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JustAnswerReviews 12,958

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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2,958
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North Carolina
1 review
0 helpful votes
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Question answered well
September 9, 2025

I had a set of dishes packed up for 50 years. I was pleased with the appraisal I was given.

Date of experience: August 30, 2025
New York
1 review
0 helpful votes
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Thrilled to have this new knowledge!
September 9, 2025

All of my concerns (there were several) were addressed in detail & very easy to understand. I will most certainly use this service again.

Date of experience: August 30, 2025
Missouri
1 review
0 helpful votes
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They care
September 9, 2025

They answer till the problem is solved, very interested in solving their clients problems, they do not forget about you, and will follow up till you get an answer

Date of experience: August 30, 2025
California
1 review
0 helpful votes
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The exchange, from the outset, was professional and relaxing. The Nurse was knowledgeable but did not hesitate in recommending a MD be included. The Doctor was outstanding! Very thorough yet non-invasive. Would use this Service ahain as well as recommend it for anyone.

Date of experience: August 30, 2025
New York
1 review
0 helpful votes
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All good, fast and clear and prompt…."……………………………………………………………..

Date of experience: August 30, 2025
South Africa
1 review
0 helpful votes
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Mr
September 9, 2025

Not helpful - wrong answer - did not help - was not successful- want a refund now

Date of experience: August 30, 2025
Australia
1 review
0 helpful votes
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Laptop issue
September 9, 2025
Updated review

Just Answer gave sep by step instructions. Easy to follow and with a great result.

Date of experience: August 30, 2025

Should you ever require clarification of your rights and procedures of eviction, Just Answer are the people to ask. I highly recommend them.

Date of experience: July 1, 2025
Kentucky
1 review
0 helpful votes
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Weight lifted off my shoulders
September 9, 2025

My dog had gotten ahold of a popcorn salt container on family night and chewed it open and we were scared of sodium poisoning. Spoke to Dr. Alex and he talked us through and in the end we were able to avoid a super expensive vet bill for something we didnt need to take up time away from animals that need the doctors at the er vet. This service is a life saver if you have questions to help you have all the information to make your own educated decision. Top notch if you ask me. So stop reading this and just GO ASK!

Date of experience: August 30, 2025
Colorado
1 review
0 helpful votes
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I appreciate the fact he followed up with me to make sure my issue was resolved.

Date of experience: August 29, 2025
Missouri
1 review
0 helpful votes
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Chated with a knowledgeable Lawyer
September 8, 2025

I came inquiring for understanding of the IRS Unrelated Business Income Taxes rules that govern tax exempt organizations.
I encounter a knowledgeable Lawyer who gave to me the IRS UBIT rules with clarity.
The emphasis was the need to be in compliance with their rules and suggestions where thing one might could consider to do and yet remain in IRS compliance,

Date of experience: August 29, 2025
Texas
1 review
0 helpful votes
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Mahindra 3510 Tractor
September 8, 2025

Had an issue with not getting any power when turning ignition key. No attempt
To start, not even a dash light up. Did some trouble shooting under mechanics advice. Narrowed it down to the starter. Replaced the starter and it works great.

Date of experience: August 27, 2025
Connecticut
1 review
0 helpful votes
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Waste of time
September 8, 2025

They can't diagnose or prescribe so what am I paying for? Gave me general advice that I could've found online on my own. No help and a huge waste of money!

Date of experience: August 29, 2025
Arizona
1 review
0 helpful votes
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Quick answers
September 8, 2025

Response time is quick. Easy to use system. Clear answers received.

Date of experience: August 29, 2025
Michigan
1 review
0 helpful votes
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Debt relief and my house
September 8, 2025

A pleasant experience. Gave very good advice on the steps I could follow up on.

Date of experience: August 29, 2025
Indiana
1 review
0 helpful votes
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Citizenship asst.
September 8, 2025

Denise was very kind, patient & informative.She Wanted to help me!

Date of experience: August 29, 2025
Wisconsin
1 review
0 helpful votes
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Very helpful. Knows his stuff.
September 8, 2025

He helped with my exact issue in a very timely manner, and was very polite while doing so.

Date of experience: August 29, 2025
New York
1 review
0 helpful votes
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English bulldog help
September 8, 2025

Dr. Bruce was a wonderful and caring vet. I felt like my dog wasn't the only one being cared for but I was also cared for right along with my Bonnie. Dr. Bruce contacted me twice after our initial conversation to check on my dog. Just the best.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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BMW Faults
September 8, 2025

It was very good, and Blake was very helpful, he guided me in the right direction to figure out more details about the fault I'm having with my bmw

Date of experience: August 29, 2025
Texas
1 review
0 helpful votes
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GE Microwave Shuts Off
September 8, 2025

Answered questions, got answers from a technician, will try his suggestions.

Date of experience: August 29, 2025
New Jersey
1 review
0 helpful votes
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Serior in need of helpAlex
September 8, 2025

Alex gave some places to seek help. I will reach out after the long weekend

Date of experience: August 29, 2025