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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I never received my order. I tracked the package and it was sent back due to having incomplete address info. What a rip off. Those boots were paid for.
Hello Gaye,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The selection is always current, up to date and stylish. The shoes are true to size and I live how quickly my purchases come.
Hello Dorinda,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Boots were true to size and comfortable. Packaging was impeccable and very quick shipping
Hello Sabrina,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love both pair of boots.
The blue high top rain boots, are alittle to big, even with socks.
But I love the gray. They fit perfectly.
Thank you.
Elizabeth
Hello Elizabeth,
Thank you for sharing your experience with the boots that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
One shoe is always tighter and a little smaller than the other.
Hello Marqueta,
Thank you for sharing your experience with the sizing of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
It's was a wonderful Site. Everything was very simple and fun. Once you take the style test the shoes come to, it doesn't get any better then that.
Hello Jamillya,
Amazing feedback on our website! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
The zipper on the white boot was deformed so I cannot unzip all the way. I have to put on and take off with zipper partially zipped because it can't go all the way down. That is on the right foot. Too much of a hassle to send back online order
Hello Carlene,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Then the customer service lady told me to wait a few days for my order to arrive. Poor customer service.
Hello Courtney,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I had ordered my first 2 pairs of boots and love them! I was very satisfied with how fast my boots arrived to my address. 5 Stars
Hello Latonya,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I can buy an 8 1/2w in a show and it fits. I can buy an 8 1/2w in another shoe and it's huge or a bit small. No consistency in sizing
Hello Diane,
Thank you for sharing your experience with the sizing of the products your ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Nancy,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Quick processing, speedy delivery, great prices. Very pleased.
Hello Kristin,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Both boots have been a fantastic purchase. I keep coming back
Hello Medgeda,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Mules hurt the top of my feet. Cheaply made. Well not order similar shoes.
Hello Dawn,
Thank you for sharing your experience with the quality of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Nice selection, fit well and nice quality. I appreciate the VIP benefits.
Hello Jane,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Love my product! Great experience. I purchased boots and I can't stop wearing them
Hello Kristauna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Encantada con los zapatos comprados ami hija le encantaron sus Ășltimas botas les recomiendo just fab
Hello Marlen
¡Gracias por la genial retroalimentación! ¡Ha sido un placer hacer negocios con usted! Espero que siempre tenga una maravillosa experiencia de compra aquí en JustFab.
Best,
Mary
Hello Cara,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
Best,
Mary
I ordered boots for my granddaughters and daughter. They all love them and they fit perfectly!
Hello Rebecca,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services.
Best,
Mary
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- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Necole,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz