On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The tech texted me steps to follow to see if I could find a solution, and he did it perfectly.
Good troubleshooting advice by Brian. I need to appy it now to fix the problem.
I needed assistance with a return policy that required the original shipping bag and shipping label. The bag was filthy and was thrown away as soon as it was open and the contents inspected. The seller requires a photo of the original shipping container and the sipping label. I had no trouble explaining my situation by chat and was forwarded to an attorney. The response was very quick and the attorney, using the pseudonym Legal Eagle, was great. He outlined my options and provided the steps to take if I had to go forward. Legal Eagle is friendly, clear and to the point. I recommend JustAnswer and as for LegalEagle, he is good man and I will ask for his assistance again if I need this service.
Andre had me check my water pan and drain line. His steps worked perfectly. I sucked the water out of the pan with a shop vac, dried the float valve, reset the breaker and the thermostat. Everything worked perfectly.
The step process by the Technician was easy to follow.
My AC unit had two small black wires coming in from an exterior panel that were just hanging loose in the compartment. Airheatman called me almost immediately after I submitted my question and had the wires identified in a matter of minutes.
Fast to respond and gave me information that I needed to complete my job
I use JustAnswer whenever I come across something new(for me) when working on vehicles. I always get easy to follow directions and reasons as to what to do to analyze the situation. I rely on the knowledge and experience of the individuals assisting me to understand, learn and complete the task I am working on. I have saved numerous hours and headaches by using this service. Highly recommend to everyone!
The technician who assisted me was very knowledgeable. He helped me t re-install anti-virus application that I had deleted by mistake. He gave me very specific instructions.My problem was solved
I gave numerous details about my situation and Legal Eagle helped me with enough info to move forward on my quest to resolve my legal issue.
I was told to establish an acoount and the I could unfreeze my credit information. I did everything that was requested an my account was unfrozen.
Petro was very helpful and gave me the exact information I needed to get the replacement parts for my 2017 Cub Cadet Lawn tractor XT1 Enduro series. He was tremendous!
My dog ate 1000 bit c and the doctor was great to speak with.
He was able to identify the issue and he told me I would need a technician to install the new part.
Was understanding and gave me step by step on what I need to do
I called my vet about potential chocolate ingestion for my dog and they wanted me to contact pet poison hotline that was not helpful and expensive. I googled what to do if dog eats chocolate and this site came up, much faster and more affordable. They immediately connected me to a vet who asked me a series of questions and was able to share pictures. He said all would be ok, told me what to expect and gave this fur mama peace of mind. Thank you so much!
Easy to communicate exactly what the problems were with Ford escape. Explanation! Easy to understand the problem. Great experience!
Clean light blinking issue. Leak underneath dishwasher.
Using this site was simple. Hopefully the vet's suggestions will eliminate the growth of yeast.
The yeast problem happened after my coon dog was seriously ill with a pancreas problem. I am pleased and thankful that the vet on line was able to give simple instructions to end the growth of yeast.
She was very prompt, she was very helpful with my request to cancel and get a refund!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members