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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Been with Justfab for years never disappoint, their styles are the best
As far as being treated properly I wasn't. I spent $75 and change, returned everything, shoes to wide and received credit for $25 and change. NO ONE WOULD RESPOND when I questioned it. Never again will I purchase from them and none of my friends will either
Hello Colleen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered several items, some for Christmas gifts, and it was very easy and enjoyable.
Hello Judy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Got a jacket and it was big and bulky. I kept trying to look for means to return and finally emailed… but radio silence…
Hello Jessica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your jacket. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the feel of these booties so comfy and can dress em up or down
Hello Gina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your booties! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I received my shoes on time. I will be ordering another pair soon.
Hello Felecia,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
The boots I ordered were perfect fit and style. I received many compliments on them and will continue to order more
Hello Roxanne,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
The ordering process and the skip option are easy enough but the products are not that great.
Hello Faith,
Thank you for sharing your shopping experience and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered these boots as they were in my size at a price I could afford, unfortunately they sent the wrong size with no information on how to return them if they weren't what I needed/wanted.
Hello Donna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Easy ordering. Easy payment great shipping time and the quality is amazing considering my sister-in-law just moved to Iowa from Texas. I hope these keep her feet warm this winter
Hello Pamela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I couldn't wait for the boots to arrive. Planned to wear to a special occasion party. Unfortunately, the boot was too narrow for my instep. Still packaged...
Hello Gregory,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My incredible boots arrived in a short time and they are super comfortable, they have elegance and comfort. In love with my first pair of boots and the super incredible price $11
Hello Alexandra,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
I wanted the size changed but did not receive a reply from customer support. Calling is just about impossible unless you want to spend an hour on the phone waiting to talk to a rep. Needless to say, I received my order in the original size I ordered. Hassel to return, so I'm wearing the jeans that are too long from my waist to my thighs if that makes sense.
Hello Beverly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your jeans. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
But one of them doesn't fit, its big in my feet and I can't find inside the website how can I return and change the size. I sent a email already, but nobody answered me.
Hello Aline,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Changed address twice won't save, and twice paid for items and never received them
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your orders. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was okay, a bit disappointed that the shoes I bought didn't fit, and some of the styles I just didn't find appealing.
Hello Simone,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the fit of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I did not received my two pair of Booths when i inquired what taking so long the distributer said JustFab did not mail it
Hello Lorna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I always find a great selection when I am looking for boots or shoes and you can't beat the prices! Orders always come quickly and I ALWAYS get compliments on the items I get!
Hello Mary,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Very happy with the Purchase, great fit, great price
Hello Frances,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Lynne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Danthia,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad