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JustAnswerReviews 11,534

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,633
This company responds to reviews on average within 1 day
Maryland
2 reviews
2 helpful votes
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Dr Ivana is great
August 11, 2025

I was so worried for my little dog. Dr Ivana was clear and great

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Prompt and to the point
August 11, 2025

Rebecca answered every single question and quelled my concerns

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Mini frig
August 11, 2025

The agent was very knowledgeable of the problem possible reasons why and gave me excellent direction. Very prompt on returning call.

Date of experience: July 31, 2025
Hawaii
1 review
0 helpful votes
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Joel has been very helpful trying to sort out a possibly fraudulent Crypto site.
He gave me much information and links to report the experience to the authorities. Well worth joining up with JustAnseers

Date of experience: July 31, 2025
South Africa
1 review
0 helpful votes
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Freddie Lombard who was the South African Attorney that I dealt with was very knowlegable and helped guide me through the termination of my Domestic Worker who has been employed for 9 years and advised what actions can be taken as she signed Termination Letter then tore it up - redid the termination letter after legal discussion which she refused to sign. Advised that monies going to be paid to her were in fact correct and legal. Very happy with the service.

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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Awesome
August 10, 2025

The tech was super friendly, patient, and took of his own time to help me find the part I need! Awesome guy!

Date of experience: July 30, 2025
Georgia
1 review
0 helpful votes
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Outboards
August 10, 2025

Bryce helped me with knowledge, experience and patience, I learned a lot of great info about outboards.

Date of experience: July 31, 2025
Florida
1 review
0 helpful votes
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Microsoft Edge not responding
August 10, 2025

I had medical papers that needed to print - I got in touch with the chat and described my problem - I was advised by a tech who told me what to do - so I did it and it worked.

Date of experience: July 31, 2025
Michigan
1 review
0 helpful votes
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I wanted to know if I could transport a GE mini refrigerator in my SUV, laying it on its side to fit in my car. I am aware refrigerators aren't supposed to lay on their sides, but a mini? I was looking online for GE help and the JustAnswer appeared. It was 4:55 pm on a Thursday. I chatted with someone explaining my question. She asked pertinent questions, then suggested I speak on the phone to an appliance technician. I said, sure! I submitted my phone number and Within a few minutes a picture of the tech appeared on my computer and then he called me and answered all my questions. I think all of that was accomplished within 10 minutes. How wonderful, awesome is that?

Date of experience: July 31, 2025
California
1 review
0 helpful votes
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Ready help when I needed it
August 10, 2025

My oven conked out and I needed advice on which brands to consider/avoid. Obviously the salesperson has a bias in which to recommend, so a Just Answer expert was the way to go. Great conversation, and he even told me about how to recycle my old range to an appliance refurbisher.

Date of experience: July 31, 2025
Virginia
1 review
0 helpful votes
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August 10, 2025

...

Date of experience: July 31, 2025
Illinois
1 review
0 helpful votes
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Lacking the owners manual and parts listing, I was faced with a lawn tractor that had hit an exposed root leading to shutting down the engine. Every time I tried to engage the blades, the engine would shut off. The engine still worked and I drove the tractor to the barn. I figured that I may have broken a shear pin. However, there was no shear pin. I ran into more problems trying to figure out how to submit an order for repair parts. Still trying to resolve that.

Date of experience: July 31, 2025
Ohio
1 review
0 helpful votes
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Fee for Answer
August 10, 2025

Did not realize I would be charged $65 when I initially asked a question. Website said fully refundable $5 fee, but then credit card was charged both $65 and $5

Date of experience: July 31, 2025
California
1 review
0 helpful votes
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A Wealth of Responses
August 10, 2025

Sometimes I get several experts responding to my question at the same time and it can be a little overwhelming. Some of them give me thorough answers right away while some ask for their questions or offer further services for a fee. Although I generally get a good answer by the end, the journey toward the end can be quite complicated in sorting out which expert to follow I suppose that cannot be a completely bad thing.

Date of experience: July 31, 2025
California
1 review
0 helpful votes
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Autograph appraisal
August 10, 2025

They underlying reason for the call was fully addressed and researched as we spoke. But the extremely personable and engaging manner of Lance is what truly made the experience and enjoyable one. Hang onto this expert!

Date of experience: July 31, 2025
Ohio
1 review
0 helpful votes
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I wish there were a less drastic solution I was hoping the tech would solve the problem - like with maybe a firmware update or communication software update. My Microsoft Apps stopped working when the Android 7.0 update ocurred in mid-May. They won't open. It appears to be a miss-connect between my Microsoft Apps and their ability to commucate with the internet or the outside world.

Date of experience: July 31, 2025
Utah
1 review
0 helpful votes
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Asked about my pets diagnosis for a second opinion and the vet was great to walk me through my options

Date of experience: July 30, 2025
Rhode Island
1 review
0 helpful votes
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Fire Stick
August 10, 2025

I am not tech savy at all but Richard with his endless patience go me connected to Fire Stick so I can proceed with downloading my streaming apps! He does get a gold star!
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Please tell us about your overall experience with JustAnswer:
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Fire Stick

Date of experience: July 31, 2025
Massachusetts
1 review
0 helpful votes
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Everyone I spoke to was kind and extremely helpful,. You have a wonderful group of people.

Date of experience: July 31, 2025
Pennsylvania
1 review
0 helpful votes
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2006 DTS a/c problem
August 10, 2025

Tech was very knowledgeable and helpful. I do not have the tools to accomplish this task. Will take to a dealership for further repairs Thank you

Date of experience: July 31, 2025