JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I was so worried for my little dog. Dr Ivana was clear and great
Rebecca answered every single question and quelled my concerns
Joel has been very helpful trying to sort out a possibly fraudulent Crypto site.
He gave me much information and links to report the experience to the authorities. Well worth joining up with JustAnseers
Freddie Lombard who was the South African Attorney that I dealt with was very knowlegable and helped guide me through the termination of my Domestic Worker who has been employed for 9 years and advised what actions can be taken as she signed Termination Letter then tore it up - redid the termination letter after legal discussion which she refused to sign. Advised that monies going to be paid to her were in fact correct and legal. Very happy with the service.
I had medical papers that needed to print - I got in touch with the chat and described my problem - I was advised by a tech who told me what to do - so I did it and it worked.
I wanted to know if I could transport a GE mini refrigerator in my SUV, laying it on its side to fit in my car. I am aware refrigerators aren't supposed to lay on their sides, but a mini? I was looking online for GE help and the JustAnswer appeared. It was 4:55 pm on a Thursday. I chatted with someone explaining my question. She asked pertinent questions, then suggested I speak on the phone to an appliance technician. I said, sure! I submitted my phone number and Within a few minutes a picture of the tech appeared on my computer and then he called me and answered all my questions. I think all of that was accomplished within 10 minutes. How wonderful, awesome is that?
My oven conked out and I needed advice on which brands to consider/avoid. Obviously the salesperson has a bias in which to recommend, so a Just Answer expert was the way to go. Great conversation, and he even told me about how to recycle my old range to an appliance refurbisher.
Lacking the owners manual and parts listing, I was faced with a lawn tractor that had hit an exposed root leading to shutting down the engine. Every time I tried to engage the blades, the engine would shut off. The engine still worked and I drove the tractor to the barn. I figured that I may have broken a shear pin. However, there was no shear pin. I ran into more problems trying to figure out how to submit an order for repair parts. Still trying to resolve that.
Did not realize I would be charged $65 when I initially asked a question. Website said fully refundable $5 fee, but then credit card was charged both $65 and $5
Sometimes I get several experts responding to my question at the same time and it can be a little overwhelming. Some of them give me thorough answers right away while some ask for their questions or offer further services for a fee. Although I generally get a good answer by the end, the journey toward the end can be quite complicated in sorting out which expert to follow I suppose that cannot be a completely bad thing.
They underlying reason for the call was fully addressed and researched as we spoke. But the extremely personable and engaging manner of Lance is what truly made the experience and enjoyable one. Hang onto this expert!
I wish there were a less drastic solution I was hoping the tech would solve the problem - like with maybe a firmware update or communication software update. My Microsoft Apps stopped working when the Android 7.0 update ocurred in mid-May. They won't open. It appears to be a miss-connect between my Microsoft Apps and their ability to commucate with the internet or the outside world.
Asked about my pets diagnosis for a second opinion and the vet was great to walk me through my options
I am not tech savy at all but Richard with his endless patience go me connected to Fire Stick so I can proceed with downloading my streaming apps! He does get a gold star!
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Fire Stick
Everyone I spoke to was kind and extremely helpful,. You have a wonderful group of people.
Tech was very knowledgeable and helpful. I do not have the tools to accomplish this task. Will take to a dealership for further repairs Thank you
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
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Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
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Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care