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JustAnswerReviews 19,457

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Louisiana
1 review
0 helpful votes
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Great experience but I thought I was paying 5. Dollars not 38. I suppose it was worth it though. Did what the tech suggested and it worked well.

Date of experience: January 14, 2026
Texas
1 review
0 helpful votes
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Excellent care and support!
January 24, 2026

Everyone including the Vet was amazing and prompt in responding to me about my little guy (Parker). The vet asked me to let me know what the outcome was after we follow his instructions. He was very caring and personable. I would definitely recommend this service to everyone!

Date of experience: January 14, 2026
New York
1 review
0 helpful votes
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Refrigerator disaster avoided
January 24, 2026

Had a power outage in my town. When power was restored an hour or two later, everything in house came back to life EXCEPT my Samsung refrigerator. After great effort, I pulled the large fridge out of the tight nook where it was wedged in. Tested the outlet. Power was working. I noticed a link to JUST ASK inside the door. I scanned the code and started chatting with the AI assistant. She recommended me chat with a real life technician…. They asked for a $5 fee or deposit? I was skeptical. But desperate. Sign up to join this advice service. He called me. After 5 minutes of obvious steps that I already tried he mentioned to unplug fridge for 7 minutes. I did and the refrigerator came back to life…. I was thrilled. Best $5 I've ever spent.

Date of experience: January 14, 2026
California
1 review
0 helpful votes
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EXCELLENT ASSISTANCE!
January 24, 2026

I thought the process of getting to an expert in the field of my question was smooth and seamless. The ChatBot Assistant (Pearl) asked pertinent questions to ensure she staffed the expert to the point he/she would not have to duplicate screening questions with me; and I did not have to wait long before I was connected to Victor who was very thorough in his responses to my questions.

Date of experience: January 14, 2026
Pennsylvania
3 reviews
0 helpful votes
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Set up
January 24, 2026

I purchased LeFun Health Rings for me and my husband. Im not computer savvy. Just Answer was giving me very patient excellent service when my husband came home from work and I wanted to give him dinner. I stopped the process but will continue to do my setup. Emmanuel was exceptional. Im very pleased with the service. Thank you

Date of experience: January 14, 2026
Idaho
1 review
0 helpful votes
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On target advice
January 24, 2026

Dan, (lawyer) was spot on, understood our situation quickly and had three, good, alternatives to resolving a contractor dispute. I was unable to find a similar situation on other government/consumer affairs websites.

Date of experience: January 14, 2026
California
1 review
0 helpful votes
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Lab are chocolate
January 24, 2026

I called to get educated not hazards and a doctors opinion. I was very pleased with the doctor who helped me with my question.

Date of experience: January 14, 2026
Kentucky
3 reviews
1 helpful vote
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Pioneer Remote Replacement
January 24, 2026

Victor was very helpful with his knowledge and willingness to give me several answers to my my question. I was very satisfied in the length of time it took him to answer me and his professionalism. It was a good experience

Date of experience: January 10, 2026
Texas
1 review
0 helpful votes
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Well worth the $5 they charge
January 24, 2026

The technician asked me a few questions, then told me a couple of things to do, and my problem was fixed immediately. I would recommend this service to anyone.

Date of experience: January 14, 2026
New York
1 review
0 helpful votes
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Comforting
January 24, 2026

Clear, thorough and reassuring. My medical history was reviewed. My follow plan was confirmed. My secondary concerns were addressed.

Date of experience: January 14, 2026
Illinois
1 review
0 helpful votes
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Front windows not going up or down
January 24, 2026

My 2014 Jeep Cherokee had front windows that would not power up and down. After talking to this mechanic, he was correct in saying that I might have a loose or broken wire. I looked in the cowling between the front driver's door and the frame, and sure enough there was a white warrior that was completely broken into.
Like he said my door under driver side has been opened for 12 years and 250,000 miles. I believe this will fix my issue.

Date of experience: January 14, 2026
Oklahoma
1 review
0 helpful votes
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Mortgage and Equity
January 24, 2026

Michael explained how my divorce decree supersedes all else. I get my 50% of all proceeds from the sale of my former home. Period.

Date of experience: January 14, 2026
Texas
1 review
0 helpful votes
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A Knowledgeable Technician
January 24, 2026

Jared looked up the appliance brand, model number, and manufacture date and revealed that my refrigerator does not have an air filter at all. He suggested means of getting rid of the smell left by rotten meat, even after the frige was emptied and everything cleaned. He suggested what could be purchased locally to help. He was knowledgeable, experienced, kind, helpful, and a native English speaker.

Date of experience: January 14, 2026
Sweden
1 review
0 helpful votes
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Doctor Mike (vet)
January 24, 2026

Dr Mike is a wonderful, compassionate and knowledgable veterinarian. I was so worried after my 6 month old puppy ingested an anxiety pill which was dropped on the floor. Dr. Mike eased my worry and explained the drug's potential impact. I am very grateful to have found him.

Date of experience: January 14, 2026
Canada
1 review
0 helpful votes
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Generally satisfied
January 24, 2026
Updated review

Used it may times, in some cases my feeling is its AI who generates responses but, generally, I'm satisfied with responses I'm getting. Useful and practical. Thank you.

Date of experience: January 14, 2026

Discussion about legal aspects of H1B employment
August 11, 2025
Previous review

I received clear, well articulated and helpful opinions from two lawyers. Thank you very much for that.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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The Cost of Doing Business
January 24, 2026

The only problem I had was being mislead into thinking it was only $5. They charged me $70, but refunded the other $65 after I called them. Other than that, the entire process was easy and handled quickly.

Date of experience: January 13, 2026
Nebraska
1 review
0 helpful votes
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Great Resource!
January 24, 2026

I was so glad I found this site! Dr. Ivana was a huge help. Wasn't aware there was a "monthly fee." I cancelled and prefer to pay per question I have in the future. But is a GREAT resource!

Date of experience: January 14, 2026
South Africa
1 review
0 helpful votes
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Pension Queries
January 24, 2026

The advice given by the representative enabled me to get to the crux of the matter very speedily, thus overcoming mass of rules and regulations created by the State.

Date of experience: January 14, 2026
Puerto Rico
1 review
0 helpful votes
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I don't know still to get a new account but I think I did it and I'm very happy. I'm a 65 yr old man and I bought a 3 bedroom ranch house and when it's summer time I have a hard time breathing but when I turn on Destiny 2 all my problems goes away, Thank u Destiny 2.

Date of experience: January 13, 2026
South Dakota
1 review
0 helpful votes
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Problem fixer
January 23, 2026

They were very helpful with fixing the problem with my phone. They're very kind and courteous and know how to maneuver me to the right place and getting it fixed.

Date of experience: January 13, 2026