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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Great experience but I thought I was paying 5. Dollars not 38. I suppose it was worth it though. Did what the tech suggested and it worked well.
Everyone including the Vet was amazing and prompt in responding to me about my little guy (Parker). The vet asked me to let me know what the outcome was after we follow his instructions. He was very caring and personable. I would definitely recommend this service to everyone!
Had a power outage in my town. When power was restored an hour or two later, everything in house came back to life EXCEPT my Samsung refrigerator. After great effort, I pulled the large fridge out of the tight nook where it was wedged in. Tested the outlet. Power was working. I noticed a link to JUST ASK inside the door. I scanned the code and started chatting with the AI assistant. She recommended me chat with a real life technician…. They asked for a $5 fee or deposit? I was skeptical. But desperate. Sign up to join this advice service. He called me. After 5 minutes of obvious steps that I already tried he mentioned to unplug fridge for 7 minutes. I did and the refrigerator came back to life…. I was thrilled. Best $5 I've ever spent.
I thought the process of getting to an expert in the field of my question was smooth and seamless. The ChatBot Assistant (Pearl) asked pertinent questions to ensure she staffed the expert to the point he/she would not have to duplicate screening questions with me; and I did not have to wait long before I was connected to Victor who was very thorough in his responses to my questions.
I purchased LeFun Health Rings for me and my husband. Im not computer savvy. Just Answer was giving me very patient excellent service when my husband came home from work and I wanted to give him dinner. I stopped the process but will continue to do my setup. Emmanuel was exceptional. Im very pleased with the service. Thank you
Dan, (lawyer) was spot on, understood our situation quickly and had three, good, alternatives to resolving a contractor dispute. I was unable to find a similar situation on other government/consumer affairs websites.
I called to get educated not hazards and a doctors opinion. I was very pleased with the doctor who helped me with my question.
Victor was very helpful with his knowledge and willingness to give me several answers to my my question. I was very satisfied in the length of time it took him to answer me and his professionalism. It was a good experience
The technician asked me a few questions, then told me a couple of things to do, and my problem was fixed immediately. I would recommend this service to anyone.
Clear, thorough and reassuring. My medical history was reviewed. My follow plan was confirmed. My secondary concerns were addressed.
My 2014 Jeep Cherokee had front windows that would not power up and down. After talking to this mechanic, he was correct in saying that I might have a loose or broken wire. I looked in the cowling between the front driver's door and the frame, and sure enough there was a white warrior that was completely broken into.
Like he said my door under driver side has been opened for 12 years and 250,000 miles. I believe this will fix my issue.
Michael explained how my divorce decree supersedes all else. I get my 50% of all proceeds from the sale of my former home. Period.
Jared looked up the appliance brand, model number, and manufacture date and revealed that my refrigerator does not have an air filter at all. He suggested means of getting rid of the smell left by rotten meat, even after the frige was emptied and everything cleaned. He suggested what could be purchased locally to help. He was knowledgeable, experienced, kind, helpful, and a native English speaker.
Dr Mike is a wonderful, compassionate and knowledgable veterinarian. I was so worried after my 6 month old puppy ingested an anxiety pill which was dropped on the floor. Dr. Mike eased my worry and explained the drug's potential impact. I am very grateful to have found him.
Used it may times, in some cases my feeling is its AI who generates responses but, generally, I'm satisfied with responses I'm getting. Useful and practical. Thank you.
I received clear, well articulated and helpful opinions from two lawyers. Thank you very much for that.
The only problem I had was being mislead into thinking it was only $5. They charged me $70, but refunded the other $65 after I called them. Other than that, the entire process was easy and handled quickly.
I was so glad I found this site! Dr. Ivana was a huge help. Wasn't aware there was a "monthly fee." I cancelled and prefer to pay per question I have in the future. But is a GREAT resource!
The advice given by the representative enabled me to get to the crux of the matter very speedily, thus overcoming mass of rules and regulations created by the State.
I don't know still to get a new account but I think I did it and I'm very happy. I'm a 65 yr old man and I bought a 3 bedroom ranch house and when it's summer time I have a hard time breathing but when I turn on Destiny 2 all my problems goes away, Thank u Destiny 2.
They were very helpful with fixing the problem with my phone. They're very kind and courteous and know how to maneuver me to the right place and getting it fixed.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care