! I get so many compliments on my Just Fab shoes!
Hello Eva,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shopping, purchasing, return and wearing of this order were all easy.
Hello Nancy,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I love shoes always have. Sale makes easier purchase exactly what want
Hello Vera,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
All my items were well delivered in a timely fashion everything was good.
Hello Selma,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
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- El Segundo, CA
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nanncy,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad