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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I did not receive my refund yet after sending back my shoes and haven't received any type of email stating that the return was being processed or the refund was being processed would like to know what's going on or be informed
I haven't ordered from JustFab in quite a while; like years! I was a little nervous, but I had account credits so I went for it. I just wanted to use my credits and close my account since I hadn't used it in so long. I absolutely LOVE all 5 pair of shoes so much that I decided to leave my account open.
Hello Jennifer,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Me encantan cumplen con lo que imaginé! Volvería a comprar se ven de buena calidad
Hello Raiza,
¡Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!
Best,
Mary
Great service. Perfect condition. Love these boots cant wait to buy more.
Hello Nadia,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Arrived in a good time, good quality and the material very good
Hello Fernanda,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
My shoes came in mail the next day. I was so happy.
Hello Janay,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I purchased the camel colored sandals and loving them. They're comfortable for me and I love the style.
Hello Rhonda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I ordered a pair of boots was exited about getting them in a timely manner until I received them and noticed they had multiple tears!
Hello Aimee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The jean's have always been great on the sizes for me, because I wear my boots with them!
The sweater was huge…. I should have gone a size smaller, but it's a 50/50 guess in the past for me?! I found a friend that it fit & she loved it…. So guess all is well.
Hello Lynette,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of your sweater. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Kim,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This dress fits perfectly. I received so many compliments on it.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your dress! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Arrived on time. The quality and look is ok, can be better.
Hello Michelle,
Thank you for sharing your experience with our products and delivery period. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Very happy not a heavy boot and very comfortable to wear anywhere I go. They keep my feet warm
Hello Lorraine,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I bought five pair shoes and all the ones that were not suede are pretty good and decent. The suede ones instantly show scuff marks and dirt and are pretty much worthless after one wear. It's a shame. I am going to cancel my membership and wait for big sales at JC Penny and Boscovs instead.
Hello Kristin,
Thank you for sharing your experience with the shoes you ordered online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Never received c my order been fighting them and keep getting lies and excuses and no refund either
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered the plus size oversized jacket and it fits amazing! I have already styled the jacket with three looks already.
Hello Charnae,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Hello High,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
A few weeks ago my someone in stole my package from my apartment front door. I told the delivery person not to leave my package without buzzing my buzzer. They didn't buzz me! Ugh!
Totally not just fab fault but I called 3 times yall are giving me the run around. SMH I'm "poor" and all the money I make goes to bills and feed 2 kids. Smh
Hello Kitsada,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes are amazing! They arrived pretty quickly in around a week or less and they were delivered without any damage
Hello Daniela,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for taking the time to leave a review and your feedback about your return is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad