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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I had a set of dishes packed up for 50 years. I was pleased with the appraisal I was given.
All of my concerns (there were several) were addressed in detail & very easy to understand. I will most certainly use this service again.
They answer till the problem is solved, very interested in solving their clients problems, they do not forget about you, and will follow up till you get an answer
The exchange, from the outset, was professional and relaxing. The Nurse was knowledgeable but did not hesitate in recommending a MD be included. The Doctor was outstanding! Very thorough yet non-invasive. Would use this Service ahain as well as recommend it for anyone.
Just Answer gave sep by step instructions. Easy to follow and with a great result.
Should you ever require clarification of your rights and procedures of eviction, Just Answer are the people to ask. I highly recommend them.
My dog had gotten ahold of a popcorn salt container on family night and chewed it open and we were scared of sodium poisoning. Spoke to Dr. Alex and he talked us through and in the end we were able to avoid a super expensive vet bill for something we didnt need to take up time away from animals that need the doctors at the er vet. This service is a life saver if you have questions to help you have all the information to make your own educated decision. Top notch if you ask me. So stop reading this and just GO ASK!
I appreciate the fact he followed up with me to make sure my issue was resolved.
I came inquiring for understanding of the IRS Unrelated Business Income Taxes rules that govern tax exempt organizations.
I encounter a knowledgeable Lawyer who gave to me the IRS UBIT rules with clarity.
The emphasis was the need to be in compliance with their rules and suggestions where thing one might could consider to do and yet remain in IRS compliance,
Had an issue with not getting any power when turning ignition key. No attempt
To start, not even a dash light up. Did some trouble shooting under mechanics advice. Narrowed it down to the starter. Replaced the starter and it works great.
They can't diagnose or prescribe so what am I paying for? Gave me general advice that I could've found online on my own. No help and a huge waste of money!
Response time is quick. Easy to use system. Clear answers received.
A pleasant experience. Gave very good advice on the steps I could follow up on.
Denise was very kind, patient & informative.She Wanted to help me!
He helped with my exact issue in a very timely manner, and was very polite while doing so.
Dr. Bruce was a wonderful and caring vet. I felt like my dog wasn't the only one being cared for but I was also cared for right along with my Bonnie. Dr. Bruce contacted me twice after our initial conversation to check on my dog. Just the best.
It was very good, and Blake was very helpful, he guided me in the right direction to figure out more details about the fault I'm having with my bmw
Answered questions, got answers from a technician, will try his suggestions.
Alex gave some places to seek help. I will reach out after the long weekend
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care