JustFabReviews 10,358

So I decided to purchase two pairs of shoes from the website and did NOT agree to upgrade to the VIP package. 2 months later I looked at my bank statement to find that I had still not been given a refund for the shoes I had previously sent back and that I had also been charged for 2 months VIP membership that I had never agreed to. When I rung up they said that I could never get the £70 back that was used to spend on this VIP package and that I would have to buy something online otherwise I would lose more money. Absolutely awful service. Now I've lost £70 and still waiting to see if they'll ever refund me £35 for the shoes I sent back a month ago. NEVER RECOMMEND THIS WEBSITE.

I ordered 3 pairs of sandals in August which when arrived were cheap and tacky couldn't be bothered to send them back. 6 months later I find that they have taken £37 out of my account! On calling to demand they return my money I'm informed that I'm a VIP member! And money can not be refunded! How does 1 order 7 months ago of cheap tacky sandals make anyone a VIP?!
DO NOT PLACE AN ORDER AS YOU WILL BECOME A VIP MEMBER AND CHARGED!

Upon realising that I was a V. I. P member I tried to get a much deserved refund.

After having the terms conditions explained to me a numerous amount of times I asked to speak to the manager. I started from the beginning on line as a new customer and explained to her screen to screen as to why I hadn't realised that I had signed up before I even purchased the deal. She persistently said I was lying and then hung the phone up.

As I have dealt with customer complaints as a manager myself I then calmly called back to continue my dispute. The following lady had a similar response and then informed me that she reads the small print when she shops online to which I responded this is probably due to your work experience with Just fab.

The whole thing is ridiculous and you can only be fully aware if you have the time to read a contract before buying a new pair of shoes, its a shame because I love the products but I have spent £105 with nothing to show for it as the credit has ran out.

I will be taking this matter to small claims court and blogging my experience on you tube as the just fab scam alert so please feel free to like my video in support of catching the buggers out.

I love JustFab. It was the only place I would buy shoes for about two years. I ordered almost every Month. Shipping is always very fast, although they did switch from Canada Post to Purolator a while back and I prefer Canada Post. The quality of the shoes is amazing. My go to pair of flats are still good looking after two years. I have had to stop ordering because they charge Canadian customers in US dollars now. So 39.95 is more like 55 plus shipping. Maybe when the Canadian dollar is back up I'll start shopping here again.

That first time customer special is completely a set up to draw you in. They offer a buy one pair get one pair free deal to first time customers but what they dont tell you is that the moment you hand over your credit card information, you are automatically signed in their VIP membership and without your knowledge or consent deduct 40 dollars a month for that membership! After 2 hours of arguing and threatening to take further legal actions they finally refunded my money after 10 months of deductions. No customer should ever have to go throught that kind of hassle and the fact that they use that deal as click bate to take advantage of you and your money is absolutely disgusting and horrible business.

I have so many great pairs of boots from them. I have been a member with them for well over a year now and have never had any issues! I have ordered a couple of times where the shoes just didn't fit my feet properly, so I returned them and my account was credited! I thoroughly read everything on their site knowing if I ordered I would be a member and my credit card would be charged monthly (says this when you sign up to get your first pair of free shoes). I have had no problem skipping months either, overall I have had fantastic service!

This is the most scam filled website I've ever shopped on. Before I had a credit card I used my parents to purchase some boots, I paid my mom the cash I had. The boots came and were in good condition, cheap too. The problem? My parents checked the credit card statement and JustFab had been charging the credit card $40 a month after the first shoes. I NEVER signed up, didn't even get their newsletter. This damn site STOLE MONEY FROM MY PARENTS without any notice- thank god my dad saw something odd... 6 months later- HUNDREDS of dollars. They refunded my parents their money and I will never shop there again. DO NOT SHOP HERE, YOU GET SIGNED UP TO BE A "MEMBER" EVEN IF YOU SELECT NO AND THEY WILL CHARGE YOU EVEN AFTER YOUVE PURCHASED SOMETHING. Their products are in decent condition, but I will never trust a site that charges people behind their backs. JustFab will take advantage of you.

I've been a member for quite some time and I did know that there was a $39.95 monthly membership fee which I needed to say 'yes' or 'no' to each month between the 1st and 5th. I know there was a month where I said 'no' but got charged anyway.

So right now I have 2 credits which annoys me but my favorite pair of shoes... and I usually spend a lot of money on good quality shoes which these aren't the best but they're okay... are from JustFab and I get compliments every time I wear them!

Fast forward to today. I know we're going to be gone on vacation and will not have access to email. Do you think I could just have them pre-cancel for March? Heck no! I emailed them on Monday and the automated response is I should have answer with 24 hours. Nope... no response. So... now is the night before I leave 3 days later and I don't need another 'credit' charge of $39.95 so I called them to much fanfare as others state. What a crock of crap! You can NOT pre-cancel for a month. Period. Paragraph. End of story.

So what did I have to do? I had to cancel my membership and hope and pray that they're telling me the truth... because God forbid they could actually email me what they promised (they can't)... that my 2 'Credits' will be processed at the VIP price but I have to call them in order to do it. They were trying to tell me before I demanded to talk to a manager that I would lose my 2 'Credits' and I said... No that's not happening... I demand to talk to a manager right now! What a joke!

JustFab would be the best place to buy stuff. Everything I ever ordered from
Them was exactly what I expected. Love them. Warning though if you hook
Up as a member they will take 40 bucks off your credit card if you don't
Order every month, you will have 5 days at the beginning of every month
To tell them you are not ordering this month. But the 40 bucks is a
Credit. Being a member though you will get a 50 dollar pair of boots or
Whatever for 10 dollars. Without being a member you still get great
Deals. A year after I am still wearing all the boots I ever ordered from
Them and nothing has fallen apart yet. Love you guys! :)

After JustFab refusing to cancel my account OR refund me, I blocked any further payments to them on PayPal. I also cancelled my bank card to be sure. This stopped them withdrawing money for about 4 months, until this month when to my shock another £35 was debited. When I contacted my bank, they explained the only way JustFab could have taken this money was by fraudulently obtaining my new card details. Apparently it's a common fraud for unscrupulous companies to share their customer's data! The bank is now issuing a refund and blocking any further payments to JustFab. Beware, if you buy from these con artists they'll steal your money and make it impossible to get away!

So I signed up and got 2 pairs of shoes for 40$. When they arrived they were about one time wear. The quality of shoes was not the greatest. Quality would equal to Payless shoes. There is a catch though... they don't tell you this in the advertisement but its in the agreement when you sign. You have to pay 40$ a month for membership. I noticed money missing on my third month. I called back immediately and they were extremely hard to get to and they keep sending me to different sales reps. I ended up getting only half of my money back... it took me like an hour!

I bought shoes from them. They were fine. A few months later I wanted to cancel my account. So I called to cancel and got a refund on my "store credit". I tried to get on my account (to make sure it was inactive) and I couldn't. The month goes by and I'm charged again. So I call to tell them what happened and they said they have a "one time refund policy" and so she cancelled my account and wouldn't give me my money back. She said I can open a claim with the credit card company. I will never buy from them again.

Back in September I ordered a pair of shoes for my birthday on my mothers credit card. I got them for about $15 because they were my first pair. After a few month we noticed that we were charged $40. We were confused and went to the website and found I was charged for FIVE months $40. We called the website number and the guy could only give us that months refund back. Now we have to spend around $150 on their shoes for the nonrefundable $40. Make sure you know you are a VIP member. For me they did not tell me and I was never knew I was charged each month. It is ridiculous and nobody has the time or the money for it. Very disappointed.