JustFabReviews 10,358

Okay so on January 20th, I bought a pair of shoes. The original price was $25 but it said that on my first purchase, there will be a discount. Therefore the amount lowered to $11.75. I bought it and didn't think of it much using a $25 gift card. I also used the same card to buy something else on amazon but that'st not the point. As it turned out today, (2/17th) I checked up on my transactions on the gift card and noticed several attempts to take out $39.95 from my account. Bewildered, I noticed the dates of the attempts: February 6th, 7th, 9th, 13th, and 17th. I didn't have much money left over in the card and it was a good thing that I used a gift card since each attempt was DECLINED. I have about $3.75 left, and I'm going to use it, and then destroy the card. Justfab can keep charging me but I'm not going to give them a call.

Stay away from gimmicks like this one. The merchandise is cheap and not worth the amount of money they charge. They are not doing you any favors by giving you discounts. Just try to delete your profile that contains your credit card information and see how far you get. Once you sign up, you're screwed. You will have to cancel your card to get them to stop charging you because when you try to cancel your membership, you are talking to someone who is paid to make sure you can't.

Don't buy nothing from them the take money from you account every month and you even know when you see they charge 3 o 4 times because you don't skip the first of the month they never told you about they going to charge you and when you call to fix the situation they im sorry you have 10dls of discount the next purchase OMG excuse me you give me discounts when first take my F. Money and the worst they don't care don't return you money you must to used or loss the money. If you buy and don't likes because that happened to my and I finish buying 5 par of shoes for the stupid credit they charge me, immediately call to cancel no matter what cancel.

They steel from you! Don't make it clear they will take £35 out of your account each month! Called them up fair enough the women was polite on the phone but even still she couldn't understand the situation what was going on! Kept saying I have 3 credits! Which is £105 to spend! I explained to the women I just had a baby and can't afford to be without that money and all she could do is give me £35 back! Which is meant to be back in my back account within 3 to 5 working days but we will see about that...

Awful company. Purchased a pair of shoes (not the buy 2 deal) ONE time. They charged me the following month! $20.00. I had read reviews of this situation after my purchase and thought (well if they credit my account, I'll have it to spend). I log into my account and I have no $20.00 of my own money; it's just taken. For what? Why would I pay a company money month after month for absolutely nothing? I am so stupid. I saw the same shoes on Ebay, Just stick with Ebay! I will have to close my bank account because that is easier than attempting customer service.

This is the worst site to buy anything off of! It is a scam company that steals your money! Do not give them a penny of your money! I bought something 5 months ago thinking I'm getting this great deal for a $10 pair of boots, come to find out they have been charging me $40 a month since I bought the ugly shoes( cheap material, not what expected) then when I called the first time, the representative hung up on me, the second time I called the only thing they could say was "well in the terms and conditions" this is the worst experience I have ever had and I advise you not to spend any money with this rip-off company!

I thought this site seemed too good to be true when i first came across it, as it advertised that your first outfit would be $25.00 when shopping in there fabletics department.
So, obviously I was drawn in by this great deal on athletic apparel.
As I made my first purchase, this turned out to be quite untrue, as I only had 2 items in my cart and my first outfit was not coming out to be this low cost and was in fact much more than $25.00, but I decided I would make my purchase anyways even though they already falsely advertised this one deal. The Items I ordered were fine when I got them and I decided I would just not shop there again now that I had realized their deals were a way to draw you in but were in the end empty lies.
About a month after my one and only purchase, while checking my bank account I was surprised to see a charge from justfab for $39.95 and I knew I had not purchased anything so I called the company and they told me that this amount of money would be taken out of "members" account on a monthly basis. Not only did I not knowingly sign up for this membership, but this monthly cost was not advertised online at all unless you go in search for it (which a person new to the site would never know this) and i never put any credit card information into their system so they must have gotten it somehow when I made my one purchase. The woman on the phone then attempted to change the subject bringing up other options when I flat out told her I wanted to cancel my membership. Eventually she did, but this ended up being a huge scam with false advertisement and they would not even refund me the money that they removed unannounced. Please avoid justfab, fabletics, and every other site related before you know what you are getting into! I would not wish this unfortunate situation on anyone else.

Update:
It has been a few weeks since i canceled my membership (and received the email reiterating that it was canceled) with fabletics and I checked my bank account tonight surprised to find that they had taken $49.95 out of my account... They should no longer have access to my credit card and I should no longer have an account open for them to take money from. This is unbelievable. I am baffled that this situation is occurring. I just called them back and explained to the woman on the phone what happened and she fumbled with her words unable to explain these actions. She then told me that she would give me a refund for the money that was removed but that it would take 7-10 business days and she couldn't cancel my account until that goes through. I am now waiting for this to occur, though with little hope of this being the last of the scheming wrongful behavior of the fabletics business.

I am still waiting for my refund, it has now been a month since you emailed me to let me know you had received the goods back. I have emailed you 4 times now asking where it is, I still haven't any response. Customer service is appalling. I have cancelled my subscription and I would not recommend ordering anything from this company. I also know a few other people who are having the same problem, all of us are waiting for refunds. Disgraceful company.

Wow, those shoes are super cute! You totally want to get them!
Then, every month you can pay your $40 dues to the site which you have to spend before cancelling or it's a total waste of money because there are no refunds!
And, if you get a shoe on promotion there's no refund! Final offer unless it's full price! What a fantastic deal.

This site sucks and has been the bane of my existence the last few months. YOU CAN ONLY CANCEL BY PHONE CALL, and they have a speech about skipping to give you, so just politely tell them you're moving to Indonesia or something to get them off your back.

The shoes aren't anything special, you're better off paying $20 on eBay.

I was just looking for a pair of boots and being a first time customer I was offered 70% discount. Yiphee. Lovely boots lovely price and I will certainly buy from this company again - or so I thought. However the following month £35 was taken from my account. On phoning them I was told this is part of my membership. I was told I can cancel my membership, but the £35 will not be refunded. I had ticked the terms and conditions, but didn't read them as I was only buying a pair of boots so I assumed would just recover returns. Not happy - don't shop with this company

Sizing is completely off, I ordered a shirt one size larger than I typically wear and it's too small. The rings I ordered are also too small even though all my other rings are the size I ordered. They refuse to give me a full refund and won't just exchange for the correct size. I skipped the month on the 2nd, yet they still charged my account, said it was my fault as I used the app on my phone instead of a computer. Low quality and horrible customer service.

I bought a pair of heels from JustFab and they fell apart within a couple months. Of course there was no way to get my money back... One month I forgot to skip the month and I didn't want my money to go to waste, so I ordered a cardigan. The cardigan is so cheap and poorly made- definitely not worth $40! I've tried to cancel my membership for the past five days, but I keep getting put on hold for 20+ minutes and I eventually just have to hang up because I don't have the time to stay on the phone. In past months, when I've tried to cancel my account, the customer service reps will say/do anything to try and change your mind. They make it almost impossible to cancel your membership so they can keep charging you $40/month whenever you forget to "skip the month". I would NEVER recommend JustFab to a friend!

I was also charged when I should not have been (on the 25th instead of the 6th). When I called and finally got a supervisor, after being on hold for twenty minutes and hung up on, I was told that they did not see the charge in their system. I had my bank call them to verify and they told the bank, who was looking at the charge from my account, that there was no such charge. My bank's manager told the "supervisor" from justfab that he would fax him the proof and he told them they don't do that. I decided to stop dealing with justfab and have the bank file a charge claim. I am waiting to see if they charge me again even though I canceled the membership. The things I have received from justfab were cheaply made.

Everything from the clothes to purses to shoes are so cheap and poorly made, these are payless shoes and Forever 21 quality with double the prices, if not even more. I have never in my life paid $39.99 for a pair of FLATS! And everything is $39.99 if you use your credits, if you buy something on sale you have to pay out of pocket instead of your credit which comes out automatically every month. UGH I am soooo frusterated that I ever got involved with this company, it was way to hard to cancel my membership or return my cheap shoes that were so uncomfortable. There are too many sites out there to buy shoes and clothes from, do not limit yourself to strictly this site just because the commercials make it look appealing.