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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I have been trying for 2+ weeks to get a 1099 form sent to be. Andre, at Just Answer took care, of it in 15min. Very satisfying to get a, fast. Accurate response.
My portable showed mike and speakers turned off. In order to address those issues a driver update was needed. Gabriel walked me thru the process of updating drivers. If that solves the issue we are done. If not i will contact Gabriel again.
I had been able to take my tenant to court and get her evicted. Sadly, she had paid up and talked me into letting her stay 3 times before.
Our area has limited lawyers available and none taking new clients.
Twice now, I have talked with the Just Ask lawyers. They have understood my questions and explained options for me to follow.
I did not subscribe to a FitMe service. When I saw I was being charged for one, I tried to find a way to reach the company to straighten that out but was unsuccessful. In growing despair, I tried JustAnswer. The person who helped me was extremely kind, patient and helpful in finding a solution to my problem. He was able to actually connect me with FitMe so I could register my complaint. The company responded to me the next day that they were canceling "my account." I am so greatly appreciative of JustAnswer's help!
The experience was one to talk about: the representative was exceptional- kind, polite, patient, knowledgeable and many more adjectives.
The experience was great from start to end.
Rollan spoke slowly and when I asked to repeat, he did show frustration in his voice. If I misunderstood where we were going, he patiently explained it again. He guided me slowly through the entire process clearly until I got my Fitbit to reconnect. Excellence service. Thank you.
I've used the service a few times now and it's great to just have really fast and professional advice for an issue going on. They've diagnosed and given amazing advice each time.
Jacob answered my questions quickly and succinctly, He left no room for ambiguity, and I left the chat smarter and more comfortable than when I started it.
Left my coffee unattended for less than a minute but my cocker spaniel drank some. I panicked and called Dr Kim and he put my fears to rest. He told me the signs to watch out for. Don't hesitate to use this organization. 5 stars in my book.
My embroidery machine was refusing absolutely to sew properly (metallic thread) - nesting... breaking... terrible. I was connected with William Island, who went over and above to help me out. His advice was very helpful, and I was able to get my machine up and running well. William contacted me again the following day to see if I had finished getting going and whether it was still working out. I really appreciated that. If I run into trouble again, I will certainly be back. Thank you!
I was very afraid after my mild heart attack. Dr Jtobi answered all my questions regarding the type and effects of my medication and why I had to take them. He made sure I understood my condition. He is an excellent cardiologist. Thank you
A friend told me about Just Answer. I was skeptical but she was right! Mac was professional and had the expertise needed to solve every situation I asked him about. I was surprised and very impressed. Thank you!
Gray walk me through checking settings and connecting cables but it's still not working. Right now I can't get any sound from my TV unless I force it to connect the speakers in the TV. Otherwise if you put it on auto then there's no sound. Very frustrating
I did get help, but was charged $51. I saw the thing at the beginning where they needed 5 that was refundable. But then they charged another $46 out of nowhere.
Davee was knowledgeable, efficient, professional and personable. Dave knew the answers very quickly to move cell data in an app from my cell to the laptop, which had gone blank for data. I would use him again.
A bad electric issue, Bryan was able to help me without hesitation, providing the diagnostic tools to troubleshoot and repair the truck
Hello Gonzalo,
I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645
He went into the problem very deeply and found the solution for my problem... the only issue was the time to respond... I suppose the system normal lag.
The chat was very understandable and easy. Then the technician sent several suggestions and opportunities for me to solve my problems. The final session with the credit card fraud/dispute technician was 10 minutes. The only problem was the communication from the technician. It was difficult to completely understand due to the accent.
Chris was a very knowledgeable RV mechanic, who understood my question, and give me much useful information. He told me his personal travel trailer had such a rack installed.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Olivia,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645